28 Questions
What is a significant challenge for managers related to quality and productivity?
Maintaining defect-free products
How can improving people skills benefit organizations?
Enhances teamwork and collaboration
What is the impact of globalization on customer demands?
Increases expectations for reliable services
What is employee empowerment in the workplace?
Giving employees autonomy and resources to make decisions
How does increasing quality and productivity impact businesses?
Results in innovation and product development
What is a challenge for managers concerning less skilled employees?
Re-educating and training
What is sociology primarily focused on?
Analyzing societal structures
Which discipline emphasizes the influence of people on one another?
Social Psychology
What is the primary focus of the supportive model in organizational behavior?
Achieving results through managerial leadership
What is a key area that Social Psychology focuses on?
Interpersonal behaviour
Which theory shares similar assumptions with the supportive model?
McGregor's Theory Y
Which discipline contributes to the study of organisational culture and communication?
Sociology
What is the key expectation of human beings according to the supportive model?
Organizational climate supporting maturity level expectations
What does Social Psychology focus on in terms of individuals' behavior?
Interpersonal relationships
Which of the following is NOT considered a key organizational process in the supportive model?
Financial budgeting
Which discipline is concerned with studying people in relation to their fellow human beings?
Sociology
What is the main purpose of non-economic rewards in the complete pay/reward pyramid?
To motivate employees to increase productivity
What is the main characteristic of the collegial model in organizational behavior?
'Common purpose'
Which component is considered a major component of pay in the complete reward system?
Performance Rewards
What does the profit sharing system consist of according to the text?
Profit Reward
When is the supportive model best suited for application?
When employees are self-motivated
Which type of reward system depends on the basic pay of an employee?
Profit Reward
According to John W. Newstrom, what is the base for determining economic rewards in a complete pay pyramid?
Base (Basic) Pay
What is the purpose of real pay adjustment mentioned in the text?
To adjust pay based on cost of living changes
How does age affect absenteeism according to the text?
Absenteeism increases with age due to health issues and longer recovery periods.
What are some implications of age on employee turnover mentioned in the text?
Older employees have developed strong relational bonds with the organization.
How does productivity change with age according to the text?
Productivity is believed to decline with age due to various factors like declining individual skills.
Why do older employees exhibit higher rates of unavoidable absence according to the text?
Due to needing longer recovery periods associated with health problems.
Study Notes
Managerial Challenges
- Significant challenge for managers: balancing quality and productivity
- Challenge with less skilled employees: managing and improving their performance
Organizational Behavior
- Employee empowerment: giving employees autonomy and decision-making power
- Goal of the supportive model: to create a positive work environment
- Primary focus of the supportive model: employee development and growth
- Key expectation of human beings according to the supportive model: intrinsic motivation
- Social Psychology: studies how individuals' behavior is influenced by others
- Sociological focus: understanding people in relation to their fellow human beings
Reward Systems
- Main purpose of non-economic rewards: to motivate employees
- Complete pay/reward pyramid: includes economic and non-economic rewards
- Profit sharing system: distributes a percentage of profits to employees
- Base for determining economic rewards: job requirements and performance
- Real pay adjustment: adjusting pay to match industry standards
- Component of pay: basic pay, bonuses, and benefits
Age and Employee Behavior
- Age affect on absenteeism: older employees have higher rates of unavoidable absence
- Implications of age on employee turnover: older employees have lower rates of turnover
- Productivity and age: productivity remains consistent with age, but may decline with physical demands
Explore challenges faced by managers in training and re-educating less skilled employees, and the importance of skilled and motivated employees to an organization. Learn about the impact of quality and productivity on business success across different sectors.
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