Business Processes and Information Systems

A series of related activities that produce a specific service or product for customers.

Information systems automate and improve the efficiency of business processes by gathering, storing, and processing information.

Transaction processing systems (TPS) that handle routine transactions, like customer orders and payroll.

Management information systems (MIS) that help managers monitor business performance through reports and planning tools.

Decision support systems (DSS) that help top executives make strategic decisions using analysis and modeling.

Systems that integrate different business functions (finance, HR, supply chain) into one unified system.

Systems that enable real-time communication and coordination among employees, especially in global businesses.

Ensuring the organization has the necessary technology and support for daily operations.

A single screen displaying graphs and charts of key performance indicators (KPIs) to help manage a company.

Systems covering multiple business functions, managing processes across the whole company, including all levels of management.

Systems to coordinate customer interactions (sales, marketing, service) to optimize revenue and customer satisfaction.

A company's internal website accessible only by employees.

A company website for authorized vendors and suppliers (like coordinating suppliers to production).

Using digital technology and the internet to execute key business processes.

Buying and selling goods/services online.

Using social media platforms to engage, share, and innovate within & outside a company.

A collaborative work environment can significantly improve business performance by increasing productivity, fostering innovation, and enhancing employee engagement.

Digital tools like email, instant messaging, wikis, and virtual meeting systems facilitate collaboration by connecting employees, sharing information, and enabling group decision-making.

Successful collaboration requires a supportive company culture that encourages open communication, a decentralized structure that empowers teams, and technology that facilitates collaboration.

Wikis are valuable tools that allow employees to store, share, and access company knowledge, promoting knowledge sharing and collaboration.

Virtual worlds are online 3D environments where employees can interact, collaborate, and exchange ideas, fostering creativity and team building.

Cloud services like Google Drive and Microsoft OneDrive enable file sharing, collaborative editing, and secure storage, streamlining teamwork and document management.

Enterprise social networks like Salesforce Chatter and Microsoft Yammer facilitate internal communication and collaboration by connecting employees and fostering teamwork in a business context.

Collaboration technology enhances communication, knowledge sharing, and team work, ultimately leading to increased productivity, improved decision-making, and stronger business performance.

A tool that helps companies choose collaboration tools by considering both time (same-time or different-time interactions) and space (colocated or remote participants).

The Chief Information Officer is responsible for overseeing the use of information technology in the organization.

The Chief Security Officer protects the organization's information and systems from threats by training users and specialists.

The Chief Knowledge Officer is responsible for managing the organization's knowledge assets and ensuring their effective use.

The Chief Data Officer ensures that the right data is collected and used to meet the needs of the organization.

Management Information Systems (MIS) is a field of study focusing on the design, implementation, and management of information systems to support business needs.

MIS helps businesses use technology to improve decision-making, streamline operations, and achieve strategic goals.

MIS systems are primarily used by middle managers to gain insights and track performance.

Transaction Processing Systems (TPS) handle daily business transactions, like sales, payroll, or reservations.

MIS relies on data from TPS to generate reports and insights about business performance.

Decision-Support Systems (DSS) help managers make strategic decisions by analyzing data and simulating scenarios.

Collaboration and information sharing are key for companies to innovate and succeed.

Microsoft Yammer is a social networking platform used for internal communication and collaboration.

The foundation for a firm's information systems, including hardware, software, and networking.

Resources needed to leverage the value of a primary investment.

A service provided by the internet, allowing access to multimedia content through web browsers.

Software that governs data storage and organization.

Physical devices and software connecting different hardware components and enabling data transfer.

Detailed instructions that control and coordinate computer hardware.

A company where most interactions with customers, suppliers, and employees are managed digitally, using online networks.

Focuses on the technical aspects of information systems, like computer science and operations research, using formal models and capabilities.

Studies how people interact with information systems, using disciplines like psychology and sociology, to understand the design, implementation, and impact on the organization.

Considers both technical and social aspects of systems, finding solutions that are a good fit for both technology and human needs.

Online systems that connect different parts of a business or even different companies, facilitating collaboration and information flow.

How a company does its business processes can be a key factor in its success, as better processes can lead to faster results and lower costs.

Goals that a company sets to achieve its overall mission, including operational excellence, new products and services, customer intimacy, improved decision making, competitive advantage, and survival.

All the hardware and software a company uses to accomplish its business objectives.

A system that collects, stores, and distributes information within an organization to support decision-making and various functions.

Data is raw, unprocessed facts, while information is data that has been organized and made meaningful for human understanding and use.

The three core activities of an information system: Input collects raw data, processing transforms it into meaningful information, and output delivers this information to users.

A pyramid structure in a business where authority and responsibility are organized into levels, with senior management at the top, middle management in the middle, and operational management at the bottom.

Knowledge workers contribute expertise and innovation, while data workers support operational tasks like scheduling and communication.

Senior management sets long-term goals, middle management executes plans, and operational management handles day-to-day activities.

The internet's influence on businesses to operate on a global scale, lowering costs related to production, purchasing, and selling goods worldwide.

A critical component of modern business that collects, stores, and disseminates information to support various organizational functions, decision-making, and communication.

Transforming raw data into useful information through three core actions: input (gathering), processing (organizing), and output (presenting).

A combination of management, organization, and technology elements that solve a problem or challenge faced by a company.

Involves strategic decisions regarding information systems, such as leadership, strategy, and management behavior.

Includes the hardware, software, data management, and networking technologies used to support the information system, including the internet.