Cabin Crew Briefing Quiz

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Questions and Answers

What is the maximum duration of a cabin crew briefing?

  • 20 minutes
  • 30 minutes
  • 10 minutes
  • 15 minutes (correct)

Which of the following is NOT a topic to be discussed during the cabin crew briefing?

  • Customer Service Techniques (correct)
  • First Aid
  • Emergency Procedures
  • Safety and Security

What language shall the cabin crew briefing be conducted in?

  • The crew members' common language
  • The official language of the airline
  • English only (correct)
  • Multiple languages

What is the responsibility of the SCCM during the briefing?

<p>To evaluate the knowledge of crew members (C)</p> Signup and view all the answers

What should the SCCM do if a crew member's knowledge is found to be inadequate?

<p>Correct the information (A)</p> Signup and view all the answers

What actions should crew members avoid during the briefing?

<p>Using mobile phones (C)</p> Signup and view all the answers

What needs to be reported to the Cabin Crew Department after a flight?

<p>Incident of missing items in the flight bags (B)</p> Signup and view all the answers

What should the SCCM do if a crew member may have difficulties performing safety duties?

<p>Notify the PIC for further evaluation (B)</p> Signup and view all the answers

Who is responsible for conducting the flight deck security search?

<p>Flight deck crew (B)</p> Signup and view all the answers

What should crew members use when searching confined or dark areas?

<p>Personal flashlights (A)</p> Signup and view all the answers

What should be done immediately after searching compartments and confined areas?

<p>Close all lids and doors (D)</p> Signup and view all the answers

What is the protocol if a foreign object is found during a security search?

<p>Inform the PIC immediately (A)</p> Signup and view all the answers

When can the Aircraft Security Search Form be filled in?

<p>After completing the security search (D)</p> Signup and view all the answers

Who checks that the amount of Security Search Forms is sufficient?

<p>SCCM (D)</p> Signup and view all the answers

Which area does not need to be included in post-flight security searches?

<p>Flight deck (A), Cargo hold (B), External areas (C)</p> Signup and view all the answers

What is a potential hazard when near an aircraft on the ground?

<p>Running engines producing jet streams (C)</p> Signup and view all the answers

Who is responsible for checking that passengers are properly seated in accordance with exit row regulations?

<p>SCCM (C)</p> Signup and view all the answers

What must passengers in exit row seats be able and willing to do?

<p>Assist the crew in case of an emergency (B)</p> Signup and view all the answers

Which of the following passengers is NOT permitted to occupy exit row seats?

<p>A passenger traveling with a pet (A), A passenger with reduced mobility (D)</p> Signup and view all the answers

What is a requirement for passengers occupying seats with direct access to emergency exits?

<p>They must not be responsible for anyone else (B)</p> Signup and view all the answers

What is the minimum age for a passenger to occupy an exit row seat?

<p>16 years old (B)</p> Signup and view all the answers

What should the crew do if they suspect a passenger cannot open the exit for a safe evacuation?

<p>Reseat them immediately (B)</p> Signup and view all the answers

Which group of passengers requires assistance and cannot occupy exit row seats?

<p>Unaccompanied minors (D)</p> Signup and view all the answers

Whose role includes briefing passengers with direct access to emergency exits?

<p>SCCM (C)</p> Signup and view all the answers

What should be done if a blind passenger is unable to read Braille safety cards?

<p>Perform a one-to-one briefing. (A)</p> Signup and view all the answers

What does the acronym MAAS stand for in the context of passenger assistance?

<p>Meet and Assist (C)</p> Signup and view all the answers

In the case of passengers with intellectual or developmental disabilities, what should be done if they are on board without a companion?

<p>Encourage them to talk about their distress. (B)</p> Signup and view all the answers

How should restraint be used on a passenger with a mental or physical illness?

<p>It is to be avoided if possible. (C)</p> Signup and view all the answers

What must be done if a passenger requires supplementary oxygen during the flight?

<p>Notify the Tour Operator before the flight. (B)</p> Signup and view all the answers

When can cabin crew forego performing a one-to-one briefing for a blind passenger?

<p>If the passenger has a companion who understands the safety procedures. (B)</p> Signup and view all the answers

What is the first step in assisting a passenger with potential mental disturbance?

