Podcast Beta
Questions and Answers
Executives of Multinational Corporation are very mobile and move from one ______ to another more frequently.
subsidiary
Globalization affects managerial skills: An Expatriate manager must manage a workforce that is likely to have very different needs, aspirations and attitudes from the ones that they are used to manage in their home countries. Understanding the culture of local people and how it has shaped them and accordingly learn to adapt one's management style to these differences is very critical for the success of business operations. One of the main personality traits required for expatriate managers is to have sensitivity to understand the individual differences among people and exhibit ______ to it.
tolerance
Managing Workforce Diversity: While globalization focuses on differences between people from different countries, workforce diversity addresses differences among people within a country. Workforce diversity means that organizations are becoming more ______ in terms of gender, race, and ethnicity.
heterogeneous
Expatriate managers must have the necessary ______ to adapt to different cultural norms and work environments.
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One key factor for the success of business operations is the ability to adapt one's management style to accommodate the ______ in workforce needs and attitudes.
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Workforce diversity highlights the importance of recognizing and embracing the ______ among employees.
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A critical aspect of managing a diverse workforce is developing strong ______ to effectively communicate and collaborate with employees from various backgrounds.
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To excel in a global environment, expatriate managers must demonstrate a high level of ______ towards cultural diversity and individual differences.
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Successful management in a diverse workplace requires a commitment to fostering an inclusive culture that values ______ and contributions from all employees.
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Adapting to workforce diversity involves recognizing the unique ______ and perspectives that each employee brings to the table.
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Study Notes
Identifying Training Needs and Relating Them with Individual Capabilities and Requirements
- Identifying training needs and relating them with individual capabilities and requirements is essential
- Improving customer service can be achieved by showing how employees' attitude and behavior are associated with customer satisfaction
- Two categories of skills: managerial skills (e.g. listening, motivating, planning) and technical skills
- These skills can be enhanced through training and development programs, career development programs, induction, and socialization
Empowering People
- Empowerment is defined as putting employees in charge of what they do by eliciting ownership in them
- Managers are being called coaches, advisers, sponsors, or facilitators, and employees are called associates
- Empowerment leads to improved performance due to added attention received from managers
Challenges and Opportunities in Organizational Behavior (OB)
Responding to Globalization
- Organizations are no longer constrained by national borders
- Companies' products or services are spreading across nations
- Executives of Multinational Corporations are very mobile and move from one subsidiary to another frequently
- Globalization affects managerial skills: expatriate managers must manage a workforce with different needs, aspirations, and attitudes
- Critical traits for expatriate managers: sensitivity, understanding, and tolerance to individual differences
Managing Workforce Diversity
- Workforce diversity addresses differences among people within a country
- Organizations are becoming more heterogeneous in terms of gender, race, and ethnicity
- Managing diversity is crucial in the workplace
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Description
Test your knowledge on identifying training needs and aligning them with individual capabilities and requirements. Explore how organizational behavior can enhance customer service and how different skills like managerial and technical skills play a role in improving people skills.
