Podcast
Questions and Answers
UPS.com provides customer self-help for organizing and managing a trip.
UPS.com provides customer self-help for organizing and managing a trip.
False
Dell.com offers a 'My Order Status' facility for customers.
Dell.com offers a 'My Order Status' facility for customers.
True
Using Web sites for Business-To-Consumer customer self-service can replace human call center operators.
Using Web sites for Business-To-Consumer customer self-service can replace human call center operators.
True
Orbitz.com allows customers to track their packages.
Orbitz.com allows customers to track their packages.
Signup and view all the answers
Customer self-service involves providing customers with access to information and answers to questions.
Customer self-service involves providing customers with access to information and answers to questions.
Signup and view all the answers
C2C refers to businesses using the Web for private sales or exchange.
C2C refers to businesses using the Web for private sales or exchange.
Signup and view all the answers
Consumer-to-consumer involves companies utilizing the Web for private transactions.
Consumer-to-consumer involves companies utilizing the Web for private transactions.
Signup and view all the answers
Consumer-to-consumer represents individuals selling or trading items online.
Consumer-to-consumer represents individuals selling or trading items online.
Signup and view all the answers
C2C is primarily focused on businesses conducting e-commerce activities.
C2C is primarily focused on businesses conducting e-commerce activities.
Signup and view all the answers
Individuals using the Web for private sales fall under B2B category.
Individuals using the Web for private sales fall under B2B category.
Signup and view all the answers
Wal-Mart.com is an example of a business-to-business (B2B) platform.
Wal-Mart.com is an example of a business-to-business (B2B) platform.
Signup and view all the answers
Grainger.com is an example of a business-to-business (B2B) platform.
Grainger.com is an example of a business-to-business (B2B) platform.
Signup and view all the answers
Ariba.com is an example of a business-to-consumer (B2C) platform.
Ariba.com is an example of a business-to-consumer (B2C) platform.
Signup and view all the answers
Business-to-business (B2B) involves selling goods and services directly to consumers.
Business-to-business (B2B) involves selling goods and services directly to consumers.
Signup and view all the answers
The main purpose of an extranet is to allow users to exchange data, applications, and share information.
The main purpose of an extranet is to allow users to exchange data, applications, and share information.
Signup and view all the answers
Business-to-consumer (B2C) platforms sell goods and services to other businesses.
Business-to-consumer (B2C) platforms sell goods and services to other businesses.
Signup and view all the answers
An extranet is only used for internal communication within an organization.
An extranet is only used for internal communication within an organization.
Signup and view all the answers
Extranets do not involve sharing information with external parties.
Extranets do not involve sharing information with external parties.
Signup and view all the answers
Users cannot exchange applications through an extranet.
Users cannot exchange applications through an extranet.
Signup and view all the answers
Extranets are mainly used for personal social networking purposes.
Extranets are mainly used for personal social networking purposes.
Signup and view all the answers
B2B online catalogs offer buyers access to a limited selection of goods.
B2B online catalogs offer buyers access to a limited selection of goods.
Signup and view all the answers
The website Grainger.com is an example of a B2B online catalog.
The website Grainger.com is an example of a B2B online catalog.
Signup and view all the answers
The content mentions that B2B online catalogs are only for individual buyers.
The content mentions that B2B online catalogs are only for individual buyers.
Signup and view all the answers
Buyers accessing B2B online catalogs can only view a few goods.
Buyers accessing B2B online catalogs can only view a few goods.
Signup and view all the answers
B2B online catalogs do not facilitate transactions between businesses.
B2B online catalogs do not facilitate transactions between businesses.
Signup and view all the answers
Study Notes
Electronic Commerce Models
- Consumer-to-consumer (C2C) model: individuals use the web for private sales or exchange
- Individuals use websites for private sales or exchange in C2C model
Business-to-Consumer (B2C) Model
- Customer self-service: websites provide customers with access to information and answers to questions
- Examples of B2C customer self-service: UPS.com (customer tracking of packages), Orbitz.com (customer self-help for organizing and managing a trip), and Dell.com ("My Order Status" facility)
- Wal-Mart.com is another example of B2C customer self-service
Business-to-Business (B2B) Model
- Sales of goods and services to other businesses
- Examples of B2B: Grainger.com, Ariba.com
Extranet
- Main purpose: allow users to exchange data and applications, and share information
- Distributors: B2B online catalogs provide buyers with access to thousands of goods (Grainger.com)
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on sales of goods and services to other businesses with this quiz. Explore key concepts and examples such as Wal-Mart.com, Grainger.com, and Ariba.com.