<p>Report the behavior to the PIC immediately. (B)</p> Signup and view all the answers

How should supplementary oxygen be prepared for a passenger needing it?

<p>Organize the loading process after receiving notice from the Tour Operator. (D)</p> Signup and view all the answers

What should be included in the normal procedures for cruise phase operation with fewer cabin crew members?

<p>Surveillance of passenger compartments (D)</p> Signup and view all the answers

Which emergency procedure must be considered in the event of an unruly behaviour incident?

<p>Protocol for bomb threats (A)</p> Signup and view all the answers

If the SCCM becomes incapacitated, who should take over their duties?

<p>Another SCCM on the flight (D)</p> Signup and view all the answers

What is the role of CCM1 when the SCCM is incapacitated?

<p>To identify themselves to the PIC as the most qualified member (C)</p> Signup and view all the answers

What should the PIC do if there is no other SCCM available?

<p>Assign the next most suitably qualified crew member (A)</p> Signup and view all the answers

In a situation with three cabin crew members, what is the protocol for seating positions if the SCCM is incapacitated?

<p>CCM1 takes the SCCM position, and others may need to change seats (B)</p> Signup and view all the answers

What kind of briefing must the crew members operating as CCM1 receive?

<p>A briefing on SCCM duties for normal operations (D)</p> Signup and view all the answers

What should the cabin crew ensure when a SCCM becomes incapacitated?

<p>Quick adaptation to changing conditions (C)</p> Signup and view all the answers

What should the cabin crew member do if there isn't a full-size trolley to secure the galley entrance?

<p>Guard the galley entrance behind the drawn curtain. (D)</p> Signup and view all the answers

Who is responsible for notifying the flight deck once the galley area is secured?

<p>The SCCM or CCM. (A)</p> Signup and view all the answers

What is the primary role of ABPs in an emergency situation?

<p>To distribute crew workload and manage the incident. (D)</p> Signup and view all the answers

During night flights, what must be done before opening the cockpit door?

<p>Switch off the galley lights. (A)</p> Signup and view all the answers

What is the maximum duration a cabin crew member can visit the flight deck?

<p>1 visit not exceeding 5 minutes. (C)</p> Signup and view all the answers

What is required to secure the galley entrance during ground operations?

<p>At least one CCM must stay in the cabin. (B)</p> Signup and view all the answers

What should the SCCM do if an abnormal situation occurs in the cabin?

<p>Immediately inform the flight deck and follow given instructions. (D)</p> Signup and view all the answers

During a short visit to the flight deck, where can a cabin crew member sit?

<p>On the 2nd observer seat, behind the PIC seat. (B)</p> Signup and view all the answers

Flashcards

BLND Passenger

A passenger with limited vision who uses Braille.

One-to-One Briefing for BLND Passenger

A one-on-one briefing for a blind passenger who cannot read Braille.

MEDA (Medical Passenger)

This group includes passengers with medical conditions, like mobility issues, requiring special assistance.

MAAS (Meet and Assist)

A passenger who needs special help but does not fit into the BLND or MEDA categories.

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Passengers with Intellectual or Developmental Disability

Passengers with intellectual or developmental disabilities should travel with a companion, unless medication can manage their behavior.

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Cabin Crew Actions for Passengers with Intellectual or Developmental Disabilities

When a passenger with intellectual or developmental disabilities needs to fly without a companion, cabin crew should act with caution.

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Passenger Requiring Supplementary Oxygen

A passenger who requires supplementary oxygen during flight.

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Informing Tour Operator or GOP about Oxygen Needs

A passenger requiring supplementary oxygen must inform their tour operator or GOP about their needs.

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Exit Row Briefing

Passengers occupying seats with direct access to emergency exits must be briefed by cabin crew.

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Vacant Exit Row

If an exit row is vacant, at least 4 willing passengers must be re-seated to occupy the seats next to the exit.

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Exit Row Passenger Requirements

Passengers must be able to assist the crew in case of an emergency and understand instructions.

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Prohibited Exit Row Passengers

Passengers who may obstruct emergency equipment or impede crew duties are not allowed in exit rows.

