25 Questions
UPS.com provides customer self-help for organizing and managing a trip.
False
Dell.com offers a 'My Order Status' facility for customers.
True
Using Web sites for Business-To-Consumer customer self-service can replace human call center operators.
True
Orbitz.com allows customers to track their packages.
False
Customer self-service involves providing customers with access to information and answers to questions.
True
C2C refers to businesses using the Web for private sales or exchange.
False
Consumer-to-consumer involves companies utilizing the Web for private transactions.
False
Consumer-to-consumer represents individuals selling or trading items online.
True
C2C is primarily focused on businesses conducting e-commerce activities.
False
Individuals using the Web for private sales fall under B2B category.
False
Wal-Mart.com is an example of a business-to-business (B2B) platform.
False
Grainger.com is an example of a business-to-business (B2B) platform.
True
Ariba.com is an example of a business-to-consumer (B2C) platform.
False
Business-to-business (B2B) involves selling goods and services directly to consumers.
False
The main purpose of an extranet is to allow users to exchange data, applications, and share information.
True
Business-to-consumer (B2C) platforms sell goods and services to other businesses.
False
An extranet is only used for internal communication within an organization.
False
Extranets do not involve sharing information with external parties.
False
Users cannot exchange applications through an extranet.
False
Extranets are mainly used for personal social networking purposes.
False
B2B online catalogs offer buyers access to a limited selection of goods.
False
The website Grainger.com is an example of a B2B online catalog.
True
The content mentions that B2B online catalogs are only for individual buyers.
False
Buyers accessing B2B online catalogs can only view a few goods.
False
B2B online catalogs do not facilitate transactions between businesses.
False
Study Notes
Electronic Commerce Models
- Consumer-to-consumer (C2C) model: individuals use the web for private sales or exchange
- Individuals use websites for private sales or exchange in C2C model
Business-to-Consumer (B2C) Model
- Customer self-service: websites provide customers with access to information and answers to questions
- Examples of B2C customer self-service: UPS.com (customer tracking of packages), Orbitz.com (customer self-help for organizing and managing a trip), and Dell.com ("My Order Status" facility)
- Wal-Mart.com is another example of B2C customer self-service
Business-to-Business (B2B) Model
- Sales of goods and services to other businesses
- Examples of B2B: Grainger.com, Ariba.com
Extranet
- Main purpose: allow users to exchange data and applications, and share information
- Distributors: B2B online catalogs provide buyers with access to thousands of goods (Grainger.com)
Test your knowledge on sales of goods and services to other businesses with this quiz. Explore key concepts and examples such as Wal-Mart.com, Grainger.com, and Ariba.com.
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