City Booking Offices and Out-Agencies
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Questions and Answers

What is the primary function of a City Booking Office, as defined in the provided material?

  • To facilitate booking of traffic to and from the city or town. (correct)
  • To manage railway station operations within a city.
  • To provide accommodation and travel information to tourists.
  • To oversee the transportation of goods within the city limits.
  • According to the content, what is the main purpose of establishing Out-Agencies?

  • To supervise the activities of railway staff outside of major stations.
  • To compete with existing travel agencies in remote areas.
  • To ease booking of traffic directly to or from places away from railway stations. (correct)
  • To offer specialized freight services to businesses in rural locations.
  • According to the provided Information, which factor is listed as the MOST basic criterion for opening an Out-Agency?

  • Availability of a suitable contractor. (correct)
  • Detailed analysis showing high traffic potential.
  • Guarantee of a minimum revenue generation.
  • Proximity to major industrial centers.
  • How may City Booking Offices or Out-Agencies be operated, as per the document?

    <p>Departmentally or through contractors. (A)</p> Signup and view all the answers

    In a situation where a contractor faces difficulties in running an Out-Agency, what alternative is suggested in the material?

    <p>Having the railway staff operate the Out-Agency itself while contracting out road transport. (D)</p> Signup and view all the answers

    How should contractors for Out-Agencies/City Booking Agencies be selected, according to the provided text?

    <p>By calling for competitive tenders, open or limited. (A)</p> Signup and view all the answers

    When evaluating tenders for Out-Agencies, which of the following considerations is specifically mentioned as a factor, all other things being equal?

    <p>Preference may be given to Scheduled Castes/Scheduled Tribes tenderer. (D)</p> Signup and view all the answers

    What formal requirement is specified before a contractor begins working a City Booking Office/Out-Agency?

    <p>A formal agreement outlining the terms and conditions must be executed. (A)</p> Signup and view all the answers

    According to the document, what specific type of justification is deemed less critical when opening an Out-Agency?

    <p>Meticulous traffic justification. (C)</p> Signup and view all the answers

    Besides financial stability, what other logistical requisites are mentioned as important for contractors working Out-Agencies/City Booking Agencies?

    <p>Availability of godowns, trucks, buses, trained man power etc. (A)</p> Signup and view all the answers

    Under what circumstance is it appropriate to select a contractor through negotiations, according to the guidelines?

    <p>When no suitable contractor can be obtained through tenders, and all tenders have been rejected. (A)</p> Signup and view all the answers

    What is the typical duration for which contracts should be awarded, as suggested in the guidelines?

    <p>3 to 5 years, with a termination clause for unsatisfactory service and subject to renewal. (A)</p> Signup and view all the answers

    Under what conditions is it appropriate to call for fresh tenders, even when an existing contractor is performing satisfactorily?

    <p>If it is felt that more suitable rates and equally good service would be available. (C)</p> Signup and view all the answers

    What serves as the primary justification for requiring Out Agents/City Booking Agents to provide a security deposit?

    <p>To cover potential outstanding payments, regardless of freight charge realization. (C)</p> Signup and view all the answers

    In addition to a security deposit, under what conditions is a City Booking Agent/Out Agent required to provide a Bank Guarantee?

    <p>When their monthly turnover exceeds Rs 1 lakh. (B)</p> Signup and view all the answers

    To which types of contracts do the instructions outlined in paragraphs 1705 to 1708 apply?

    <p>To both Out-Agency and Street Delivery Contracts, irrespective of financial participation. (B)</p> Signup and view all the answers

    What is the primary purpose of the specimen form of agreement for working Out-Agencies found in Appendix IX?

    <p>To act as guidance, with terms that can be relaxed or altered as necessary. (A)</p> Signup and view all the answers

    What is the equivalent value of the security deposit that Out Agents/City Booking Agents should provide to the Railway Administration?

    <p>One month's turnover of the agency. (C)</p> Signup and view all the answers

    Where should copies of each agreement be supplied, according to the guidelines?

    <p>To the Accounts Office, the Divisional Office, and the Station Master serving the City Booking Office/Out-Agency. (A)</p> Signup and view all the answers

    What is the equivalent sum of the Bank Guarantee that big agents must obtain, according to the content?

