Business-to-Business (B2B) Sales Quiz

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25 Questions

UPS.com provides customer self-help for organizing and managing a trip.

False

Dell.com offers a 'My Order Status' facility for customers.

True

Using Web sites for Business-To-Consumer customer self-service can replace human call center operators.

True

Orbitz.com allows customers to track their packages.

False

Customer self-service involves providing customers with access to information and answers to questions.

True

C2C refers to businesses using the Web for private sales or exchange.

False

Consumer-to-consumer involves companies utilizing the Web for private transactions.

False

Consumer-to-consumer represents individuals selling or trading items online.

True

C2C is primarily focused on businesses conducting e-commerce activities.

False

Individuals using the Web for private sales fall under B2B category.

False

Wal-Mart.com is an example of a business-to-business (B2B) platform.

False

Grainger.com is an example of a business-to-business (B2B) platform.

True

Ariba.com is an example of a business-to-consumer (B2C) platform.

False

Business-to-business (B2B) involves selling goods and services directly to consumers.

False

The main purpose of an extranet is to allow users to exchange data, applications, and share information.

True

Business-to-consumer (B2C) platforms sell goods and services to other businesses.

False

An extranet is only used for internal communication within an organization.

False

Extranets do not involve sharing information with external parties.

False

Users cannot exchange applications through an extranet.

False

Extranets are mainly used for personal social networking purposes.

False

B2B online catalogs offer buyers access to a limited selection of goods.

False

The website Grainger.com is an example of a B2B online catalog.

True

The content mentions that B2B online catalogs are only for individual buyers.

False

Buyers accessing B2B online catalogs can only view a few goods.

False

B2B online catalogs do not facilitate transactions between businesses.

False

Study Notes

Electronic Commerce Models

  • Consumer-to-consumer (C2C) model: individuals use the web for private sales or exchange
  • Individuals use websites for private sales or exchange in C2C model

Business-to-Consumer (B2C) Model

  • Customer self-service: websites provide customers with access to information and answers to questions
  • Examples of B2C customer self-service: UPS.com (customer tracking of packages), Orbitz.com (customer self-help for organizing and managing a trip), and Dell.com ("My Order Status" facility)
  • Wal-Mart.com is another example of B2C customer self-service

Business-to-Business (B2B) Model

  • Sales of goods and services to other businesses
  • Examples of B2B: Grainger.com, Ariba.com

Extranet

  • Main purpose: allow users to exchange data and applications, and share information
  • Distributors: B2B online catalogs provide buyers with access to thousands of goods (Grainger.com)

Test your knowledge on sales of goods and services to other businesses with this quiz. Explore key concepts and examples such as Wal-Mart.com, Grainger.com, and Ariba.com.

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