Dunkin Donuts Interview Flashcards

Questions and Answers

Tell me about yourself.

I am a college student, a nursing major at Liberty University. I have some experience in fast food service and retail, and I enjoy working with a group and serving others.

Are you a morning person?

True

Why do you want to work for Dunkin Donuts?

I like Dunkin Donuts. I would like to be a part of a company that is built on creativity and personalizing a person's experience and also one that gives back to the community.

What are your strengths?

I am a good listener, self-motivated, very good at taking direction, and learn from my mistakes quickly. Signup and view all the answers

What are your weaknesses?

Sometimes I can be on the shy side but I think that's more because I like to observe people. Signup and view all the answers

How would you deal with a coworker giving someone poor customer service?

I would politely step in and try to fix it without embarrassing the coworker. Signup and view all the answers

How would you deal with an angry customer?

I would apologize and listen to their request and take care of it. If they were still upset, I would ask if they would like to speak to the manager. Signup and view all the answers

If you saw a coworker struggling, what would you do?

I would see if I can help them but also make sure I can handle what I am already doing. Signup and view all the answers

What do you see yourself doing a few years from now?

Within a couple of years, I see myself graduating from college and becoming a nurse. Signup and view all the answers

Why did you choose nursing?

I've always been attracted to the sciences and the medical field. And I enjoy helping others but I want to take my time with my professional career. Signup and view all the answers

What motivates you?

Knowing that I am adding something positive to someone else's life, knowing that I have a goal and purpose, and that I always have an opportunity to grow. Signup and view all the answers

Study Notes

Personal Background

College student majoring in nursing at Liberty University
Previous experience in fast food service and retail
Enjoys teamwork and serving others

Morning Person

Learned to adapt to being a morning person

Interest in Dunkin Donuts

Appreciates Dunkin Donuts for its creativity and personalized customer experience
Values the company's commitment to giving back to the community

Strengths

Excellent listener
Self-motivated and capable of taking direction
Learns quickly from mistakes

Weaknesses

Shy demeanor attributed to a tendency to observe rather than engage

Handling Poor Customer Service

Would intervene politely to address a coworker’s poor customer service without causing embarrassment

Dealing with Angry Customers

Would apologize and actively listen to the customer's concerns
If necessary, would offer to escalate the issue to a manager

Assisting Struggling Coworkers

Would offer help if able while ensuring own responsibilities are managed

Future Goals

Plans to graduate from college within a few years and pursue a nursing career

Motivation for Nursing

Strong interest in sciences and the medical field
Passion for helping others while taking a measured approach to career development

Sources of Motivation

Driven by the desire to positively impact others' lives
Maintains a sense of purpose with opportunities for personal growth

Description

Prepare for your Dunkin Donuts interview with these flashcards. They cover common interview questions such as personal introductions, work preferences, and motivations for applying. Use these to practice and boost your confidence before the big day.