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Questions and Answers
What is one of the most common examples of IT enabled services mentioned in the text?
What is one of the most common examples of IT enabled services mentioned in the text?
What technology enables the service quality in IT enabled services?
What technology enables the service quality in IT enabled services?
How does the internet help in the text?
How does the internet help in the text?
What impact does technology have on daily lives according to the text?
What impact does technology have on daily lives according to the text?
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What is an essential communication device for IT enabled services?
What is an essential communication device for IT enabled services?
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What is a common activity facilitated by technology in the digital age?
What is a common activity facilitated by technology in the digital age?
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What type of services does ITeS typically help to reduce cost in?
What type of services does ITeS typically help to reduce cost in?
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Study Notes
Introduction to IT and ITES Industry
- Technology has led to the emergence of a global economy, virtually transforming the world into a global village.
Applications of IT
- IT has multiple benefits for a business, including:
- Reaching more potential customers
- Providing better service to customers
- Allowing customers to provide feedback to improve the business
- Reducing costs and improving efficiency
- Reorganising operations
- Streamlining and maximising profit and minimising waste
- Sustaining better relations with key associates
Definition of IT and ITeS
- Information Technology (IT) refers to the use of computers and other resources to create, store, manage, and exchange all kinds of information.
- IT has become an essential and tightly integrated part of every business today.
- Information Technology Enabled Services (ITES) refers to the components, applications, and systems that allow people and organisations to interact with the digital world.
ICT and Its Components
- ICT stands for Information and Communication Technology.
- ICT refers to all communication technologies, such as the internet, mobile phones, satellite communication, and wireless networks.
- ICT comprises all devices, networking components, and systems that enable people and organisations to interact with the digital world.
Call Centre Operations
- A call centre functions as follows:
- A customer uses a contact number (usually toll-free) that is connected to a customer support centre.
- A trained customer service representative answers the call.
IT Enabled Services
- IT and IT enabled Services include:
- Application Development
- Testing
- IT Infrastructure Management
- Call Centre
- Bilingual Staffing
- Localisation and Translation
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Description
This quiz covers the applications of Information Technology (IT) in the Information Technology Enabled Services (ITeS) Industry, focusing on how technological development has transformed the global economy and everyday life. Questions may include topics like the impact of technology on navigation, communication, and access to information.
