Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
When disposing of the call as confirmed by the operator, the agent needs to?
When disposing of the call as confirmed by the operator, the agent needs to?
- Transfer the call to another department
- End the call without further action
- Thank the operator for confirming the call
- Document the confirmation by the operator (correct)
What is the primary responsibility of the agent when the call is confirmed by the operator?
What is the primary responsibility of the agent when the call is confirmed by the operator?
- Ensure proper documentation of the confirmation (correct)
- Seek approval from a supervisor
- Transfer the call to a different operator
- Initiate a follow-up call to the operator
What action should the agent take after the call is confirmed by the operator?
What action should the agent take after the call is confirmed by the operator?
- Transfer the call to a different department
- Document the confirmation by the operator (correct)
- Close the call without any further action
- Request the operator to join the call
Flashcards are hidden until you start studying
