Applications of IT in ITeS Industry Quiz

Introduction to IT and ITES Industry

• Technology has led to the emergence of a global economy, virtually transforming the world into a global village.

Applications of IT

• IT has multiple benefits for a business, including:
  • Reaching more potential customers
  • Providing better service to customers
  • Allowing customers to provide feedback to improve the business
  • Reducing costs and improving efficiency
  • Reorganising operations
  • Streamlining and maximising profit and minimising waste
  • Sustaining better relations with key associates

Definition of IT and ITeS

• Information Technology (IT) refers to the use of computers and other resources to create, store, manage, and exchange all kinds of information.
• IT has become an essential and tightly integrated part of every business today.
• Information Technology Enabled Services (ITES) refers to the components, applications, and systems that allow people and organisations to interact with the digital world.

ICT and Its Components

• ICT stands for Information and Communication Technology.
• ICT refers to all communication technologies, such as the internet, mobile phones, satellite communication, and wireless networks.
• ICT comprises all devices, networking components, and systems that enable people and organisations to interact with the digital world.

Call Centre Operations

• A call centre functions as follows:
  • A customer uses a contact number (usually toll-free) that is connected to a customer support centre.
  • A trained customer service representative answers the call.

IT Enabled Services

• IT and IT enabled Services include:
  • Application Development
  • Testing
  • IT Infrastructure Management
  • Call Centre
  • Bilingual Staffing
  • Localisation and Translation