Challenges in Organizational Behavior: Quality and Productivity

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Questions and Answers

What is a significant challenge for managers related to quality and productivity?

Reducing employee turnover

Decreasing customer expectations

Minimizing training costs

Maintaining defect-free products (correct)

How can improving people skills benefit organizations?

Causes a decrease in customer satisfaction

Increases employee absenteeism

Leads to decreased productivity

Enhances teamwork and collaboration (correct)

What is the impact of globalization on customer demands?

Lowers brand reputation standards

Reduces the need for innovation

Increases expectations for reliable services (correct)

Decreases the need for quality products

What is employee empowerment in the workplace?

Giving employees autonomy and resources to make decisions Signup and view all the answers

How does increasing quality and productivity impact businesses?

Results in innovation and product development Signup and view all the answers

What is a challenge for managers concerning less skilled employees?

Re-educating and training Signup and view all the answers

What is sociology primarily focused on?

Analyzing societal structures Signup and view all the answers

Which discipline emphasizes the influence of people on one another?

Social Psychology Signup and view all the answers

What is the primary focus of the supportive model in organizational behavior?

Achieving results through managerial leadership Signup and view all the answers

What is a key area that Social Psychology focuses on?

Interpersonal behaviour Signup and view all the answers

Which theory shares similar assumptions with the supportive model?

McGregor's Theory Y Signup and view all the answers

Which discipline contributes to the study of organisational culture and communication?

Sociology Signup and view all the answers

What is the key expectation of human beings according to the supportive model?

Organizational climate supporting maturity level expectations Signup and view all the answers

What does Social Psychology focus on in terms of individuals' behavior?

Interpersonal relationships Signup and view all the answers

Which of the following is NOT considered a key organizational process in the supportive model?

Financial budgeting Signup and view all the answers

Which discipline is concerned with studying people in relation to their fellow human beings?

Sociology Signup and view all the answers

What is the main purpose of non-economic rewards in the complete pay/reward pyramid?

To motivate employees to increase productivity Signup and view all the answers

What is the main characteristic of the collegial model in organizational behavior?

'Common purpose' Signup and view all the answers

Which component is considered a major component of pay in the complete reward system?

Performance Rewards Signup and view all the answers

What does the profit sharing system consist of according to the text?

Profit Reward Signup and view all the answers

When is the supportive model best suited for application?

When employees are self-motivated Signup and view all the answers

Which type of reward system depends on the basic pay of an employee?

Profit Reward Signup and view all the answers

According to John W. Newstrom, what is the base for determining economic rewards in a complete pay pyramid?

Base (Basic) Pay Signup and view all the answers

What is the purpose of real pay adjustment mentioned in the text?

To adjust pay based on cost of living changes Signup and view all the answers

How does age affect absenteeism according to the text?

Absenteeism increases with age due to health issues and longer recovery periods. Signup and view all the answers

What are some implications of age on employee turnover mentioned in the text?

Older employees have developed strong relational bonds with the organization. Signup and view all the answers

How does productivity change with age according to the text?

Productivity is believed to decline with age due to various factors like declining individual skills. Signup and view all the answers

Why do older employees exhibit higher rates of unavoidable absence according to the text?

Due to needing longer recovery periods associated with health problems. Signup and view all the answers

Study Notes

Managerial Challenges

Significant challenge for managers: balancing quality and productivity
Challenge with less skilled employees: managing and improving their performance

Organizational Behavior

Employee empowerment: giving employees autonomy and decision-making power
Goal of the supportive model: to create a positive work environment
Primary focus of the supportive model: employee development and growth
Key expectation of human beings according to the supportive model: intrinsic motivation
Social Psychology: studies how individuals' behavior is influenced by others
Sociological focus: understanding people in relation to their fellow human beings

Reward Systems

Main purpose of non-economic rewards: to motivate employees
Complete pay/reward pyramid: includes economic and non-economic rewards
Profit sharing system: distributes a percentage of profits to employees
Base for determining economic rewards: job requirements and performance
Real pay adjustment: adjusting pay to match industry standards
Component of pay: basic pay, bonuses, and benefits

Age and Employee Behavior

Age affect on absenteeism: older employees have higher rates of unavoidable absence
Implications of age on employee turnover: older employees have lower rates of turnover
Productivity and age: productivity remains consistent with age, but may decline with physical demands

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Description

Explore challenges faced by managers in training and re-educating less skilled employees, and the importance of skilled and motivated employees to an organization. Learn about the impact of quality and productivity on business success across different sectors.