Business Strategy and Stakeholders Quiz
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Questions and Answers

Which of the following is not one of the three core processes of business discussed?

  • Production (correct)
  • Strategy
  • Operations
  • People
  • What are common obstacles to strategic implementation at the C-suite level?

  • Communication issues
  • Resource allocation
  • High-level management obstacles (correct)
  • Employee engagement
  • What is a key element that managers must ensure aligns with the strategic goals of an organization?

  • Financial growth
  • Market competition
  • Organizational culture (correct)
  • Personal preferences
  • What is emphasized as a part of maintaining strategic control?

    <p>Engaging people (B)</p> Signup and view all the answers

    What does the 'People' aspect of the Triple Bottom Line emphasize?

    <p>Social responsibility towards employees and communities (C)</p> Signup and view all the answers

    In the context of the Career Readiness Model, which activity is recommended to understand a potential employer's business best?

    <p>Practicing in job rotation (B)</p> Signup and view all the answers

    Which of the following is an example of an external stakeholder?

    <p>Customers (B)</p> Signup and view all the answers

    What is a primary goal of the stakeholder value perspective in business?

    <p>To work for the benefits of stakeholders and society (C)</p> Signup and view all the answers

    Which of the following factors is NOT included in the PESTLE analysis?

    <p>Natural resources (D)</p> Signup and view all the answers

    In the context of stakeholder management, who are internal stakeholders?

    <p>Employees and owners (C)</p> Signup and view all the answers

    What is the primary role of a manager in an organization?

    <p>To get things done through people (B)</p> Signup and view all the answers

    Which of the following is NOT one of the four principal functions of a manager?

    <p>Profiling (B)</p> Signup and view all the answers

    In the planning function of management, which activity is typically performed?

    <p>Setting goals and deciding how to achieve them (C)</p> Signup and view all the answers

    Which function of management focuses on arranging tasks and resources?

    <p>Organizing (D)</p> Signup and view all the answers

    What does the controlling function of management primarily involve?

    <p>Monitoring performance and implementing corrective actions (A)</p> Signup and view all the answers

    In leading, which of the following actions are managers expected to take?

    <p>Motivate and direct employees (B)</p> Signup and view all the answers

    Which type of organization typically has the primary goal of making a profit?

    <p>For-profit organizations (D)</p> Signup and view all the answers

    How would you define the term 'leading' in the context of management?

    <p>Motivating and influencing employees (A)</p> Signup and view all the answers

    What is the primary focus of efficiency in a managerial context?

    <p>Maximizing the use of resources (D)</p> Signup and view all the answers

    Which of the following is a component of managerial human skills?

    <p>Building empathy with team members (C)</p> Signup and view all the answers

    Which managerial role involves resolving conflicts and unexpected issues?

    <p>Disturbance Handler (C)</p> Signup and view all the answers

    What is the challenge of managing for globalization primarily concerned with?

    <p>Adapting to local cultural practices (B)</p> Signup and view all the answers

    Which type of manager is responsible for overseeing multiple departments within an organization?

    <p>General Manager (B)</p> Signup and view all the answers

    What does effectiveness measure in a management context?

    <p>Achievement of desired outcomes (C)</p> Signup and view all the answers

    Which skill set includes the ability to organize and plan effectively?

    <p>Conceptual Skills (A)</p> Signup and view all the answers

    What is an essential element of building a competitive advantage?

    <p>Delivering high quality and innovation (D)</p> Signup and view all the answers

    Which process involves assessing what was noticed and its significance?

    <p>Interpretation &amp; Evaluation (A)</p> Signup and view all the answers

    Which distortion in perception leads to making assumptions about individuals based on group characteristics?

    <p>Stereotyping (A)</p> Signup and view all the answers

    What concept describes how expectations influence behavior to bring about expected outcomes?

    <p>Self-Fulfilling Prophecy (A)</p> Signup and view all the answers

    Which of the following is a positive outcome of high employee engagement?

    <p>Enhanced creativity (D)</p> Signup and view all the answers

    What is a main source of stress related to balancing work and personal life?

    <p>Work-Family Conflict (D)</p> Signup and view all the answers

    Which strategy is effective in reducing workplace stress?

    <p>Creating a supportive environment (A)</p> Signup and view all the answers

    What key aspect does resilience in the workplace primarily involve?

    <p>Emotional regulation (C)</p> Signup and view all the answers

    Which of the following is NOT mentioned as a way managers can improve employee engagement?

    <p>Implement strict rules (C)</p> Signup and view all the answers

    What is the primary purpose of brainstorming in group problem-solving techniques?

    <p>To encourage creative idea generation (B)</p> Signup and view all the answers

    Which type of power is derived from one's formal position in an organization?

    <p>Legitimate Power (B)</p> Signup and view all the answers

    Which of the following is most effective in gaining commitment from others?

    <p>Rational persuasion (C)</p> Signup and view all the answers

    What does emotional intelligence primarily involve?

