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CCS 2 Connectivity App Overview

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Questions and Answers

What is a crucial step a Sales Consultant must take regarding the CCS connectivity app?

Give a vague description of the app's features.
Ensure the customer understands how to download the app. (correct)
Assume the customer already knows how to use the app.
Advise the customer to download the app only if they want to.

When is it acceptable for a Sales Consultant to not insist on downloading the app?

If the Sales Consultant feels the app is unimportant.
If the customer specifically requests to download it later. (correct)
If the app is experiencing technical issues.
If the customer is indifferent about the app.

Which action demonstrates that a Sales Consultant has successfully communicated the CCS app's importance?

Only mentioning the app's existence without further details.
Suggesting alternative apps without explaining CCS.
Rushing through the explanation to avoid questions.
Encouraging questions and providing a detailed demonstration. (correct)

To meet the measurement criteria, what must a Sales Consultant do during the app download process?

<p>Explain the app features and assist in downloading. (D)</p> Signup and view all the answers

What aspect of the Sales Consultant's role is highlighted in relation to the app?

<p>Provide a clear and straightforward explanation of the CCS connectivity. (B)</p> Signup and view all the answers

Flashcards

Explain CCS Connectivity

Explaining CCS connectivity to customers in a way that is clear and easy to understand.

Demonstrate App Download

Showing the customer how to download the CCS app on their device.

Ensure App Download

Ensuring the customer downloads the CCS app unless they explicitly refuse or express a desire to do so later.

CCS Connectivity

The feature that allows customers to connect their car to the CCS system.

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CCS App

The mobile application used to interact with CCS features and services.

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Study Notes

CCS 2 Connectivity App Explanation

Sales consultants must clearly explain CCS connectivity.
Consultants demonstrate the app download process.
Consultants ensure customer app download, unless the customer declines or requests a later download.

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