Podcast
Questions and Answers
What is the minimum lead time required for client upgrade requests?
What is the minimum lead time required for client upgrade requests?
- Three days
- Four days
- One week
- Two weeks (correct)
How can client upgrade requests be submitted?
How can client upgrade requests be submitted?
- Via the Transact System Enterprise Upgrade Support Policy
- Through email
- By submitting a ticket through the Connect portal (correct)
- By calling the support team
Which of the following is not part of the Campus ID product lines and supplementary third-party hardware and applications?
Which of the following is not part of the Campus ID product lines and supplementary third-party hardware and applications?
- Microsoft Office (correct)
- Transact Door Security and Access
- TSE Hosted and eAccounts
- IDX
What will the appointed Upgrade Engineer send after the upgrade ticket is submitted and assigned?
What will the appointed Upgrade Engineer send after the upgrade ticket is submitted and assigned?
Which of the following is mentioned as part of the Campus ID product lines and supplementary third-party hardware and applications?
Which of the following is mentioned as part of the Campus ID product lines and supplementary third-party hardware and applications?
Where can all additional information about client upgrade requests be found?
Where can all additional information about client upgrade requests be found?
What will be sent to the client's assigned recipients upon completion of the upgrade events?
What will be sent to the client's assigned recipients upon completion of the upgrade events?
Which of the following is mentioned as a customization product under the Campus ID product lines?
Which of the following is mentioned as a customization product under the Campus ID product lines?
What environment must Transact applications that run as services be installed and executed in?
What environment must Transact applications that run as services be installed and executed in?
How should applications be accessible from authorized endpoints?
How should applications be accessible from authorized endpoints?
What should firewalls, routers, and network filtering platforms allow for applications?
What should firewalls, routers, and network filtering platforms allow for applications?
What shall applications be excluded from?
What shall applications be excluded from?
Through which applications shall external connections to Transact databases be made?
Through which applications shall external connections to Transact databases be made?
What is not supported according to the text in terms of database access?
What is not supported according to the text in terms of database access?
What may happen if there is a failure to comply with a request from Transact Client Support regarding non-supported integrations?
What may happen if there is a failure to comply with a request from Transact Client Support regarding non-supported integrations?
Who should review cases involving non-supported integrations prior to case decision according to the text?
Who should review cases involving non-supported integrations prior to case decision according to the text?
Which level of support includes access to the Online Customer Learning Center?
Which level of support includes access to the Online Customer Learning Center?
What is the service offered for clients with out-of-warranty hardware?
What is the service offered for clients with out-of-warranty hardware?
What does the Platinum+ plan include?
What does the Platinum+ plan include?
What is included in the Transact hardware support?
What is included in the Transact hardware support?
What does the software support coverage include?
What does the software support coverage include?
For what type of issues will clients be referred to the Technical Consulting Team?
For what type of issues will clients be referred to the Technical Consulting Team?
What does the Campus ID Support Standard include in terms of technical support?
What does the Campus ID Support Standard include in terms of technical support?
What is included in the support scope for Campus ID Software?
What is included in the support scope for Campus ID Software?
Which of the following is outside the support scope for Certified Third-Party Software?
Which of the following is outside the support scope for Certified Third-Party Software?
What is included in the support scope for TIAS & DIAS?
What is included in the support scope for TIAS & DIAS?
Which of the following is outside the support scope for TIAS & DIAS?
Which of the following is outside the support scope for TIAS & DIAS?
What operating system and network issues are covered under Transact support?
What operating system and network issues are covered under Transact support?
Which of the following is outside the support scope for Campus ID Software?
Which of the following is outside the support scope for Campus ID Software?
What issues are covered under Certified Third-Party Software support?
What issues are covered under Certified Third-Party Software support?
What falls outside the support scope for Operating system and network under Transact?
What falls outside the support scope for Operating system and network under Transact?
What is the responsibility of clients when it comes to installing non-Transact patches and service packs?
What is the responsibility of clients when it comes to installing non-Transact patches and service packs?
What is the consequence of unauthorized Oracle patches installed by the client?
What is the consequence of unauthorized Oracle patches installed by the client?
What is the responsibility of clients regarding their Oracle database passwords in the Transact Hosted Environment?
What is the responsibility of clients regarding their Oracle database passwords in the Transact Hosted Environment?
What actions are encouraged by Transact for clients with more resources and internal support for enterprise systems?
What actions are encouraged by Transact for clients with more resources and internal support for enterprise systems?
What does Transact not support in client-maintained environments?
What does Transact not support in client-maintained environments?
What is included in the TSE database requirements according to the text?
What is included in the TSE database requirements according to the text?
What support does Transact provide for test servers?
What support does Transact provide for test servers?
What is the responsibility of clients when it comes to maintaining database design and integrity?
What is the responsibility of clients when it comes to maintaining database design and integrity?
Study Notes
- System administrators tasks including adding users, maintaining file system/database integrity, monitoring system resources, performing backups, and storing software.
- Oracle patches required on Transact systems with Oracle licensing and are tested for operability within specific versions of Transact Software (TSE).
- Transact provides troubleshooting if a service pack installation causes issues with the Transact System.
- Database recovery support is limited when using RMAN backups, and Transact makes no guarantee of completeness.
- Clients responsible for installing non-Transact patches and service packs, including Microsoft patches. This is not a scheduled service request within Transact Client Support.
- Unauthorized Oracle patches can lead to product issues, which Transact may charge for recovery from the RMA database if client is at fault.
- Clients are encouraged to maintain test servers and are eligible for upgrades and patches to licensed test servers during regular business hours.
- Test servers do not include some components, and Transact does not support their configuration but consulting services may be available.
- With Transact Hosted Environment, Transact assumes administrative responsibility and applies patches, clients are responsible for managing their Oracle database passwords.
- Transact provides support for configuring automated tools, RDS password user management, and product upgrades in test environments.
- Additional users beyond the initial five can be purchased in bundles of five users, and Transact does not support SFTP configuration in client-maintained environments.
- Transact encourages clients with more resources and internal support for enterprise systems to upgrade to the latest version regularly, providing a dedicated upgrade engineer team.
- TSE Database requirements include matching software version and patches, accessibility from authorized endpoints, installation on separate server systems, Transact PA-DSS/customer PCI compliance, and installation and execution in a manner that conforms to database software manufacturer's requirements and best practices.
- Clients are responsible for maintaining database design and integrity, and database patches and maintenance are to be completed by customer-supplied resources or Transact resources outside of Support.
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Description
Learn about the standard support coverage for campus ID software, including examples of issues within the scope such as resolution of system-generated error messages, user issues during normal operations, procedural questions, and application defect escalation.
