Podcast
Questions and Answers
Which organizational structure is most commonly used by businesses?
Which organizational structure is most commonly used by businesses?
- Network structure
- Matrix structure
- Functional structure (correct)
- Divisional structure
Processes typically operate independently within a functional organizational structure.
Processes typically operate independently within a functional organizational structure.
False (B)
What is the term for the effect where departments focus on their own objectives without considering the overall process goals?
What is the term for the effect where departments focus on their own objectives without considering the overall process goals?
Silo effect
Enterprise systems support ______ processes across different departments.
Enterprise systems support ______ processes across different departments.
Which of the following is NOT typically considered a key business process?
Which of the following is NOT typically considered a key business process?
A trigger is the final step in a generic business process.
A trigger is the final step in a generic business process.
Match the key business processes with their descriptions:
Match the key business processes with their descriptions:
Which department is typically responsible for creating a purchase requisition?
Which department is typically responsible for creating a purchase requisition?
The production process begins with the receipt of finished goods in the warehouse.
The production process begins with the receipt of finished goods in the warehouse.
In the fulfillment process, what action follows after a sales order is created?
In the fulfillment process, what action follows after a sales order is created?
In the asset management process, the final step before settlement is performing the ______.
In the asset management process, the final step before settlement is performing the ______.
Which department typically handles the settlement in both the asset management and customer service processes?
Which department typically handles the settlement in both the asset management and customer service processes?
Planning is typically the final stage in a project management process.
Planning is typically the final stage in a project management process.
What is the initial step or event that starts a generic business process?
What is the initial step or event that starts a generic business process?
GBI, or Global Bicycle, Incorporated, is a ______ company used for educational purposes.
GBI, or Global Bicycle, Incorporated, is a ______ company used for educational purposes.
Which of the following is a key result of investments in enterprise systems (ES)?
Which of the following is a key result of investments in enterprise systems (ES)?
Communication and coordination among functions are not necessary for effective process execution.
Communication and coordination among functions are not necessary for effective process execution.
According to the diagrams, what action immediately precedes 'Issue raw materials' in the Production process?
According to the diagrams, what action immediately precedes 'Issue raw materials' in the Production process?
In a procurement process, after receiving materials, the ______ department receives the invoice.
In a procurement process, after receiving materials, the ______ department receives the invoice.
Match the following organizational units of GBI with their primary function:
Match the following organizational units of GBI with their primary function:
Which of the following challenges is most directly addressed by using modern Enterprise Systems?
Which of the following challenges is most directly addressed by using modern Enterprise Systems?
Optimizing functional goals always ensures the optimization of overall process goals.
Optimizing functional goals always ensures the optimization of overall process goals.
In the context of inventory and warehouse management, which process directly precedes the activity of 'Prepare for storage?'
In the context of inventory and warehouse management, which process directly precedes the activity of 'Prepare for storage?'
In the context of inventory and warehouse management, the sequence of activities 'Locate materials,' 'Issue materials' occurs within the overarching ______ process.
In the context of inventory and warehouse management, the sequence of activities 'Locate materials,' 'Issue materials' occurs within the overarching ______ process.
Assuming GBI implements a strict segregation of duties, which of the following individuals should NOT perform both the 'Create Service Request' and 'Perform Service' tasks within the Customer Service Process?
Assuming GBI implements a strict segregation of duties, which of the following individuals should NOT perform both the 'Create Service Request' and 'Perform Service' tasks within the Customer Service Process?
Flashcards
Functional Organizational Structure
Functional Organizational Structure
A structure where the organization is divided into functions or departments.
Silo Effect
Silo Effect
A situation where departments focus on their own objectives without considering the overall process objectives.
Business Processes
Business Processes
Sequence of tasks or activities that produce desired outcomes.
Procurement
Procurement
The process of ordering and receiving goods or services.
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Fulfillment
Fulfillment
The process of filling a customer order.
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Production
Production
The process of creating a product or service.
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Create Purchase Requisition
Create Purchase Requisition
Creating a request to purchase something from a vendor.
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Issue Raw Materials
Issue Raw Materials
Issuing raw materials to production.
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Shipping
Shipping
Sending a delivered product to a customer.
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Warehouse Management
Warehouse Management
The process of tracking the storage of goods.
