HDFC Bank Overview and Customer Service Roles

The year HDFC Bank was founded in India.

The approximate number of branches HDFC Bank has across India.

The entity that oversees and regulates the operations of HDFC Bank in India.

Communication behaviors that contribute to a positive and professional customer service experience.

A key element of good communication etiquette, where you pay full attention to understand the customer's message.

An essential part of good communication etiquette, where you express yourself in a way that is easy to understand.

A crucial aspect of good communication etiquette, where you avoid using industry-specific terms that the customer may not understand.

A key component of good communication etiquette, where you maintain polite and courteous language.

Communicating in a way that is easy to understand, using appropriate volume, pace, and articulation.

Speaking very quietly, making it difficult for others to hear.

Specialized words or phrases used within a particular profession or group.

Words used in a specific field or profession, often having a precise meaning.

A customer service executive in HDFC Bank assists customers with banking needs, like account information or transactions, and can also cross-sell other bank products.

Gathering information about a customer, including their demographics, financial habits, and preferences, to tailor financial products and marketing efforts to their needs.

Customer profiling helps banks understand customer needs, design relevant products and services, and improve marketing efficiency.