    <p>Managing one’s own emotions and understanding others' feelings (B)</p> Signup and view all the answers

    Which dimension of the Big Five personality traits describes someone who is responsible and achievement-focused?

    <p>Conscientiousness (B)</p> Signup and view all the answers

    Which component of attitudes reflects how we feel about a person or situation?

    <p>Affective Component (D)</p> Signup and view all the answers

    What term describes the belief in one's ability to influence their own fate?

    <p>Locus of Control (A)</p> Signup and view all the answers

    Which group behavior aspect involves shared expectations and standards?

    <p>Norms (D)</p> Signup and view all the answers

    In organizational behavior, how is perception primarily defined?

    <p>The process of interpreting and understanding one's environment (D)</p> Signup and view all the answers

    What is a key distinction between management and leadership?

    <p>Management is about controlling while leadership is about influencing (A)</p> Signup and view all the answers

    Flashcards

    Manager's Role

    Getting things done through people, within an organization (profit or non-profit)

    Planning (Management)

    Setting goals and deciding how to achieve them.

    Organizing (Management)

    Arranging tasks, people, and resources.

    Leading (Management)

    Influencing people to achieve organizational goals.

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    Controlling (Management)

    Monitoring performance, comparing it with goals, & adjusting.

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    Non-Profit Organization

    Organizations like hospitals or schools without profit as primary goal.

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    For-Profit Organization

    Organizations operating to generate a profit.

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    Four Functions of Management

    Planning, Organizing, Leading, and Controlling.

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    Triple Bottom Line

    A framework that considers three aspects of an organization's performance: social responsibility, environmental sustainability, and financial profit.

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    Shareholder Value Perspective

    Focuses on maximizing the financial returns for the owners of the company (shareholders).

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    Stakeholder Value Perspective

    Recognizes the importance of maintaining relationships with all stakeholders, aiming for benefits for both the company and society as a whole.

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    Internal Stakeholders

    Individuals or groups directly involved in the company's operations, such as employees, owners, and the Board of Directors.

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    External Stakeholders

    Individuals or groups outside the company who have an interest in its activities, categorized into 'Task Environment' and 'General Environment'.

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    Efficiency

    A measure of how productive something is. Calculated as the output (like revenue or units produced) divided by the input (resources used, like labor or materials).

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    Effectiveness

    Measures how well something achieves its goals. Calculated as the achieved outcome (products sold) divided by the desired outcome (products produced).

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    Conceptual Skills

    Abilities used to understand and analyze complex situations, think strategically, and develop solutions. Examples include organizing, planning, and problem-solving.

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    Human Skills

    Abilities related to working with and motivating people. Examples include empathy, communication, and leadership.

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    Technical Skills

    Abilities related to specific tasks or processes in a particular field or industry. Examples include understanding data analysis, coding, or product design.

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    Interpersonal Roles

    Roles focused on building relationships and interacting with others. Examples include being a figurehead, leader, or liaison.

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    Informational Roles

    Roles focused on gathering, analyzing, and sharing information within and outside the organization. Examples include being a monitor, disseminator, or spokesperson.

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    Decisional Roles

    Roles focused on making decisions and taking action. Examples include being an entrepreneur, disturbance handler, resource allocator, or negotiator.

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    Selective Attention

    The process of focusing on specific information while ignoring other information, like picking out a friend's voice in a noisy room.

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    Interpretation & Evaluation

    Deciding what the noticed information means, making sense of it based on past experiences, knowledge, and biases.

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    Storing in Memory

    The process of saving information for later retrieval, either as details of an event, a general concept, or about a person.

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    Retrieving from Memory

    Accessing stored information to make judgements and decisions, based on what you recall.

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    Stereotyping

    Overgeneralizing about a group of people based on limited information, ignoring individual differences.

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    Implicit Bias

    Unconscious attitudes or stereotypes that can influence our perception and behaviour, even if we don't consciously agree with them.

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    Halo Effect

    Letting one positive trait (like attractiveness) influence our perception of other unrelated qualities of a person.

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    Employee Engagement

    The level of enthusiasm and involvement an employee feels towards their work tasks.

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    Devil's Advocacy

    A technique for improving decision quality where someone is assigned the role of critic to challenge assumptions and identify potential flaws in a proposed solution.

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    Dialectic Method

    A technique that promotes discussion by presenting opposing viewpoints and encouraging debate to reach a more informed decision.

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    After-Action Review

    A structured process of evaluating recent decisions and actions to identify lessons learned and improve future performance.

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    Legitimate Power

    Power derived from one's formal position or role in an organization.

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    Reward Power

    Power that comes from the ability to provide rewards or incentives.

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    Coercive Power

    Power based on the ability to punish or threaten negative consequences.

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    Expert Power

    Power derived from possessing specialized knowledge or skills.

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    Referent Power

    Power based on personal charisma, attractiveness, or admiration.