    <p>Equivalent to the turnover for six months. (C)</p> Signup and view all the answers

    What aspect of contractor performance should be ensured, according to the guidelines?

    <p>Contractors provide an efficient service, observe railway rules, and comply with agreement conditions. (A)</p> Signup and view all the answers

    Which office holds the responsibility for ensuring that the outstanding amount against a City Booking Agent/Out Agent does not surpass the security deposit?

    <p>The Accounts Office. (D)</p> Signup and view all the answers

    What is the scope of changes that can be made to an agreement for working a City Booking Office, compared to the agreement for Out-Agencies?

    <p>Changes can be made as considered necessary, aligning with the Out-Agencies agreement. (D)</p> Signup and view all the answers

    Aside from regular fare and freight rates, what other charges are to be levied for traffic carried via a City Booking Office/Out-Agency?

    <p>Charges covering traffic carriage between the railway station and the Booking Office/Out-Agency. (C)</p> Signup and view all the answers

    Imagine a scenario where a contractor consistently fails to adhere to the invoicing procedures outlined in their Out-Agency agreement. According to the guidelines, what action can the Railway Administration take?

    <p>The Railway Administration can invoke the termination clause in the contract due to unsatisfactory service. (D)</p> Signup and view all the answers

    What consideration should a Railway Administration take into account when contemplating the establishment of an Out-Agency?

    <p>The potential impact on other railways' interests and rights within the area. (D)</p> Signup and view all the answers

    What specific information should each Railway Administration include when publishing details of City Booking Offices and Out-Agencies in its Local Tariffs?

    <p>Full particulars, including names of railway stations serving the Booking Office. (C)</p> Signup and view all the answers

    A Divisional Office is reviewing an existing Out-Agency contract. They believe that the current rates are too high compared to market rates. According to the guidelines, what is the appropriate course of action?

    <p>The Divisional Office may test the market and call for fresh tenders to potentially secure more suitable rates and service. (A)</p> Signup and view all the answers

    According to the content, what action should a Railway Administration take before implementing a decision that is likely to harm another railway's interests regarding traffic in a shared area?

    <p>Consult with the Railway Administration that would be affected. (D)</p> Signup and view all the answers

    Why is it important for the Accounts Office to monitor the outstanding payments from City Booking Agents/Out Agents?

    <p>To prevent outstanding amounts from exceeding the established security deposit. (C)</p> Signup and view all the answers

    In situations where a contractor working an Out-Agency struggles due to inadequately trained staff, what is the recommended initial course of action according to the guidelines?

    <p>Consider having the Railway Staff manage the Out-Agency and contracting out only the road transport aspect. (D)</p> Signup and view all the answers

    What is the primary geographic distinction between a City Booking Office and an Out-Agency, based on the information provided?

    <p>City Booking Offices are located within city or town limits, whereas Out-Agencies are situated away from railway stations. (B)</p> Signup and view all the answers

    According to the guidelines, what is the least important factor when deciding whether to establish a new Out-Agency?

    <p>Detailed traffic projections demonstrating high profitability. (D)</p> Signup and view all the answers

    When selecting contractors for City Booking Offices or Out-Agencies, what is the suggested approach when multiple tenderers meet all basic requirements equally?

    <p>Give preference to Scheduled Castes/Scheduled Tribes tenderers. (D)</p> Signup and view all the answers

    Before a contractor begins operating either a City Booking Office or an Out-Agency, what formal documentation is required?

    <p>An agreement specifying the terms and conditions of operation. (D)</p> Signup and view all the answers

    What is the primary reason a Bank Guarantee is required, in addition to a security deposit, from City Booking Agents/Out Agents with a high monthly turnover?

    <p>To provide an additional layer of financial security proportional to the agent's larger transaction volume, reducing risk to the Railway Administration. (B)</p> Signup and view all the answers

    In the process of awarding contracts for Out-Agencies, what considerations should be accounted for in addition to the tendered price?

    <p>Financial resources, experience, and logistical capabilities such as godowns and trained personnel. (B)</p> Signup and view all the answers

    What action is necessary to encourage the opening of Out-Agencies?

