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Questions and Answers
What is the main challenge in the benefit verification process across the industry?
What happens in January that affects the benefit verification process?
What was the outcome of integrating Infinitus' AI digital assistant into Cencora's proprietary ecosystem?
How many full-time workers' work was offset by integrating the Infinitus digital assistant?
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What was the result of the technology integration, according to the quote?
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What does Cencora's tech-enabled ecosystem utilize?
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What is the main reason Cencora embraced AI?
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How does Infinitus contribute to efficient patient support?
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What is the importance of Infinitus pushing back on incorrect or incomplete information?
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What can the Infinitus AI digital assistant automate for patient support programs?
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How does Cencora benefit from using the Infinitus digital assistant during reverification season?
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What can Infinitus support with its AI digital assistant?
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Study Notes
Benefit Verification Process Challenges
- A significant challenge in the benefit verification process is managing the complexity and volume of cases, leading to delays and inaccuracies.
- January brings new insurance plans and coverage changes, complicating benefit verification as systems need to be updated to reflect these changes.
Integration of Infinitus AI Digital Assistant
- Infinitus' AI digital assistant was integrated into Cencora's proprietary ecosystem to enhance operational efficiency.
- The integration resulted in the offsetting of work equivalent to the efforts of 30 full-time employees, significantly reducing operational strain.
- The technology integration led to higher performance with improved accuracy in benefit verifications.
Cencora's Tech-Enabled Ecosystem
- Cencora's ecosystem leverages advanced technology, including AI, to streamline processes and ensure reliable patient support.
- Cencora adopted AI primarily to enhance efficiency and accuracy in handling patient and provider interactions.
Role of Infinitus in Patient Support
- Infinitus aids in delivering efficient patient support by providing timely responses and accurate information.
- The AI assistant can automate various tasks for patient support programs, minimizing manual workload and enhancing overall service delivery.
Importance of Correct Information
- Infinitus plays a crucial role in pushing back against incorrect or incomplete information, which can lead to costly errors and patient dissatisfaction.
Benefits of Infinitus During Reverification Season
- During the reverification season, Cencora benefits significantly from using the Infinitus digital assistant, as it reduces the labor burden and expedites the verification process.
- Infinitus can support numerous functions within the verification and patient assistance workflows, contributing to a more streamlined and efficient operation.
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Description
Learn about the challenges faced in the benefit verification process within the healthcare industry. Understand the impact of manual processes and spikes in requests on therapy delivery timelines.