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Prohibited Exit Row Passengers: Examples

These passengers may have difficulty moving quickly or could impede emergency procedures.

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Exit Row Passenger Requirements (Unstaffed Exits)

Passengers must be over 16 years old, physically capable of opening an exit, and understand instructions.

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Unsuitable Exit Row Passengers

Passengers who can't open an exit or don't understand instructions are not suitable for exit row seating.

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Exit Row Passenger Responsibility

Passengers should not have other responsibilities that might hinder their ability to assist in an emergency.

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Cabin Crew Presence During Ground Operations

During ground operations, all cabin crew members must remain in the passenger cabin to carry out their responsibilities as defined in the CCOM.

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SCCM Role During Cabin Emergencies

In an emergency or abnormal situation in the cabin, the SCCM informs the flight deck immediately and follows any instructions given.

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Securing the Galley During Evacuation

If a full-size trolley is not available, a crew member must guard the galley entrance behind the drawn curtain.

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Galley Lights During Night Flights

During night flights, galley lights should be turned off before opening the cockpit door to prevent distractions and maintain a dark environment.

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Cabin Crew Flight Deck Visits

Cabin crew visits to the flight deck are limited to one visit per flight, not exceeding 5 minutes.

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Cabin Crew Waiting in Flight Deck

The cabin crew member waiting for the flight crew member to return to the flight deck should wait in the flight deck.

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Flight Deck Door Closure

During flight, the flight deck door is to be closed immediately after entering the deck to serve meals or beverages, ensuring unwanted entrance is prevented.

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SCCM Notification of Forward Lavatory Crew Member

If an emergency or abnormal situation occurs in the cabin, the SCCM also notifies the flight deck member in the forward lavatory by knocking on the door.

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Who is the SCCM?

The designated crew member responsible for leading and overseeing the cabin briefing.

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What is a crew briefing?

The cabin crew briefing is a structured meeting where the crew reviews important flight information.

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How does the SCCM evaluate the crew during the briefing?

The SCCM evaluates each crew member's understanding of the briefing information.

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What should the SCCM report to the PIC?

The SCCM is required to report any concerns about a crew member's fitness for duty, including their knowledge, physical appearance, or emotional state, to the PIC.

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What does the SCCM check in flight bags?

The SCCM checks if crew members have the mandatory items in their flight bags.

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What topics are covered during the briefing?

The briefing should include a discussion about the emergency procedures and abnormal conditions specific to the aircraft.

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Is the briefing an exam?

The briefing should not be used for examination, but instead as a platform for knowledge sharing and collaboration.

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Which language is used during the briefing?

The briefing must be conducted in English regardless of the crew members' native languages to ensure clear communication.

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Incapacitated SCCM

When one cabin crew member becomes unable to perform their duties, the pilot (PIC) designates the next most qualified crew member to take over the safety and security responsibilities, including those previously handled by the incapacitated crew member.

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CCM1 briefing

The pilot (PIC) briefs the designated replacement crew member, who takes on the role of CCM1, on the responsibilities of the Safety and Security Crew Member (SCCM) for normal operations. This ensures a smooth handover and maintains safety.

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Seating Position change when SCCM is incapacitated

In case of an incapacitated SCCM, the designated replacement (CCM1) will occupy SCCM's usual seating position. This allows for quick access to safety and security equipment and ensures a secure environment.

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Emergency Seating Position changes

In the event of an emergency, crew members must quickly adjust their seating positions as needed, taking into account the specific emergency situation. These changes may be necessary for quick access to safety equipment or to facilitate emergency procedures.

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Normal Procedures with reduced cabin crew

Normal operations while on cruise phase with reduced cabin crew members involve maintaining surveillance of the passenger cabin, lavatories, and galleys. The crew also assists passengers and maintains communication and coordination with the flight crew, following Corendon Airlines Europe's guidelines.

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Emergency Procedures with reduced cabin crew

When an emergency arises, the crew must follow specific procedures. These may include handling medical emergencies, dealing with unruly passengers, responding to unlawful interference or bomb threats, managing slow depressurisation or decompression, and handling fire or smoke events. The emergency procedures will vary depending on the nature of the event.

