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Questions and Answers
UPS.com provides customer self-help for organizing and managing a trip.
UPS.com provides customer self-help for organizing and managing a trip.
False (B)
Dell.com offers a 'My Order Status' facility for customers.
Dell.com offers a 'My Order Status' facility for customers.
True (A)
Using Web sites for Business-To-Consumer customer self-service can replace human call center operators.
Using Web sites for Business-To-Consumer customer self-service can replace human call center operators.
True (A)
Orbitz.com allows customers to track their packages.
Orbitz.com allows customers to track their packages.
Customer self-service involves providing customers with access to information and answers to questions.
Customer self-service involves providing customers with access to information and answers to questions.
C2C refers to businesses using the Web for private sales or exchange.
C2C refers to businesses using the Web for private sales or exchange.
Consumer-to-consumer involves companies utilizing the Web for private transactions.
Consumer-to-consumer involves companies utilizing the Web for private transactions.
Consumer-to-consumer represents individuals selling or trading items online.
Consumer-to-consumer represents individuals selling or trading items online.
C2C is primarily focused on businesses conducting e-commerce activities.
C2C is primarily focused on businesses conducting e-commerce activities.
Individuals using the Web for private sales fall under B2B category.
Individuals using the Web for private sales fall under B2B category.
Wal-Mart.com is an example of a business-to-business (B2B) platform.
Wal-Mart.com is an example of a business-to-business (B2B) platform.
Grainger.com is an example of a business-to-business (B2B) platform.
Grainger.com is an example of a business-to-business (B2B) platform.
Ariba.com is an example of a business-to-consumer (B2C) platform.
Ariba.com is an example of a business-to-consumer (B2C) platform.
Business-to-business (B2B) involves selling goods and services directly to consumers.
Business-to-business (B2B) involves selling goods and services directly to consumers.
The main purpose of an extranet is to allow users to exchange data, applications, and share information.
The main purpose of an extranet is to allow users to exchange data, applications, and share information.
Business-to-consumer (B2C) platforms sell goods and services to other businesses.
Business-to-consumer (B2C) platforms sell goods and services to other businesses.
An extranet is only used for internal communication within an organization.
An extranet is only used for internal communication within an organization.
Extranets do not involve sharing information with external parties.
Extranets do not involve sharing information with external parties.
Users cannot exchange applications through an extranet.
Users cannot exchange applications through an extranet.
Extranets are mainly used for personal social networking purposes.
Extranets are mainly used for personal social networking purposes.
B2B online catalogs offer buyers access to a limited selection of goods.
B2B online catalogs offer buyers access to a limited selection of goods.
The website Grainger.com is an example of a B2B online catalog.
The website Grainger.com is an example of a B2B online catalog.
The content mentions that B2B online catalogs are only for individual buyers.
The content mentions that B2B online catalogs are only for individual buyers.
Buyers accessing B2B online catalogs can only view a few goods.
Buyers accessing B2B online catalogs can only view a few goods.
B2B online catalogs do not facilitate transactions between businesses.
B2B online catalogs do not facilitate transactions between businesses.
Study Notes
Electronic Commerce Models
- Consumer-to-consumer (C2C) model: individuals use the web for private sales or exchange
- Individuals use websites for private sales or exchange in C2C model
Business-to-Consumer (B2C) Model
- Customer self-service: websites provide customers with access to information and answers to questions
- Examples of B2C customer self-service: UPS.com (customer tracking of packages), Orbitz.com (customer self-help for organizing and managing a trip), and Dell.com ("My Order Status" facility)
- Wal-Mart.com is another example of B2C customer self-service
Business-to-Business (B2B) Model
- Sales of goods and services to other businesses
- Examples of B2B: Grainger.com, Ariba.com
Extranet
- Main purpose: allow users to exchange data and applications, and share information
- Distributors: B2B online catalogs provide buyers with access to thousands of goods (Grainger.com)
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Description
Test your knowledge on sales of goods and services to other businesses with this quiz. Explore key concepts and examples such as Wal-Mart.com, Grainger.com, and Ariba.com.
