Podcast
Questions and Answers
When cloning an interview scheduling ticket, what must remain the same for multiple candidates?
When cloning an interview scheduling ticket, what must remain the same for multiple candidates?
- The time of day for interviews
- All information aside from the candidate information (correct)
- The candidates' resumes
- The interviewer's preferences
Who schedules interviews for Union Technician roles sourced directly from the union?
Who schedules interviews for Union Technician roles sourced directly from the union?
- The Recruiting Coordinator
- The TA
- The Hiring Manager (correct)
- The candidate's supervisor
What is the purpose of listing the TA as the requestor on individual interview tickets?
What is the purpose of listing the TA as the requestor on individual interview tickets?
- To attribute the scheduling process to the RC
- To avoid confusion among candidates
- To expedite the interview process
- To ensure visibility on the TA Freshservice dashboard (correct)
What should be done after cloning a ticket to ensure visibility on the TA Freshservice dashboard?
What should be done after cloning a ticket to ensure visibility on the TA Freshservice dashboard?
What should you do if interview dates and time slots are not provided on the Freshservice ticket?
What should you do if interview dates and time slots are not provided on the Freshservice ticket?
When scheduling an interview, what consideration should be taken regarding the interviewers' calendar time zones?
When scheduling an interview, what consideration should be taken regarding the interviewers' calendar time zones?
What is a best practice regarding scheduling interviews on short notice?
What is a best practice regarding scheduling interviews on short notice?
What is NOT advisable when scheduling an interview, unless explicitly authorized?
What is NOT advisable when scheduling an interview, unless explicitly authorized?
What is an appropriate action after completing the ticket cloning process?
What is an appropriate action after completing the ticket cloning process?
When determining the time slots for interviews, what should you allow between multiple candidates scheduled in a block period?
When determining the time slots for interviews, what should you allow between multiple candidates scheduled in a block period?
What should be done if a ticket has missing details?
What should be done if a ticket has missing details?
What action should be taken if a candidate does not have an application in Workday?
What action should be taken if a candidate does not have an application in Workday?
What is the proper way to manage Required and Optional attendees when creating a meeting invite?
What is the proper way to manage Required and Optional attendees when creating a meeting invite?
What should be done to request the TA to move a candidate to the Interview status?
What should be done to request the TA to move a candidate to the Interview status?
When cloning a ticket for multiple candidates, which of the following is true?
When cloning a ticket for multiple candidates, which of the following is true?
What should be edited in the cloned tickets?
What should be edited in the cloned tickets?
What is the purpose of the Interview Scheduling RC Process?
What is the purpose of the Interview Scheduling RC Process?
What feature is recommended for following up with the TA about candidate applications?
What feature is recommended for following up with the TA about candidate applications?
Why is it necessary to add something to the Description box when editing a cloned ticket?
Why is it necessary to add something to the Description box when editing a cloned ticket?
Which of the following best describes what must happen if a Talent Advisor (TA) is out of the office?
Which of the following best describes what must happen if a Talent Advisor (TA) is out of the office?
What should be included in email communications regarding interview scheduling?
What should be included in email communications regarding interview scheduling?
What is the first step in creating multiple tickets for candidates with the same interview details?
What is the first step in creating multiple tickets for candidates with the same interview details?
What does the status 'Awaiting Candidate' indicate about a Freshservice ticket?
What does the status 'Awaiting Candidate' indicate about a Freshservice ticket?
Why is it important to avoid unnecessary time gaps in the interview itinerary?
Why is it important to avoid unnecessary time gaps in the interview itinerary?
What should be done if interviews are back-to-back according to best practices?
What should be done if interviews are back-to-back according to best practices?
What action is taken when the status of a Freshservice ticket is 'First Action Complete'?
What action is taken when the status of a Freshservice ticket is 'First Action Complete'?
If an administrative assistant is identified in the Interview Request Ticket, what role do they play?
If an administrative assistant is identified in the Interview Request Ticket, what role do they play?
What should be attached to the Outlook invite when confirming the candidate's interview?
What should be attached to the Outlook invite when confirming the candidate's interview?
How often should follow-up emails be sent to unconfirmed attendees?
How often should follow-up emails be sent to unconfirmed attendees?
What action should be taken once the Outlook invitation is sent to the interview team?
What action should be taken once the Outlook invitation is sent to the interview team?
What should be documented in the Freshservice ticket?
What should be documented in the Freshservice ticket?
What content should be included in the candidate confirmation email for a virtual interview?
What content should be included in the candidate confirmation email for a virtual interview?
What should be done if travel reservations are needed for a candidate?
What should be done if travel reservations are needed for a candidate?
What is the best practice regarding email confirmations for candidates?
What is the best practice regarding email confirmations for candidates?
What should be done if the interview needs to be rescheduled?
What should be done if the interview needs to be rescheduled?
Study Notes
Interview Scheduling Process Overview
- The process aims to facilitate scheduling and managing interviews between candidates and interviewers using Workday.
- Emphasis on providing a positive experience for candidates.
- Communication with the Talent Advisor (TA) is crucial for addressing scheduling issues and potential delays.
Freshservice Ticket States
- Open: Pending action or response.
- First Action Complete: Ticket reviewed and confirmed for action.
- Pending: Awaiting action or response from TA.
- Awaiting Candidate: Waiting for candidate action.
- Awaiting Client: Pending response from hiring manager or interviewer.
- Unresponsive: Candidate has not replied despite multiple attempts.
- On Hold: Ticket status indicating a pause in action.
- Resolved: Ticket fully completed.
Interview Request Process
- After TA moves a candidate to "Interview" status in Workday, a Freshservice Interview Scheduling ticket is created.
- Union Technician roles have a different scheduling protocol, where hiring managers handle interviews directly.
Cloning Freshservice Tickets
- Multiple candidates can be added to a request if interview details are identical.
- Use the "Clone Ticket Old" feature to generate unique tickets for each candidate.
- Update the subject line and details of cloned tickets for personalization.
Checking Interviewer Availability
- Utilize Outlook to verify interviewers' availability.
- Create a calendar appointment and identify open time slots for interviews.
- Aim to avoid scheduling on short notice or during busy periods.
Sending Interview Invitations
- Upon confirmation of candidate's availability, create one or update an existing Outlook invitation.
- Attach relevant documents such as the Carrier Interview Guide and candidate resume.
- Send a "Keep Warm" email to candidates with interview details.
Monitoring Responses
- Track acceptance of Outlook invites and follow up on unconfirmed attendees every 24 hours.
- Adjust dates/times in the Outlook invite as needed based on feedback.
Travel Arrangements
- Refer to the RSR Carrier Travel Process Guide if candidate travel is needed for the interview.
Sending Confirmation Emails
- For virtual interviews, duplicate the calendar invite to confirm interview details with the candidate while including the TA in the CC.
- For onsite interviews, attach the Onsite Interview Agenda and ensure the logistics are clear.
Documentation Retention
- Keep records of communications and confirmations in Freshservice tickets, including screenshots of sent emails and invitations for proper documentation.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz covers the essential steps involved in the interview scheduling process for carriers. From checking interviewer availability to sending confirmation emails, you'll learn how to streamline scheduling and communication with candidates effectively. Master each part of the process to ensure a smooth interview experience.
