Chapter 9: Power and Influence in the Workplace
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Questions and Answers

Manipulation is the ability to affect someone else's decisions without any intention involved.

False

Influence is always used to benefit the influencer only.

False

Silent authority is a type of soft influence tactic.

False

Assertiveness is a type of passive influence tactic.

<p>False</p> Signup and view all the answers

Vocal authority is a type of soft influence tactic that involves using rewards to motivate employees.

<p>False</p> Signup and view all the answers

Workplace bullying is a mild form of assertiveness.

<p>False</p> Signup and view all the answers

Information control is a type of soft influence tactic that involves sharing information openly.

<p>False</p> Signup and view all the answers

Manipulation is always a negative influence tactic.

<p>True</p> Signup and view all the answers

Influence and manipulation are interchangeable terms.

<p>False</p> Signup and view all the answers

Hard influence tactics are always used to benefit both parties involved.

<p>False</p> Signup and view all the answers

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