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Perform Maintenance
Perform Maintenance
Performing maintenance on machines.
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Create Service Offer
Create Service Offer
Creating service offer.
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Project Management Process
Project Management Process
Planning, Budgeting, Execution, Settlement.
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- Business Processes
Functional Organizational Structure
- A functional organizational structure is the most common type.
- It divides the organization into functions or departments.
- Each function performs specialized tasks or activities.
- Processes cut across functions.
The Functional Structure
- Includes commonly used business functions such as:
- Purchasing
- Production
- Warehouse
- Sales and Marketing
- Research and Development
- Finance and Accounting
- Human Resources
- Information Systems
Silo Effect
- Occurs when focusing on functional objectives without regard to process objectives.
- Happens when optimizing functional goals versus process goals.
- Process execution requires communication and coordination among functions.
Enterprise Systems
- Enterprise systems (ES) are needed to manage geographically dispersed processes.
- Enterprise systems support end-to-end processes.
- Investments in ES have provided increased profitability, productivity, and a competitive edge.
Business Processes
- A sequence of tasks or activities that produce desired outcomes.
- Key processes include:
- Procurement
- Fulfillment
- Production
- Processes are interrelated with other processes.
- Processes may have sub-processes.
A Generic Business Process
- A generic business process includes:
- Trigger
- Step 1
- Step 2
- Step 3
- Outcomes
Key Business Processes
- Includes:
- Material Planning
- Inventory and Warehouse Management
- Asset Management / Customer Service
- Procurement
- Production
- Fulfillment
- Lifecycle Data Management
- Human Capital Management
- Financial Accounting
- Management Accounting
- Program and Project Management
A Procurement Process
- Warehouse creates a purchase requisition.
- Purchasing creates and sends a purchase order.
- Warehouse receives materials.
- Accounting receives an invoice.
- Accounting sends the payment.
A Production Process
- Warehouse requests production.
- Production authorizes production.
- Warehouse issues raw materials.
- Production creates the product.
- Warehouse receives finished goods.
A Fulfillment Process
- Sales receives a customer purchase order.
- Sales creates a sales order.
- Warehouse prepares the shipment (pick and pack).
- Warehouse sends the shipment (ship).
- Accounting creates and sends the invoice.
- Accounting receives payment.
Inventory and Warehouse Management Process
- Contains a production, procurement and fulfillment process
- The production process includes:
- Production requests materials from the Warehouse
- Warehouse locates materials
- Warehouse issues materials
- Warehouse receives materials
- Warehouse prepares materials for storage
- Warehouse stores the materials
- The procurement process includes:
- Warehouse receives materials
- Warehouse prepares for storage
- Warehouse stores the materials
- The fulfillment process includes:
- Warehouse locates materials
- Warehouse prepares shipment
- Warehouse ships to customer
An Asset Management Process
- Production requests maintenance.
- Production authorizes maintenance.
- Production performs maintenance.
- Accounting handles settlement.
A Customer Service Process
- Sales creates a service request.
- Sales authorizes service.
- Production performs the service.
- Accounting handles settlement.
A Project Management Process
- Includes the following steps:
- Trigger
- Planning
- Budgeting
- Execution
- Settlement
- Outcomes
Global Bicycle, Incorporated (GBI)
- Global Bicycle Incorporated (GBI) is a fictional company.
- Additional background information can be found in the overview document on the SAP University Alliance Community.
- http://uac.sap.com
- GBI data is used to illustrate key concepts and processes.
- Hands-on exercises use GBI data.
GBI Organizational Structure
- GBI Global is the corporation
- Includes GBI US and GBI Germany
- GBI US includes the Miami and San Diego distribution centers.
- The corporation also includes the Dallas manufacturing plant.
- GBI Germany includes the Heidelberg manufacturing plant and the Hamburg distribution center.
Other Resources: SAP Service Marketplace
- Contains SAP enterprise support
- Provides SAP Support Portal, SAP Partner Portal and SAP Community Network links and info
- Found online at http://service.sap.com.
SAP Educational Services
- Consists of:
- Classroom training
- Self-study options
- E-Learning
- End user training
- SAP Academy
- Customer site training
SAP Help Portal
- Provides web-based documentation for all SAP Solutions.
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