    <p>The opening of Out-Agencies should be encouraged as they are a facility to the travelling and trading public.Any meticulous traffic justification is not really needed for the opening of an Out-Agency. (D)</p> Signup and view all the answers

    What specific action should the Railway Administration undertake to ensure that the interests of other railways are not negatively affected by the opening of a new Out-Agency?

    <p>Consult with the Railway Administration concerned before taking any action likely to prove prejudicial. (A)</p> Signup and view all the answers

    What should a Railway Administration include when publishing details of City Booking Offices and Out-Agencies in its Local Tariffs?

    <p>The names of railway stations by which these offices and agencies are served. (A)</p> Signup and view all the answers

    When should 'open' or 'limited' tenders be called for working Out-Agencies/City Booking Agencies?

    <p>According to the circumstances of the case and awarded to the lowest satisfactory tenderer. (D)</p> Signup and view all the answers

    What is the primary goal of selecting contractors for City Booking Agencies and Out-Agencies through a competitive tendering process?

    <p>To identify the contractor who offers the lowest price while meeting required standards of service and reliability. (B)</p> Signup and view all the answers

    Which factor determines how much security deposit is needed from a City Booking Agent/Out Agent?

    <p>One month's turnover of the agency. (B)</p> Signup and view all the answers

    Apart from addressing any difficulties, what is another reason for considering self-operation of an Out-Agency by Railway Staff combined with contracting out road transport?

    <p>To explore a more cost-effective operational model compared to full outsourcing. (B)</p> Signup and view all the answers

    Why is it crucial for the Accounts Office to monitor the outstanding payments from City Booking Agents/Out Agents?

    <p>To prevent outstanding amounts from exceeding the security deposit provided for the purpose. (D)</p> Signup and view all the answers

    Besides the standard fare and freight rates, what additional charges may be levied for traffic routed through a City Booking Office/Out-Agency?

    <p>Charges to account for the carriage of traffic between the railway station and the City Booking Office/Out-Agency. (A)</p> Signup and view all the answers

    What is the consequence if the outstanding dues from an Out Agent/City Booking Agent consistently exceed the security deposit amount?

    <p>The agent is in breach of contract and corrective actions must be taken to rectify the situation. (A)</p> Signup and view all the answers

    What is the best definition of 'turnover', as it is used in the text?

    <p>The total value of transactions processed by the City Booking Agent/Out Agent in one month. (A)</p> Signup and view all the answers

    How is the value of a Bank Guarantee determined for agents that qualify for one?

    <p>Equivalent to the agent's turnover for six months. (C)</p> Signup and view all the answers

    What is the intent of the policy to account for invoices or way-bills in agent returns independently of freight charge realization?

    <p>To streamline the payment process to Out Agents/City Booking Agents. (B)</p> Signup and view all the answers

    If all tenders for a contract are rejected, what alternative arrangement can be made to select a contractor?

    <p>Select a contractor by direct negotiations. (C)</p> Signup and view all the answers

    What is the usual duration for which contracts should be awarded, according to the guidelines?

    <p>3 to 5 years, with a clause for termination and renewal. (C)</p> Signup and view all the answers

    Under which circumstance should fresh tenders be called for, even if the existing contractor's work is satisfactory?

    <p>When more suitable rates and equally good service may be available. (D)</p> Signup and view all the answers

    To which specific contracts do the instructions outlined in paragraphs 1705 to 1708 apply?

    <p>To both Out-Agency and Street Delivery Contracts, irrespective of the Railway Administration's financial participation. (C)</p> Signup and view all the answers

    What is the main purpose of the 'Specimen form of agreement for working Out-Agencies' found in Appendix IX?

    <p>To offer terms and conditions for guidance, which may be relaxed or altered where necessary. (A)</p> Signup and view all the answers

    Besides the Accounts Office, to which other offices should a copy of each agreement be supplied?

    <p>The Divisional Office and the Station Master serving the City Booking Office/Out-Agency. (C)</p> Signup and view all the answers

    What specific aspect of service should Railway Administrations ensure that contractors provide?

    <p>Contractors provide an efficient service, observe the rules and regulations laid down by the Railway Administrations for the booking, delivery, invoicing, accountal etc. traffic and fully comply with all conditions in the agreement. (B)</p> Signup and view all the answers

    What is a key difference in modifying agreements for City Booking Offices compared to Out-Agency agreements?

