Chapter 9 Assessment Part 1: Multiple Choice

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Questions and Answers

What is the term for the ability to demonstrate self-control during times of stress?

  • Emotional intelligence (correct)
  • Professional development
  • Time management
  • Conflict resolution

What is an oversimplified belief about someone with a particular characteristic called?

  • Empathy
  • Ethics
  • Stereotype (correct)
  • Professionalism

Which of the following is not one of the three leadership styles developed by psychologist Kurt Lewin?

  • Professionalism (correct)
  • Laissez-Faire
  • Autocratic
  • Democratic

What are the two types of professional groups?

<p>Department and cross-functional (B)</p> Signup and view all the answers

What is specialized training and education that professionals undergo to maintain their skills within a profession called?

<p>Professional development (C)</p> Signup and view all the answers

Which of the following is a key aspect of emotional intelligence?

<p>Developing strong interpersonal skills (B)</p> Signup and view all the answers

What is the primary focus of time management skills?

<p>Organizing and planning time effectively (D)</p> Signup and view all the answers

What does professionalism involve in a work setting?

<p>Displaying ethical behavior (B)</p> Signup and view all the answers

Which skill is most closely related to conflict resolution?

<p>Interpersonal communication (A)</p> Signup and view all the answers

Which of the following is not a key aspect of emotional intelligence?

<p>Technical proficiency (B)</p> Signup and view all the answers

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Study Notes

Chapter 9 Assessment

Multiple Choice Questions

  • Being able to demonstrate self-control during times of stress is known as emotional intelligence.
  • An oversimplified belief about someone with a particular characteristic is called a stereotype.
  • The three leadership styles developed by psychologist Kurt Lewin are Autocratic, Democratic, and Laissez-Faire.
  • The two types of professional groups are department and cross-functional groups.
  • Specialized training and education that professionals undergo to maintain their skills within a profession is known as professional development.

Key Term Definitions

Emotional Intelligence

  • Emotional intelligence refers to being able to demonstrate self-control during times of stress.
  • It involves being able to manage one's emotions and behaviors effectively.

Interpersonal Skill

  • Interpersonal skills are abilities that help individuals interact and communicate effectively with others.
  • They are essential for building strong relationships and achieving goals.

Time Management

  • Time management involves planning and controlling how much time is spent on different activities.
  • It helps individuals prioritize tasks, set goals, and avoid procrastination.

Professionalism

  • Professionalism refers to the skills, attitude, and behavior expected of a professional.
  • It involves adhering to a code of ethics, being responsible, and demonstrating a commitment to quality and excellence.

Conflict Resolution

  • Conflict resolution involves finding a peaceful and mutually beneficial solution to a disagreement.
  • It requires effective communication, active listening, and a willingness to compromise.

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