Questions and Answers
Which of the following is NOT a component of service coordination?
What is one goal of person-centered service planning?
What is the primary focus of service counseling?
What aspect of care does case management primarily aim to address?
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In person-centered service planning, whose input is crucial?
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What does person-centered service planning encourage participants to do?
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Which statement best describes service coordination?
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How should services be provided according to case management principles?
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How often should the Case Manager monitor the plan for each waiver participant?
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What is the acceptable time frame for conducting visits and monthly contacts?
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Which action is recommended before visiting a participant?
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What should be done if a participant has pets during a visit?
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What should be verified prior to visiting the participant's home?
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How should a Case Manager handle concerns about visiting a participant due to comfort issues?
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What is the advised method of preparation regarding cleanliness before entering a participant's home?
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Which practice is a suggested Do for the Case Manager during home visits?
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Study Notes
Case Management Activities
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Service Counseling: Involves objective consulting, advising, and listening to participants and their representatives about long-term care options. Ensures participants' rights in care planning.
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Person-Centered Service Planning: An ongoing collaboration process aimed at empowering participants to advocate for themselves and coordinate their care. Includes developing a written Service Plan with participants and involved parties, addressing health and independence.
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Service Coordination: Essential for case management, requiring documentation. Involves collaboration among participants, representatives, and agencies to ensure appropriate, quality, and cost-effective services, while augmenting the participant's informal support system.
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Monitoring: Monthly monitoring of each waiver participant's plan by the Case Manager through contact with participants or their representatives. Visits are scheduled between 7 a.m. and 7 p.m., Monday through Friday.
Do’s and Don'ts
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Regular Communication: Check emails and notifications twice daily to stay updated.
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Preparation: Review case details before visits and take note of any required signatures or changes in providers.
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Medication Verification: Request the most recent medication list from participants or representatives to save time during home visits.
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Contact Information: Verify all contact details prior to visits, ensuring addresses are correct.
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Visit Planning: For multiple participants in the same location or close proximity, plan visits accordingly and allow a two-hour window for arrival.
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Documentation: Complete paperwork on days working from home and take necessary photos in the field for documentation when required.
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Environment Awareness: Review home assessments before visits. Request that pets are secured and address issues like bed bugs by conducting visits outside if necessary.
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Safety Protocols: Alert supervisors of any discomfort due to potential hazards related to participants' behaviors or backgrounds. Supervisors may accompany staff on visits as needed.
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Preventive Measures: Use 91% alcohol spray on clothes and shoes before and after home visits for hygiene and safety.
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Description
This quiz covers key aspects of case management activities, focusing on service counseling and person-centered service planning. It emphasizes the importance of Objective consultation, participant education on long-term care options, and their involvement in care planning. Ideal for professionals in the field of social services and healthcare.