    <p>Agreements for City Booking Offices can be provided on the lines of agreements for Out-Agencies with necessary changes. (A)</p> Signup and view all the answers

    If a contractor consistently violates conditions laid out in their contract, what action is advised?

    <p>The Railway Administration can terminate the contract due to unsatisfactory service, as stated in the contract's termination clause. (A)</p> Signup and view all the answers

    What is the defining characteristic of a City Booking Office?

    <p>It is situated within a city or town for booking traffic to and from that area. (C)</p> Signup and view all the answers

    What is the primary purpose of establishing Out-Agencies in areas away from railway stations?

    <p>To make booking easier for the travelling and trading public. (A)</p> Signup and view all the answers

    Regarding Out-Agencies, which factor is considered when opening a new location?

    <p>Availability of a suitable contractor. (C)</p> Signup and view all the answers

    What are the permissible methods for operating City Booking Offices and Out-Agencies?

    <p>Departmentally or through contractors. (C)</p> Signup and view all the answers

    In what scenario might Railway Staff consider directly operating an Out-Agency?

    <p>If the contractor faces trouble due to lack of trained staff. (B)</p> Signup and view all the answers

    How should contractors be selected for working Out-Agencies/City Booking Agencies?

    <p>By calling for competitive tenders ('open' or 'limited'). (D)</p> Signup and view all the answers

    During the tender evaluation process for Out-Agencies, what preference may be given, assuming all other factors are equal?

    <p>To Scheduled Castes/Scheduled Tribes tenderer. (C)</p> Signup and view all the answers

    What document must a contractor execute before starting work on a City Booking Office/Out-Agency?

    <p>An agreement outlining the terms and conditions of operation. (C)</p> Signup and view all the answers

    Which of these is NOT a suggestion of what tenders should be given preference to?

    <p>Number of family members of potential contractors. (C)</p> Signup and view all the answers

    What agreement should be drawn before a City Booking Office/Out-Agency is opened?

    <p>An agreement of terms and conditions (C)</p> Signup and view all the answers

    When can a contractor be selected through direct negotiations for railway contracts?

    <p>When all received tenders are rejected and no suitable contractor is obtainable through tendering. (D)</p> Signup and view all the answers

    What is the typically recommended duration for railway contracts?

    <p>3 to 5 years (D)</p> Signup and view all the answers

    Under what conditions should fresh tenders be called for, even with a satisfactory existing contractor?

    <p>If it is believed more suitable rates and equally good service could be obtained. (C)</p> Signup and view all the answers

    To which specific types of contracts do paragraphs 1705 to 1708 of the guidelines apply?

    <p>Out-Agency and Street Delivery Contracts, irrespective of financial participation. (C)</p> Signup and view all the answers

    What is the primary purpose of the specimen form of agreement in Appendix IX?

    <p>To serve as guidance, with terms subject to relaxation or alteration. (A)</p> Signup and view all the answers

    What is the scope of changes that can be made to an agreement if problems arise?

    <p>Changes can be made in agreement for working a City Booking Office/Out-Agencies with such changes as may be considered necessary. (A)</p> Signup and view all the answers

    What aspect of contractor performance should be ensured?

    <p>Contractors provide an efficient service, observe regulations, and comply with conditions laid down in the agreement. (C)</p> Signup and view all the answers

    What is necessary to encourage the opening of Out-Agencies?

    <p>Nothing additional is mentioned in the provided text. (D)</p> Signup and view all the answers

    Where should copies of each agreement be supplied?

    <p>Accounts Office, the Divisional Office and the Station Master of the station serving the City Booking Office/Out -Agency (D)</p> Signup and view all the answers

    About Out-Agency contracts, what duration should they typically be?

    <p>Contracts should not be awarded for an indefinite period but should be usually limited to 3 to 5 years. (D)</p> Signup and view all the answers

    What is the primary consideration for a Railway Administration when opening an Out-Agency that could affect another railway's traffic?

