Podcast
Questions and Answers
What is an essential part of the Sales Consultant's role regarding the CCS connectivity app?
What is an essential part of the Sales Consultant's role regarding the CCS connectivity app?
- Avoid discussing the app unless the customer asks.
- Maintain a clear explanation of the CCS connectivity. (correct)
- Ensure the app is uninstalled if the customer refuses it.
- Provide a detailed technological overview of app development.
When should the Sales Consultant demonstrate how to download the CCS connectivity app?
When should the Sales Consultant demonstrate how to download the CCS connectivity app?
- Immediately after explaining CCS connectivity. (correct)
- Once the customer has agreed to use the app.
- Only after the customer has expressed interest in purchasing a device.
- On a follow-up call after the initial meeting.
What is the Sales Consultant required to do if a customer insists on downloading the CCS connectivity app later?
What is the Sales Consultant required to do if a customer insists on downloading the CCS connectivity app later?
- Respect the customer's decision and not pressure them. (correct)
- Schedule another meeting to discuss the app.
- Ignore the customer's request and insist on immediate download.
- Provide incentives to encourage immediate download.
Which behavior would NOT be consistent with ensuring customer download of the CCS app?
Which behavior would NOT be consistent with ensuring customer download of the CCS app?
What should a Sales Consultant do if a customer shows little interest in the CCS connectivity app?
What should a Sales Consultant do if a customer shows little interest in the CCS connectivity app?
Flashcards
CCS Connectivity
CCS Connectivity
A feature that connects the vehicle to a mobile app.
Clear CCS Explanation
Clear CCS Explanation
A sales rep clearly explains how the CCS connectivity works.
App Download Demonstration
App Download Demonstration
A sales rep shows the customer how to download the CCS app.
App Download Encouragement
App Download Encouragement
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Customer Autonomy
Customer Autonomy
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Study Notes
CCS 2 Connectivity App Explanation
- Sales consultants must clearly explain CCS connectivity.
- Consultants must demonstrate app download process.
- Consultants should guide the customer in downloading the app, unless the customer declines or prefers a later download.
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