Questions and Answers
What is the most effective way to have a business traveler Rental Ready prior to their arrival?
Have their emerald club profile attached to the reservation
What percent does Enterprise match of what the employee puts into their 401K?
3%
What are the minimum requirements to qualify as an MT?
18 years old, Bachelor's degree, Valid Driver's License, No more than 2 violations on driving record, No DUI/DWIDWAI or drug conviction within 5 years, Must be authorized to work in the USA
How much do you earn for a PT hire?
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What is ARMS?
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What can you do to positively impact your branch's IPC performance?
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What is the goal for getting a car deleted?
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What are callbacks?
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How many times a month should a branch be balancing their cashbox?
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What is needed to rent a 12/15 passenger van?
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What is true of a renter with a disability that needs a surrogate driver?
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If a credit card cannot be dipped, swiped, or touchless pay doesn't work in the computer system, what should your next step be?
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When you receive a customer request for hand controls what do you do?
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What is a fraudulent rental?
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What is the name of our commitment to thoroughly clean and sanitize our vehicles for the protection of customers and employees?
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It is unethical to enter a customer reservation on a walk-up reservation to get a sell up instead of just renting the car without a reservation.
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What are the benefits of Emerald Club?
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What is a converted car?
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Study Notes
Business Traveler Preparedness
- Attach the Emerald Club profile to reservations for effective business traveler readiness.
401K Contribution
- Enterprise matches 3% of employee contributions to their 401K.
Minimum Requirements for MT
- Candidates must be at least 18 years old, hold a Bachelor's degree, possess a valid driver's license, and have no more than 2 violations on their driving record.
- Must not have any DUI/DWI drug convictions within the last 5 years and must be authorized to work in the USA.
Part-Time Hire Earnings
- Earn $100 upon hiring and an additional $100 after 6 months of employment.
ARMS Program
- ARMS facilitates communication with shops, dealerships, and insurance companies.
IPC Performance Improvement
- Strategies to enhance branch IPC performance include selling more protection plans, inquiring about customer preferences for vehicles, answering calls within 2 rings, and utilizing *83 for reservations.
Car Deletion Goal
- Aim to delete a car reservation within 48 hours.
Customer Callbacks
- Callbacks serve to ensure customer satisfaction and maintain communication.
Cashbox Balancing
- Branches should balance their cashbox every working day.
Renting a Passenger Van
- Renting a 12/15 passenger van requires a major credit card and drivers must be over 25 years old.
- Vans cannot be rented for school functions involving children under 18 and a van addendum must be submitted via Launchpad or faxed to Admin.
Surrogate Driver Policy
- A renter with a disability needing a surrogate driver must meet financial underwriting requirements to rent a vehicle.
Alternative Payment Methods
- If a credit card transaction fails, ask for another form of payment.
Hand Controls Rental
- Inform customers about the availability of hand controls and direct them to the Mobility Contact Center for reservations.
Fraudulent Rentals
- A fraudulent rental is defined as one obtained using false information.
Complete Clean Pledge
- The company's commitment to thorough cleaning and sanitization of vehicles is known as the Complete Clean Pledge.
Ethical Reservation Practices
- Entering a customer reservation on a walk-up to achieve a sell-up instead of simply renting the car is considered unethical.
Emerald Club Benefits
- Benefits of joining the Emerald Club include emailed invoicing and rewards.
Definition of a Converted Car
- A converted car is one that is not returned by a legitimate renter, who either refuses or fails to return it.
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Description
This quiz covers essential strategies for business traveler effectiveness, including profile management with Emerald Club and understanding 401K contributions. Additionally, it outlines minimum hiring requirements and performance improvement strategies within the context of ARMS and IPC programs.