    <p>Consultation with the affected Railway Administration to avoid prejudicial actions. (C)</p> Signup and view all the answers

    What specific information should Railway Administrations include in their Local Tariffs regarding City Booking Offices and Out-Agencies?

    <p>The names of the railway stations by which these offices are served. (B)</p> Signup and view all the answers

    For City Booking Agents or Out Agents with a monthly turnover exceeding Rs 1 lakh, what additional financial security is required besides the standard security deposit?

    <p>A Bank Guarantee equivalent to six months of turnover. (B)</p> Signup and view all the answers

    What is the primary reason for requiring City Booking Agents/Out Agents to deposit security with the Railway Administration?

    <p>To cover monthly outstandings and ensure satisfactory contract performance. (A)</p> Signup and view all the answers

    What determines the value of the security deposit required from a City Booking Agent or Out Agent?

    <p>An amount equivalent to one month's turnover of the agency. (D)</p> Signup and view all the answers

    Who is responsible for monitoring that the outstanding amount against a City Booking Agent/Out Agent does not exceed the amount of the security deposit?

    <p>The Accounts Office. (D)</p> Signup and view all the answers

    In addition to the standard fare and freight rates, what additional charges can be applied for traffic passing through a City Booking Office/Out-Agency?

    <p>Separate charges to cover the carriage of traffic between the railway station and the agency. (B)</p> Signup and view all the answers

    What should the Railway Administration do if a proposed Out-Agency could potentially harm another railway's traffic interests?

    <p>Consult with the concerned Railway Administration before acting. (C)</p> Signup and view all the answers

    What is the purpose of publishing particulars of City Booking Offices and Out-Agencies in Local Tariffs?

    <p>To provide transparency to the public regarding services and locations serviced. (B)</p> Signup and view all the answers

    According to the guidelines, the necessity for the security deposit arises out of what fact?

    <p>The fact that City Booking Agents/Out Agents are paid on the basis of invoices or way-bills etc accounted for in the returns, irrespective of whether the freight charges in their connection have been realised or not. (D)</p> Signup and view all the answers

    Flashcards

    City Booking Office

    A booking office located in a city for traffic booking.

    Out-Agency

    An office outside the railway station for traffic booking.

    Purpose of Out-Agencies

    To facilitate booking for the public and traders.

    Criteria for Out-Agency

    A suitable contractor is needed, traffic justification is secondary.

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    Contractor Agreement

    An agreement defining working terms for the agency.

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    Working with Railway Staff

    Railway staff may work the Out-Agency if issues arise.

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    Awarding Contracts

    Contracts awarded based on competitive tender selection.

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    Preference in Tendering

    Preference may be given to Scheduled Castes/Scheduled Tribes in tenders.

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    Competitiveness of Tenders

    Open or limited tenders are called based on circumstances.

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    Facility of Out-Agencies

    Encouraged to enhance service for public travel needs.

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    City Booking Agent

    An agent responsible for booking railway tickets in a city.

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    Security Deposit

    A financial guarantee deposited by agents to ensure contract performance.

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    Monthly Turnover

    The total revenue generated by the agent in one month.

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    Bank Guarantee

    A promise by the bank to cover an agent's financial obligations.

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    Outstanding Amount

    The total unpaid balance owed by the agent at any time.

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    Freight Charges

    Fees charged for transporting goods by rail.

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    Local Tariffs

    Published rates and charges for services provided by the railway.

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    Consultation Requirement

    The need to consult other railway administrations before new agencies open.

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    Contract Award Tenure

    Contracts should be limited to 3 to 5 years with termination clauses for unsatisfactory service.

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    Negotiation for Contractor Selection

    If no suitable contractor is found through tenders, contractors should be selected through negotiations.

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    Fresh Tenders Policy

    Fresh tenders are not called unless there is dissatisfaction or better rates are identified.

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    Out-Agency and Street Delivery Contracts

    Instructions apply to both Out-Agency and Street Delivery Contracts, regardless of financial participation.

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    Out-Agency Agreement Specimen

    A specimen form of agreement for Out-Agencies is provided for guidance only.

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    City Booking Office Agreement

    Agreements for City Booking Offices should be based on Out-Agencies with necessary changes.

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    Agreement Copies Distribution

    Each agreement must be supplied to the Accounts Office, Divisional Office, and Station Master.

