CCS Connectivity App Explained
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Questions and Answers

What is an essential part of the Sales Consultant's role regarding the CCS connectivity app?

  • Avoid discussing the app unless the customer asks.
  • Maintain a clear explanation of the CCS connectivity. (correct)
  • Ensure the app is uninstalled if the customer refuses it.
  • Provide a detailed technological overview of app development.

    • When should the Sales Consultant demonstrate how to download the CCS connectivity app?

  • Immediately after explaining CCS connectivity. (correct)
  • Once the customer has agreed to use the app.
  • Only after the customer has expressed interest in purchasing a device.
  • On a follow-up call after the initial meeting.

    • What is the Sales Consultant required to do if a customer insists on downloading the CCS connectivity app later?

  • Respect the customer's decision and not pressure them. (correct)
  • Schedule another meeting to discuss the app.
  • Ignore the customer's request and insist on immediate download.
  • Provide incentives to encourage immediate download.

    • Which behavior would NOT be consistent with ensuring customer download of the CCS app?

    <p>Forbidding the customer from using alternative apps.</p> Signup and view all the answers

    What should a Sales Consultant do if a customer shows little interest in the CCS connectivity app?

    <p>Respect the customer's disinterest and move on to other topics.</p> Signup and view all the answers

    Study Notes

    CCS 2 Connectivity App Explanation

    • Sales consultants must clearly explain CCS connectivity.
    • Consultants must demonstrate app download process.
    • Consultants should guide the customer in downloading the app, unless the customer declines or prefers a later download.

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    Description

    This quiz assesses understanding of explaining CCS connectivity to customers. It covers the app download process and guiding customers effectively through it, ensuring they have all necessary information. Ideal for sales consultants looking to improve their communication skills.

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