Business Requirements and Stakeholders

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Questions and Answers

What is a critical step in informing management during a project?

Ignoring the human factors involved

Limiting communication to only top management

Avoiding discussions with decision-makers

Engaging with various decision-makers (correct)

What should be included in a scope statement during the project initiation phase?

What will be accomplished and assumptions (correct)

A detailed risk analysis of the project

An extensive history of previous projects

A list of all stakeholders involved

Which of the following is NOT a technique for collecting business requirements?

Surveys

Individual interviews

Ignoring stakeholder input (correct)

Group interviews

What is one of the main purposes of defining business problems?

To identify interests for improvement Signup and view all the answers

What is essential to remember about stakeholders during a project?

All stakeholders may become offended if overlooked Signup and view all the answers

How should business requirements be documented?

In easy to understand language Signup and view all the answers

What is a potential outcome of effective stakeholder engagement?

More comprehensive insights into business needs Signup and view all the answers

What is the first step in identifying stakeholders in a project?

Brainstorming with the sponsor and project manager Signup and view all the answers

In the context of business analysis, what is a 'completion criteria'?

Defined success metrics in business terms Signup and view all the answers

Who typically benefits the most from the project?

The project champion Signup and view all the answers

What is the primary purpose of conducting a literature review in project preparation?

To avoid duplication of previously researched topics Signup and view all the answers

Which approach is NOT typically used for gathering project requirements?

Casual conversations without structure Signup and view all the answers

Which of the following is NOT a role identified for project sponsors?

The advocate Signup and view all the answers

What should the project team ensure about the stakeholders' understanding of the project output?

A clear majority of stakeholders should know it Signup and view all the answers

What is a potential consequence of missing requirements during a project?

Increased project costs due to rework Signup and view all the answers

Which of the following questions should be asked for each stakeholder?

Do they have authority to change the outcomes? Signup and view all the answers

What does identifying stakeholders in a project primarily involve?

Determining who has something to gain or lose Signup and view all the answers

What type of data is primarily collected from stakeholders during the requirement gathering process?

Both primary and secondary data Signup and view all the answers

Why is it important to collect feedback regarding the project?

To recognize who the stakeholders might be Signup and view all the answers

During a project, what action should be taken when a stakeholder cannot make a decision?

Provide them with alternatives to facilitate a selection Signup and view all the answers

What is a potential negative consequence of not informing stakeholders about the project outcomes?

Stakeholders could oppose the project objectives Signup and view all the answers

What must be avoided when listing stakeholders?

Using generic terms for their identification Signup and view all the answers

What is the goal of co-creating a big picture during a requirements gathering workshop?

To ensure a shared understanding of the vision and scope Signup and view all the answers

Which of the following is NOT a benefit of proper business requirement analysis?

Overlooking stakeholder interests Signup and view all the answers

What are the two factors that determine stakeholder levels?

Power/influence and interest Signup and view all the answers

Which stakeholder group has low influence and low interest in the project?

Keep Informed Signup and view all the answers

Which group of stakeholders is characterized by having influence but minimal interest?

Involve Signup and view all the answers

What is the main objective when dealing with the 'Involve' group of stakeholders?

To understand their interests and gain their support Signup and view all the answers

Stakeholders with negative interests may be motivated by which of the following?

Emotional responses or fear of change Signup and view all the answers

Study Notes

Chapter 7: Requirements and Stakeholders

This chapter discusses how to manage stakeholders and collect business requirements.
It emphasizes the importance of human relations, treating everyone involved in the project as critical.
The bottom line for every business is people working with people, avoid alienating project stakeholders.

Project Initiation Phase

Define the project's scope, the prerequisites, and assumptions.
Identify and create a stakeholder list.
Outline the project completion criteria.

Define Business Problems

Identify existing business problems and potential opportunities for improvement.
Employ various collection techniques (individual and group interviews, brainstorming).
Use job observation, literature review, and system reviews to gain a deeper understanding of the subject matter.

Collecting Requirements

Understand the project scope from the project manager and sponsor, especially those areas out of scope.
Be prepared to offer alternative solutions when stakeholders are unable to make decisions.
Use various requirement gathering methods including interviews, brainstorming sessions, focus groups, job observation, surveying and requirements gathering workshops.

Co-creating a Big Picture

Ensure everyone in the workshop has a shared understanding of the project's vision, goals, and objectives.
Avoid missing requirements from the project, to avoid rework later.

Identify Stakeholders

A stakeholder is someone who can influence the project, is impacted by the work, or has something to gain or lose from it.
It is vital to understand their requirements and interests.
The entire project team should create the stakeholder list, as opposed to a single person's opinion.

The project sponsor can be one person or a group of people.
There are two main roles: the champion who benefits the most (the owner) and the one who allocates the budget.

Identify Target Stakeholders

Define the size of the stakeholder group and their geographic location.
Consider how their needs will be similar/different.

Categorize Stakeholders

Place each stakeholder into a group based on their power/influence and their level of interest (positive or negative) in the project.
Typical stakeholder groups are:
- Keep Informed: Low influence & low interest.
- Consult: High interest but low influence.
- Involve: High influence, but low interest.
- Main Player: High influence & high interest.

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Description

This quiz focuses on Chapter 7, which covers the management of stakeholders and the collection of business requirements. It highlights the significance of interpersonal relations in project success and addresses defining project scope and identifying business issues. Participants will explore various techniques for gathering requirements effectively.

Business Requirements and Stakeholders - Chapter 7

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