Management Information Systems PDF

Nejra Karabegović 77553 Nejra Hožbo 77556 Management Information Systems ============================== Chapter 2-Global E-Business and Collaboration --------------------------------------------- Learning objectives: -------------------- **1. What are business processes? How are they related to...

Nejra Karabegović 77553 Nejra Hožbo 77556 Management Information Systems ============================== Chapter 2-Global E-Business and Collaboration --------------------------------------------- Learning objectives: -------------------- **1. What are business processes? How are they related to information systems?** Business processes are defined as a set of related tasks or activities that produce a specific service or product for customers. Relation to Information Systems: Information systems support business processes by automating and improving the efficiency of tasks. Specifically, they help in gathering, storing, and processing information related to the business activities. **2. How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?** Operational level: Transaction processing systems (TPS) handle routine transactions, such as customer orders and payroll. Middle management level: Management information systems (MIS) helps managers monitor business performance, with reports and tools for planning. Strategic level: Decision support systems (DSS) help top executives make strategic decisions using analysis and modeling tools. Systems linking the enterprise: Enterprise systems (ERP) help integrate different functions of the business (like finance, HR, supply chain) into a unified system, improving decision-making, reducing redundancies, and enhancing performance across the entire organization. **3. Why are systems for collaboration and social business so important, and what technologies do they use?** These systems are essential for enabling real-time communication and coordination among employees, especially in global or multi-site businesses. They support knowledge sharing, improving teamwork, creativity, and innovation across the organization. Social systems foster informal collaboration and help employees stay connected across different levels and departments. Collaboration technologies include tools like videoconferencing, shared workspaces, email, and instant messaging. Social business technologies involve enterprise social networks (like Microsoft Teams, Slack) and tools for social media integration. **4. What is the role of the information systems function in a business?** The Information Systems function is responsible for ensuring that the organization has the necessary technology and support to carry out its daily operations efficiently. This includes hardware, software, networking, and security measures. It also focuses on ensuring alignment between technology investments and business goals. **5. How will MIS help my career?** MIS helps your career by providing knowledge in designing, managing, and implementing information systems that align with business strategies. Skills learned in MIS, such as data analysis, system design, and business process improvement, are highly valuable in industries where technology is integral to operations. Companies seek professionals who understand both business and technology, making MIS graduates highly desirable in the job market. Questions: ---------- 1. **What are essential elements for the company\'s innovation and business success?** Collaboration and sharing information are essential elements 2. **What is Microsoft Yammer?** Microsoft Yammer is an enterprise social networking platform for internal business uses, but it can also create external networks linking to suppliers, customers and others outside the organization. It actively engaged employees and enabled them to obtain more knowledge from colleagues and managers. 3. **Explain what is Transaction Processing System (TPS) and what is the purpose of it?** Transaction processing system is a computerized system that performs and records daily routine transactions necessary to conduct business, such as sales entry, hotel reservations, payroll, employee record keeping and shipping. The main purpose of TPS is to answer routine questions and to track the flow of transactions through the organization. 4. **Which layer of management is most likely to use Management Information Systems (MIS)?** Management information systems serve middle management, providing middle managers with reports on the organization\'s current performance. 5. **What is the connection between MIS and TPS?** Management information systems (MIS) summarizes and reports on the company\'s basic operations using data supplied by transaction processing systems (TPS). 6. **What are Decision-support systems (DSS)?** Decision-support systems focus on unique problems that are rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance. They use internal information from TPS and MIS. 7. **How does a digital dashboard work?** Digital dashboard delivers accurate information for decision making, by displaying on a single screen graphs and charts of key performance indicators for managing a company. 8. **Explain what is the main focus of enterprise applications?** Enterprise applications are systems that include functional areas, focus on executing business processes across the firm and include all levels of management. They help businesses become more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources and customer service. 9. **State 4 types of enterprise applications:** enterprise systems, supply chain management systems, customer relationship management systems and knowledge management systems. 10. **What is the purpose of customer service representatives?** Customer service representatives track the progress of the order through every step to inform customers about the status of their orders. 11. **Why is customer relationship management system important?** Because Customer relationship management systems provide information to coordinate all of the business processes that deal with customers in sales, marketing and service to optimize revenue and customer satisfaction. CRM help firms to manage the relationships with their customers. 12. **Difference between Intranet and Extranet?** Intranet is internal company website that is accessible only by employees, while extranet is a company website that is accessible to authorized vendors and suppliers, often used to coordinate the movement of suppliers to the firm\'s production. 13. **What is e-business?** E-business is the use of digital technology and the Internet to execute major business processes in the enterprise. 14. **What is e-commerce?** E-commerce is a part of e-business that deals with buying and selling of goods and services over the Internet. 15. **Why is embracing social business important for companies?** Social business includes the use of social networking platforms and internal corporate social tools-to engage their employees, customers and suppliers. The goal of social business is to deepen interactions with groups inside and outside of the firm in order to improve information sharing, innovation and decision making. 16. **How does a collaborative work culture improve business performance?** Focus on collaboration is central to how digitally advanced companies create business value and establish competitive advantage. Additionally, collaboration can raise the productivity of interaction workers by 20 to 25 percent. 17. **How does technology make collaboration easier in modern businesses?** A collaborative, team-oriented culture won't produce benefits without information systems in place to enable collaboration, group decision making, and social business. Technologies such as email and instant messaging, wikis, virtual meeting systems, virtual worlds, cloud-based file-sharing services, and others enable this collaborative environment. 18. **What are the main things needed for successful collaboration in a company?** Requirements for collaboration include an appropriate organizational structure and culture and appropriate collaboration technology. These are summarized as open culture, decentralized structure, and breadth of collaboration. 19. **How do tools like instant messaging, wikis, virtual worlds, and social business platforms help with communication, knowledge sharing, and teamwork?** Instant messaging and email allow users to engage in real-time conversations with multiple participants simultaneously while wikis are very useful tools for storing and sharing corporate knowledge. Virtual worlds are online 3D environments populated by 'residents'\...who interact and exchange ideas. 20. **What are the benefits of using cloud services like Google Drive and Microsoft OneDrive for collaboration?** Google Drive is a file storage and synchronization service for cloud storage, file sharing, and collaborative editing. It allows users to upload files to secure online storage sites from which the files can be shared with others. Microsoft OneDrive and Dropbox feature both free and paid services, depending on the amount of storage space and administration required. 21. **How do enterprise social networks, like Salesforce Chatter and Microsoft Yammer, support teamwork within companies?** Enterprise social networking tools create business value by connecting the members of an organization through profiles, updates, and notifications similar to Facebook features but tailored to internal corporate uses. 22. **How does the time/space collaboration tool matrix help companies pick the right tools for collaboration?** The time/space matrix focuses on two dimensions of the collaboration problem: time and space. It helps companies choose tools based on whether they support "same time" or "different time" interactions and whether these are "remote or colocated." 23. **What do roles like the CIO, CSO, CKO, and CDO do to manage technology, security, knowledge, and data in a company?** The CIO is a senior manager who oversees the use of information technology in the firm. The CSO is responsible for educating and training users and information systems specialists about security. The CKO is responsible for the firm's knowledge management program. The CDO ensures that the firm is collecting the appropriate data to serve its needs. 24. **Why is IT governance important for setting policies, organizing functions, and ensuring accountability in IT management?** IT governance includes the strategy and policies for using information technology within an organization. It specifies the decision rights and framework for accountability to ensure that the use of information technology supports the organization's strategies and objectives.