Podcast
Questions and Answers
The Agent must pay attention to their call display to see what queue the call is coming in.
The Agent must pay attention to their call display to see what queue the call is coming in.
True
If the caller pressed 1 to reach the Agent, the caller listened to the statement on the IVR and the Agent does not need to read it.
If the caller pressed 1 to reach the Agent, the caller listened to the statement on the IVR and the Agent does not need to read it.
True
If the customer pressed any other option and wants to register the card, the Agent MUST read the following statement word by word.
If the customer pressed any other option and wants to register the card, the Agent MUST read the following statement word by word.
True
The collected information will be used to administer the program and to better understand shopping habits and needs.
The collected information will be used to administer the program and to better understand shopping habits and needs.
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The information is being collected and administered on behalf of Husky Oil Marketing Company.
The information is being collected and administered on behalf of Husky Oil Marketing Company.
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