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    Contractor Efficiency

    Contractors must provide efficient service and comply with Railway regulations.

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    Invoicing and Accountal Rules

    Contractors should follow rules for traffic booking, delivery, invoicing, and accounting laid out by Railways.

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    Termination Clause

    A clause allowing for contract termination due to unsatisfactory service must be included.

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    Working Departmental

    City Booking Offices or Out-Agencies can operate either departmentally or via contractors.

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    Contractor Agreement Purpose

    The agreement outlines terms for operation before opening the agency.

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    Staff Issues

    If contractors face staff shortages, Railway staff may take over agency operations.

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    Competitive Tendering

    Selection of contractors requires calling for competitive tenders, either open or limited.

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    Financial Soundness Importance

    Contractors must display financial stability and capable resources for selection.

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    Scheduled Castes Preference

    Preference may be granted to Scheduled Castes or Scheduled Tribes contractors in tendering.

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    Out-Agency Location Benefit

    Out-Agencies improve service by being located away from railway stations for public access.

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    Contract Duration

    Contracts are usually limited to 3 to 5 years, with clauses for termination if service is unsatisfactory.

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    Fresh Tenders Condition

    New tenders are called only if previous services are unsatisfactory or if better rates are found.

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    Invoicing Rules

    Contractors are required to follow established invoicing and accounting rules set by Railways.

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    Contract Tenure

    Contracts should be limited to 3 to 5 years with termination clauses.

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    Fresh Tenders Calling

    Fresh tenders should not be called if current contractors meet standards.

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    Unsatisfactory Service Clause

    Contracts must allow termination for unsatisfactory service.

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    Market Testing for Rates

    Fresh tenders can be called if better rates and service are possible.

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    Out-Agency Instructions

    Instructions apply to Out-Agency and Street Delivery Contracts regardless of finances.

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    Agreement Flexibility

    Agreement terms may be altered when necessary for practicality.

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    City Booking Agreement Basis

    City Booking Office agreements should follow Out-Agency agreements with changes.

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    Guidance Copies of Agreements

    Each agreement copy should be provided to relevant offices for guidance.

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    Contractor Compliance

    Contractors must comply with rules for traffic booking, delivery, and invoicing.

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    Efficient Service Requirement

    Contractors must ensure efficient service as required by Railway regulations.

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    Security Requirement for Agents

    Agents must submit security to guarantee contract performance and manage debts.

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    Monthly Turnover Threshold

    Agents with turnover over Rs 1 lakh need a Bank Guarantee in addition to the security deposit.

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    Security Deposit Amount

    Equal to one month's turnover as a financial safeguard for Railway interests.

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    Bank Guarantee Purpose

    A commitment from a bank to cover the agent's financial obligations for six months' turnover.

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    Outstanding Debt Monitoring

    Accounts Office monitors that agent's debts do not exceed the security deposit amount.

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    Carriage Charge Application

    Separate fees apply for transporting traffic between railway stations and booking offices.

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    Consultation Before New Agencies

    Railway Administration must consult other railways before opening new Out-Agencies to protect interests.

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    Publication of Tariffs

    Railways must publish details of City Booking Offices and Out-Agencies in Local Tariffs.

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    Rights of Other Railways

    Consideration for the interests of other railways when establishing new agencies is essential.

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    Traffic Booking Accountability

    Agents are paid based on invoices for booked traffic, regardless of freight charge collection.

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    Security for Agencies

    A deposit by agents to ensure contract performance and cover debts.

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    Bank Guarantee Requirement

    Additional financial obligation for agents with monthly turnover over Rs 1 lakh.

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    Outstanding Amount Limits

    Agents' debts cannot exceed the security deposit amount monitored by the Accounts Office.

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    Carriage Charges

    Separate fees for transporting traffic between stations and booking offices.

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    Opening Out-Agencies

    New Out-Agencies require consideration of existing railways' interests.

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    Traffic Booking Method

    Agents are paid based on invoiced traffic, regardless of freight charge collection.

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    Safety in Contracts

    Contracts include cancellation clauses for unsatisfactory service and set durations.

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    Turnover Definition

    Total revenue generated by an agency in one month, critical for security assessment.

