Case Management Activities Training

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Questions and Answers

Which of the following is NOT a component of service coordination?

Maximizing the utilization of resources

Providing informal emotional support (correct)

Ensuring services meet quality standards

Documenting services provided

What is one goal of person-centered service planning?

To standardize care for all participants

To eliminate participant involvement

To reduce the role of the Case Manager

To promote the health and independence of the participant (correct)

What is the primary focus of service counseling?

Providing emotional support exclusively

Managing financial aspects of care

Assigning care providers

Education on long-term care options (correct)

What aspect of care does case management primarily aim to address?

The integration of various service providers Signup and view all the answers

In person-centered service planning, whose input is crucial?

Participants and/or Authorized Representatives Signup and view all the answers

What does person-centered service planning encourage participants to do?

Advocate for their own care Signup and view all the answers

Which statement best describes service coordination?

It's essential for managing case activities effectively. Signup and view all the answers

How should services be provided according to case management principles?

With consideration for participant's informal support system Signup and view all the answers

How often should the Case Manager monitor the plan for each waiver participant?

Monthly Signup and view all the answers

What is the acceptable time frame for conducting visits and monthly contacts?

7 AM to 7 PM, Monday to Friday Signup and view all the answers

Which action is recommended before visiting a participant?

Review your case Signup and view all the answers

What should be done if a participant has pets during a visit?

Request that the animals are secured Signup and view all the answers

What should be verified prior to visiting the participant's home?

Contact information and address Signup and view all the answers

How should a Case Manager handle concerns about visiting a participant due to comfort issues?

Alert the supervisor and seek guidance Signup and view all the answers

What is the advised method of preparation regarding cleanliness before entering a participant's home?

Spray clothes and shoes with 91 percent alcohol Signup and view all the answers

Which practice is a suggested Do for the Case Manager during home visits?

Take pictures for e-mods while at home Signup and view all the answers

Study Notes

Case Management Activities

Service Counseling: Involves objective consulting, advising, and listening to participants and their representatives about long-term care options. Ensures participants' rights in care planning.
Person-Centered Service Planning: An ongoing collaboration process aimed at empowering participants to advocate for themselves and coordinate their care. Includes developing a written Service Plan with participants and involved parties, addressing health and independence.
Service Coordination: Essential for case management, requiring documentation. Involves collaboration among participants, representatives, and agencies to ensure appropriate, quality, and cost-effective services, while augmenting the participant's informal support system.
Monitoring: Monthly monitoring of each waiver participant's plan by the Case Manager through contact with participants or their representatives. Visits are scheduled between 7 a.m. and 7 p.m., Monday through Friday.

Do’s and Don'ts

Regular Communication: Check emails and notifications twice daily to stay updated.
Preparation: Review case details before visits and take note of any required signatures or changes in providers.
Medication Verification: Request the most recent medication list from participants or representatives to save time during home visits.
Contact Information: Verify all contact details prior to visits, ensuring addresses are correct.
Visit Planning: For multiple participants in the same location or close proximity, plan visits accordingly and allow a two-hour window for arrival.
Documentation: Complete paperwork on days working from home and take necessary photos in the field for documentation when required.
Environment Awareness: Review home assessments before visits. Request that pets are secured and address issues like bed bugs by conducting visits outside if necessary.
Safety Protocols: Alert supervisors of any discomfort due to potential hazards related to participants' behaviors or backgrounds. Supervisors may accompany staff on visits as needed.
Preventive Measures: Use 91% alcohol spray on clothes and shoes before and after home visits for hygiene and safety.

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Description

This quiz covers key aspects of case management activities, focusing on service counseling and person-centered service planning. It emphasizes the importance of Objective consultation, participant education on long-term care options, and their involvement in care planning. Ideal for professionals in the field of social services and healthcare.