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Questions and Answers
UPS.com provides customer self-help for organizing and managing a trip.
False
Dell.com offers a 'My Order Status' facility for customers.
True
Using Web sites for Business-To-Consumer customer self-service can replace human call center operators.
True
Orbitz.com allows customers to track their packages.
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Customer self-service involves providing customers with access to information and answers to questions.
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C2C refers to businesses using the Web for private sales or exchange.
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Consumer-to-consumer involves companies utilizing the Web for private transactions.
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Consumer-to-consumer represents individuals selling or trading items online.
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C2C is primarily focused on businesses conducting e-commerce activities.
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Individuals using the Web for private sales fall under B2B category.
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Wal-Mart.com is an example of a business-to-business (B2B) platform.
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Grainger.com is an example of a business-to-business (B2B) platform.
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Ariba.com is an example of a business-to-consumer (B2C) platform.
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Business-to-business (B2B) involves selling goods and services directly to consumers.
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The main purpose of an extranet is to allow users to exchange data, applications, and share information.
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Business-to-consumer (B2C) platforms sell goods and services to other businesses.
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An extranet is only used for internal communication within an organization.
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Extranets do not involve sharing information with external parties.
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Users cannot exchange applications through an extranet.
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Extranets are mainly used for personal social networking purposes.
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B2B online catalogs offer buyers access to a limited selection of goods.
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The website Grainger.com is an example of a B2B online catalog.
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The content mentions that B2B online catalogs are only for individual buyers.
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Buyers accessing B2B online catalogs can only view a few goods.
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B2B online catalogs do not facilitate transactions between businesses.
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Study Notes
Electronic Commerce Models
- Consumer-to-consumer (C2C) model: individuals use the web for private sales or exchange
- Individuals use websites for private sales or exchange in C2C model
Business-to-Consumer (B2C) Model
- Customer self-service: websites provide customers with access to information and answers to questions
- Examples of B2C customer self-service: UPS.com (customer tracking of packages), Orbitz.com (customer self-help for organizing and managing a trip), and Dell.com ("My Order Status" facility)
- Wal-Mart.com is another example of B2C customer self-service
Business-to-Business (B2B) Model
- Sales of goods and services to other businesses
- Examples of B2B: Grainger.com, Ariba.com
Extranet
- Main purpose: allow users to exchange data and applications, and share information
- Distributors: B2B online catalogs provide buyers with access to thousands of goods (Grainger.com)
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Description
Test your knowledge on sales of goods and services to other businesses with this quiz. Explore key concepts and examples such as Wal-Mart.com, Grainger.com, and Ariba.com.