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    Rights and Interests Consideration

    Establishing new agencies must consider impacts on existing railway interests.

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    City Booking Office Function

    Handles traffic booking for travel to/from a city.

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    Out-Agency Location

    An office placed away from railway stations for booking.

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    Criteria for Contractor Selection

    Contractors chosen based on lowest satisfactory tender.

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    Working of City Offices

    Operated by either departments or contractors with agreements.

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    Staffing Challenges

    Railway staff may operate Out-Agency if contractors struggle.

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    Contract Duration and Terms

    Contracts last 3-5 years with termination clauses for poor service.

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    Competitive Tendering Process

    Selecting contractors through open or limited tenders.

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    Scheduled Castes/Triots Preference

    Preference in contracts may be given to certain groups.

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    Invoicing Rules Importance

    Strict adherence to invoicing for booking traffic is required.

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    Out-Agency Benefits

    Improves access and service for public traffic needs.

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    Tenure of Contracts

    Contracts should last 3 to 5 years with termination clauses.

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    Contract Renewal Option

    Contracts can be renewed at the discretion of Railway Administration.

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    Market Testing for Fresh Tenders

    Fresh tenders may be called if better rates and service exist.

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    Out-Agency Contract Instructions

    Instructions for Out-Agencies apply to both delivery types regardless of finances.

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    Term for Unsatisfactory Service

    Contracts must include termination clauses for unsatisfactory service.

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    Distribution of Agreement Copies

    Copies of agreements must be shared with relevant offices for guidance.

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    Study Notes

    City Booking Offices and Out-Agencies

    • City Booking Office: A booking office situated within a city or town, managing traffic to and from that location.
    • Out-Agency: An office established outside a railway station, enabling bookings to/from specific locations. Opening shouldn't require profound traffic justification; sufficient contractor availability is vital.
    • Working Methods: City/Out Agencies can be run by the department or contractors. Contractors must sign an agreement specifying terms and conditions. If contractor problems arise (e.g., staff shortages), the possibility of a railway staff operation with outsourced road transport should be considered.
    • Awarding Contracts: Contracts are awarded to the lowest satisfactory bidder, evaluating financial stability, experience, and resources. Scheduled Castes/Scheduled Tribes may gain preference. Negotiations may be utilized if no suitable tender is received.
    • Contract Tenure: Usually 3-5 years with renewal options at the railway administration's discretion, contingent on satisfactory service.
    • Fresh Tender Restrictions: Typically, new tenders are not issued if existing contractors' work meets standards; however, if better rates and service are possible, a market survey and fresh tenders are allowed.
    • Agreement Applicability: The guidelines for Out-Agencies and Street Delivery Contracts apply irrespective of railway administration financial participation.
    • Form of Out-Agency Agreement: A sample agreement (Appendix IX) details the arrangements.

    Form of City Booking Office Agreement

    • Agreement Structure: City Booking Office agreements follow the structure of Out-Agency agreements, subject to necessary adjustments.
    • Document Distribution: Agreements are copied to the accounts office, divisional office, and station master for guidance.
    • Contractor Responsibilities: Contractors must comply with railway rules for bookings, delivery, invoicing, and accounting.
    • Security Deposit: City/Out Booking Agents require adequate security, covering satisfactory contract completion and monthly outstanding costs. Agents with monthly turnovers exceeding Rs. 1 lakh need a bank guarantee alongside the security deposit. The security deposit is equivalent to one month's turnover; large agents' bank guarantees cover six months' turnover.
    • Separate Charges: Additional costs are imposed for transport between railway stations and City/Out Booking Offices (including road or ferry services).
    • Rights of Other Railways: New Out-Agencies must consider the interests of other railways operating in the same region. Consultation with other railways involved is needed before making any decisions regarding an out-agency that may impact another railway's interests.
    • Publication of Information: Local tariffs must detail City/Out Booking Offices (locations, rates, procedures, and contractor information) and published rates for services.

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    Description

    This quiz covers the functions and operations of City Booking Offices and Out-Agencies. Learn about the criteria for opening these offices, the roles of contractors, and the process of awarding contracts. Dive into the intricacies of how these systems facilitate traffic and bookings.

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