Chapter 5: Process Focus Quiz

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A process is a sequence of linked activities that is intended to achieve some ______.

result

A process involves a combination of people, machines, tools, techniques, materials, and improvements in a defined series of steps or ______.

actions

In the context of production, process is the collection of activities and operations involved in transforming inputs into ______.

outputs

Process management involves planning and administering the activities necessary to achieve a high level of performance in key organizational ______.

processes Signup and view all the answers

Design ensures that the inputs to the process, such as materials, technology, work methods, and a trained workforce, are ______.

adequate Signup and view all the answers

Improvement involves continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle ______, etc.

time Signup and view all the answers

Cycle time - refers to the time it takes to accomplish one ______ of a process

cycle Signup and view all the answers

Process owners – individual or groups; accountable for process performance and have the authority to control and improve their ______

process Signup and view all the answers

Assigning process owners ensures that someone is responsible to manage the process and optimize the ______

effectiveness Signup and view all the answers

To apply the techniques of process management, process must be ______ and measurable

repeatable Signup and view all the answers

Measurement - provides the ability to capture important quality and performance indicators to reveal pattern about ______ management

process Signup and view all the answers

Meeting these two conditions ensures that sufficient data can be collected to reveal useful information for ______ and improvement

control Signup and view all the answers

Value-creation processes - (sometimes called core processes) most important to “running the business” and maintaining or achieving a sustainable competitive ______

advantage Signup and view all the answers

Product design - all activities that are performed to incorporate customer requirements, new technology, and organizational knowledge into the functional specifications of a manufactured goods or ______

services Signup and view all the answers

Production/delivery processes - create or deliver the actual ______

product Signup and view all the answers

In many organizations, value-creation processes take the form of projects – temporary work structure that start up, produce products or services, and then shut ______

down Signup and view all the answers

What are the three major activities of process management?

Design, Control, Improvement Signup and view all the answers

What is the definition of a process in the context of production?

The collection of activities and operations involved in transforming inputs into outputs. Signup and view all the answers

What is the sequence of linked activities intended to achieve some result?

Process Signup and view all the answers

What does cycle time refer to?

The time it takes to accomplish one cycle of a process Signup and view all the answers

What is the main goal of process management?

To achieve a high level of performance in key organizational processes Signup and view all the answers

What does improvement involve in the context of process management?

Continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle time, etc. Signup and view all the answers

What does cycle time refer to?

The time it takes to accomplish one cycle of a process Signup and view all the answers

Why is assigning process owners important?

To ensure that someone is responsible to manage the process and optimize the effectiveness Signup and view all the answers

What are value-creation processes sometimes called?

Core processes Signup and view all the answers

What is the goal of process design?

To develop an efficient process that satisfies both internal and external customer requirements and is capable of achieving the requisite level of quality and performance Signup and view all the answers

What do support processes provide for value-creation processes?

Infrastructure Signup and view all the answers

What drives the requirements for value-creation processes?

Consumer or external customer needs Signup and view all the answers

What drives the requirements for support processes?

Internal customer needs Signup and view all the answers

What are projects in the context of many organizations?

Temporary work structures that start up, produce products or services, and then shut down Signup and view all the answers

What activities does product design encompass?

Incorporating customer requirements, new technology, and organizational knowledge into the functional specifications of a manufactured goods or services Signup and view all the answers

What are process owners accountable for?

Process performance and have the authority to control and improve their process Signup and view all the answers

Chapter 5: Process Focus Quiz

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Questions and Answers

A process is a sequence of linked activities that is intended to achieve some ______.

A process involves a combination of people, machines, tools, techniques, materials, and improvements in a defined series of steps or ______.

In the context of production, process is the collection of activities and operations involved in transforming inputs into ______.

Process management involves planning and administering the activities necessary to achieve a high level of performance in key organizational ______.

Design ensures that the inputs to the process, such as materials, technology, work methods, and a trained workforce, are ______.

Improvement involves continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle ______, etc.

Cycle time - refers to the time it takes to accomplish one ______ of a process

Process owners – individual or groups; accountable for process performance and have the authority to control and improve their ______

Assigning process owners ensures that someone is responsible to manage the process and optimize the ______

To apply the techniques of process management, process must be ______ and measurable

Measurement - provides the ability to capture important quality and performance indicators to reveal pattern about ______ management

Meeting these two conditions ensures that sufficient data can be collected to reveal useful information for ______ and improvement

Value-creation processes - (sometimes called core processes) most important to “running the business” and maintaining or achieving a sustainable competitive ______

Product design - all activities that are performed to incorporate customer requirements, new technology, and organizational knowledge into the functional specifications of a manufactured goods or ______

Production/delivery processes - create or deliver the actual ______

In many organizations, value-creation processes take the form of projects – temporary work structure that start up, produce products or services, and then shut ______

What are the three major activities of process management?

What is the definition of a process in the context of production?

What is the sequence of linked activities intended to achieve some result?

What does cycle time refer to?

What is the main goal of process management?

What does improvement involve in the context of process management?

What does cycle time refer to?

Why is assigning process owners important?

What are value-creation processes sometimes called?

What is the goal of process design?

What do support processes provide for value-creation processes?

What drives the requirements for value-creation processes?

What drives the requirements for support processes?

What are projects in the context of many organizations?

What activities does product design encompass?

What are process owners accountable for?

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