Podcast
Questions and Answers
What is a significant challenge for managers related to quality and productivity?
What is a significant challenge for managers related to quality and productivity?
- Reducing employee turnover
- Decreasing customer expectations
- Minimizing training costs
- Maintaining defect-free products (correct)
How can improving people skills benefit organizations?
How can improving people skills benefit organizations?
- Causes a decrease in customer satisfaction
- Increases employee absenteeism
- Leads to decreased productivity
- Enhances teamwork and collaboration (correct)
What is the impact of globalization on customer demands?
What is the impact of globalization on customer demands?
- Lowers brand reputation standards
- Reduces the need for innovation
- Increases expectations for reliable services (correct)
- Decreases the need for quality products
What is employee empowerment in the workplace?
What is employee empowerment in the workplace?
How does increasing quality and productivity impact businesses?
How does increasing quality and productivity impact businesses?
What is a challenge for managers concerning less skilled employees?
What is a challenge for managers concerning less skilled employees?
What is sociology primarily focused on?
What is sociology primarily focused on?
Which discipline emphasizes the influence of people on one another?
Which discipline emphasizes the influence of people on one another?
What is the primary focus of the supportive model in organizational behavior?
What is the primary focus of the supportive model in organizational behavior?
What is a key area that Social Psychology focuses on?
What is a key area that Social Psychology focuses on?
Which theory shares similar assumptions with the supportive model?
Which theory shares similar assumptions with the supportive model?
Which discipline contributes to the study of organisational culture and communication?
Which discipline contributes to the study of organisational culture and communication?
What is the key expectation of human beings according to the supportive model?
What is the key expectation of human beings according to the supportive model?
What does Social Psychology focus on in terms of individuals' behavior?
What does Social Psychology focus on in terms of individuals' behavior?
Which of the following is NOT considered a key organizational process in the supportive model?
Which of the following is NOT considered a key organizational process in the supportive model?
Which discipline is concerned with studying people in relation to their fellow human beings?
Which discipline is concerned with studying people in relation to their fellow human beings?
What is the main purpose of non-economic rewards in the complete pay/reward pyramid?
What is the main purpose of non-economic rewards in the complete pay/reward pyramid?
What is the main characteristic of the collegial model in organizational behavior?
What is the main characteristic of the collegial model in organizational behavior?
Which component is considered a major component of pay in the complete reward system?
Which component is considered a major component of pay in the complete reward system?
What does the profit sharing system consist of according to the text?
What does the profit sharing system consist of according to the text?
When is the supportive model best suited for application?
When is the supportive model best suited for application?
Which type of reward system depends on the basic pay of an employee?
Which type of reward system depends on the basic pay of an employee?
According to John W. Newstrom, what is the base for determining economic rewards in a complete pay pyramid?
According to John W. Newstrom, what is the base for determining economic rewards in a complete pay pyramid?
What is the purpose of real pay adjustment mentioned in the text?
What is the purpose of real pay adjustment mentioned in the text?
How does age affect absenteeism according to the text?
How does age affect absenteeism according to the text?
What are some implications of age on employee turnover mentioned in the text?
What are some implications of age on employee turnover mentioned in the text?
How does productivity change with age according to the text?
How does productivity change with age according to the text?
Why do older employees exhibit higher rates of unavoidable absence according to the text?
Why do older employees exhibit higher rates of unavoidable absence according to the text?
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Study Notes
Managerial Challenges
- Significant challenge for managers: balancing quality and productivity
- Challenge with less skilled employees: managing and improving their performance
Organizational Behavior
- Employee empowerment: giving employees autonomy and decision-making power
- Goal of the supportive model: to create a positive work environment
- Primary focus of the supportive model: employee development and growth
- Key expectation of human beings according to the supportive model: intrinsic motivation
- Social Psychology: studies how individuals' behavior is influenced by others
- Sociological focus: understanding people in relation to their fellow human beings
Reward Systems
- Main purpose of non-economic rewards: to motivate employees
- Complete pay/reward pyramid: includes economic and non-economic rewards
- Profit sharing system: distributes a percentage of profits to employees
- Base for determining economic rewards: job requirements and performance
- Real pay adjustment: adjusting pay to match industry standards
- Component of pay: basic pay, bonuses, and benefits
Age and Employee Behavior
- Age affect on absenteeism: older employees have higher rates of unavoidable absence
- Implications of age on employee turnover: older employees have lower rates of turnover
- Productivity and age: productivity remains consistent with age, but may decline with physical demands
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