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    Rational Persuasion

    Influencing tactic that relies on logical arguments, facts, and evidence to persuade others.

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    Inspirational Appeals

    Influencing tactic that appeals to emotions, values, and ideals to motivate others.

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    Strategic Implementation

    The process of putting a strategy into action by aligning different departments and functions within an organization to achieve common goals.

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    Functional Level Strategy

    A strategy that focuses on how specific departments or functional areas (e.g., marketing, finance, HR) will contribute to the overall organizational goals.

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    Execution Roadblocks

    Obstacles that hinder the successful implementation of a strategy, encountered at different levels within the organization.

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    C-Suite Challenges

    Obstacles that arise at the highest level of management (CEO, CFO, etc.) that affect the strategy implementation.

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    Hierarchy Barriers

    Obstacles encountered at various levels within the organizational structure that prevent a strategy from being implemented effectively.

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    Study Notes

    Principles of Management Summary

    • Semester 1 course material
    • Chapters cover Introduction to Management, Management Theory, Environment & Stakeholders, Global Management, Managerial Decision Making, Leadership and Management, Managing Individual Differences & Behaviours, Strategic Management, Controlling, and Organizational Change.

    Introduction to Management

    • Management role in non-profit and for-profit organizations
    • Four principal functions of a manager: planning, organizing, leading, and controlling
    • Efficiency and effectiveness measurement: Output/Input and outcome/intended outcome
    • Managerial skills: Conceptual, Human, and Technical
    • Managerial roles: Interpersonal, Informational, and Decisional

    Management Theory

    • Scientific Management: Frederick Taylor's principles
    • Administrative Management: Max Weber's Bureaucracy, formal rules and procedures
    • Behavioural Management: Mary Parker Follet's ideas on employee empowerment, interdepartmental teams
    • Human Relations Movement: Elton Mayo's ideas on employee motivation, fostering good relations, leadership

    Environment & Stakeholders

    • Triple Bottom Line (People, Planet, Profit)
    • Stakeholder management: Considering interests of internal and external stakeholders
    • PESTLE Model (Political, Economic, Social, Technological, Legal, Environmental) for evaluating business environments

    Global Management

    • Reasons for international expansion: Availability of supplies, lower labor costs, new markets, access to capital, avoidance of tariffs
    • Methods of expansion: Global outsourcing, importing/exporting, countertrading, licensing, franchising, joint ventures, wholly owned subsidiaries, greenfield ventures
    • Globalization and interconnectedness, promotion via organizations like WTO, World Bank, and IMF
    • Trading blocs (EU, NAFTA, CAFTA) and trade barriers (tariffs, quotas, embargoes)

    Managerial Decision Making

    • Types of decisions: Strategic, Operations, Financial, HR-related
    • Rational decision-making model
    • Nonrational decision-making models (Intuition, Satisficing)
    • Ethical decision-making (using decision-making trees)
    • Evidence-based decision making that integrates data analytics and AI

    Leadership and Management

    • Differentiating between manager and leader
    • Power sources: Legitimate, Reward, Coercive, Expert, Referent, Informational
    • Influencing tactics (Rational Persuasion, Inspirational Appeals, Consultation, Ingratiation, Personal Appeals, Exchange, Coalition tactics, Pressure, Legitimating tactics)

    Managing Individual Differences & Behaviours

    • Organizational Behaviour (OB) principles, including personality traits, values, attitudes, perception, groups, teamwork, and dynamics
    • Big Five Dimensions (Extroversion, Agreeableness, Conscientiousness, Emotional Stability, Openness to Experience)
    • Core Self-Evaluations (CSE) for personality traits like self-efficacy and self-esteem
    • Emotional Intelligence (EI) and its role in effective management
    • Importance of Cultural awareness that incorporates Hofstede's model and GLOBE

    Strategic Management

    • Strategic positioning strategies (Few Needs, Many Customers; Broad Needs, Fewer Customers; Broad Needs, Many Customers)
    • Levels of strategy (Corporate, Business, Functional)
    • Tools like VRIO analysis, PESTLE analysis, Porters Five Forces, BCG Matrix, and SWOT analyses
    • Steps in developing strategy

    Controlling

    • Core function for aligning organizational activities with goals
    • Controlling process steps: Establishing standards, Measuring performance, Comparing performance, and Taking corrective action.
    • Control types: Input (feedforward control), Concurrent, and Output (feedback control)
    • Techniques like the Balance Scorecard

    Organizational Change

    • Definition: movement of an organization from the present state to a desired future state
    • Types of change: Reactive and proactive
    • Driving forces: Internal and external (Technological Advancements, Market Competition, Regulatory Changes)
    • Models of change (Lewin's Change Model, OD, Innovation Systems)

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    Description

    Test your knowledge on core business processes and strategic management. This quiz covers topics related to stakeholder perspectives, strategic alignment, and the importance of the Triple Bottom Line. Prepare to explore various strategic concepts and their implications in business operations.

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