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Emergency Descent Procedures

The actions taken during an emergency descent will be different depending on the cause of the emergency, such as depressurisation or fire. The procedures must be adapted accordingly to ensure the safety of passengers and crew.

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Prioritizing tasks with reduced cabin crew

When the number of cabin crew is reduced, they need to prioritize their tasks based on their location and the situation, focusing on maintaining supervision of the passenger cabin and assisting passengers.

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Flight Deck Security Search

The flight deck crew is responsible for conducting a security search on the flight deck. This includes checking compartments and confined areas like overhead bins and lavatories.

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Using Flashlights

Crew should use their personal flashlights to illuminate confined or dark areas when conducting the security search.

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Closing Compartments

Ensure that all lids and doors to compartments and confined areas are closed immediately after searching. This includes overhead bins, units, lavatory storage areas, and doors.

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Handling Foreign Objects

Do not remove any foreign objects or packages that are found during the security search. Instead, report the finding to the Pilot in Command (PIC) immediately.

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Security Search Form

All cabin crew members are required to sign the Aircraft Security Search Form. The SCCM (Senior Cabin Crew Member) should then collect the form and present it to the PIC for their signature.

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Security Search Form Availability

A sufficient number of Security Search Forms should be available on all aircraft. The SCCM is responsible for ensuring there are enough forms for the flight and can request more forms from ground operations if necessary.

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Completing the Security Search Form

The Aircraft Security Search Form should only be completed after the security search is finished and verifies the search was conducted according to the form's guidelines.

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Post-Flight Search

Post-flight searches are done to ensure that disembarked passengers have not left anything hazardous on board. These searches do not include the flight deck, cargo hold, or external areas as passengers have no access to those compartments.

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Study Notes

Table of Contents

  • Corendon Airlines Standard Operating Procedures, Chapter 2
  • Communication between Flight Deck and Cabin
  • Critical Phases of Flight and Sterile Flight Deck
  • Reporting Emergencies, Anormalities during Sterile Flight Deck
  • Admission to Flight Deck
  • Reduction of Cabin Crew during Ground Operations and In Unseen Circumstances
  • Cabin Baggage
  • Maximum Number of Passengers
  • Carriage of Special Categories of Passengers (SCP)
  • Passenger with Reduced Mobility (PRM)
  • Passengers needing Supplementary Oxygen
  • Unaccompanied Minors (UNMR)
  • Pregnant Passengers
  • Infants
  • Children (Minor)
  • Adults
  • Potentially Threatening Passengers
  • Live Animals
  • Service / Guide Animals
  • Passengers with Injuries or Illness
  • Illness / Injury on Board
  • Death on Board
  • Exit Row Seating Regulations
  • Pre-flight Procedures
  • Preparing for Duty
  • Pre-flight Briefing
  • Security Procedures
  • Cabin Emergency and Safety Equipment Check
  • Cabin Log
  • Cabin Emergency Exit Light Check
  • Passenger Address System and Interphone System
  • Catering
  • Cabin Cleaning
  • Lavatory Checks
  • Dangerous Goods
  • Inadvertent Carriage of Dangerous Goods
  • Detection of Prohibited Goods
  • Dangerous Goods Training
  • ETOPS Operation Information
  • Cabin Operations During and Post Pandemics
  • Cabin Crew Stations
  • Standard Door Operations
  • Conditions for an Inoperative Door
  • Passenger Safety Briefings
  • Use of Portable Electronic Devices (PED)
  • Smoking Restrictions
  • Cabin Crew Seating Regulations
  • Cabin Checks During Flight Phases
  • Fire Prevention
  • Lavatory checks
  • Security Procedures
  • Unruly Passengers
  • Turbulence
  • Re/Fuelling / Defueling
  • Disembarkation of Passengers
  • Debriefing
  • Transit Procedure
  • De-icing / Anti-icing
  • Aircraft Critical Surfaces and Contamination
  • Aircraft Weight and Balance
  • Before Boarding
  • Boarding Procedure
  • Boarding Completed Procedure
  • Passengers Who Decide not to Fly
  • End of Boarding
  • Emergency Equipment
  • Passenger Announcements
  • Inflight Service

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