Business Process Re-Engineering (BPR)
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Questions and Answers

What is the primary objective of Business Process Reengineering?

  • To increase the production costs
  • To maintain the current business processes
  • To improve the quality of products
  • To eliminate redundancies or futile layers in the whole process (correct)
  • What is Business Process Reengineering also known as?

  • Business Process Redesign, Business Transformation, or Business Process Change Management (correct)
  • Business Process Enhancement
  • Business Process Modification
  • Business Process Improvement
  • What is required for adopting BPR as a change management tool?

  • Change in business strategy
  • Introspection about the fundamentals of the company (correct)
  • External consultancy
  • Increase in production costs
  • What is the focus of Reengineering according to Hammer and Champy?

    <p>Business reinvention</p> Signup and view all the answers

    What is the expected outcome of Business Process Reengineering?

    <p>Radical improvements in contemporary measures of performance</p> Signup and view all the answers

    What is the scope of Business Process Reengineering?

    <p>Extensive changes in business operations</p> Signup and view all the answers

    What was the primary focus of Business Process Reengineering (BPR)?

    <p>Triggering fundamental changes in business processes</p> Signup and view all the answers

    Which company re-engineered its new product process through BPR?

    <p>Hallmark</p> Signup and view all the answers

    What was the result of Kodak's BPR implementation in its black-and-white film manufacturing process?

    <p>A 50% decrease in response time</p> Signup and view all the answers

    What is a long-term benefit of BPR?

    <p>Cost savings</p> Signup and view all the answers

    What facilitated the popularity of BPR?

    <p>The advent of enterprise resource planning (ERP)</p> Signup and view all the answers

    What is one of the objectives of BPR for employees?

    <p>Providing more meaningful work</p> Signup and view all the answers

    What is the primary goal of Business Process Reengineering?

    <p>To ensure quantum leaps in performance</p> Signup and view all the answers

    What was the title of the article that popularized Business Process Reengineering in the business world?

    <p>Reengineering Work: Don't Automate, Obliterate</p> Signup and view all the answers

    According to Hammer and Champy, what is a business process?

    <p>A collection of activities that takes one or more kinds of input and creates an output of value to the customer</p> Signup and view all the answers

    What is the underlying principle of Business Process Reengineering?

    <p>To demolish components of work that do not make any value addition and automate them if possible</p> Signup and view all the answers

    Who is the author of the article that popularized Business Process Reengineering in the business world?

    <p>Michael Hammer</p> Signup and view all the answers

    What is the primary focus of Business Process Reengineering?

    <p>Re-creating processes to create value for the customer</p> Signup and view all the answers

    Study Notes

    Business Process Re-engineering (BPR)

    • Also known as Business Process Redesign, Business Transformation, or Business Process Change Management
    • An endeavour to fabricate the operations of the business on an extensive scale and recreate a core business process to improve product output, quality, or reduce costs

    Objectives of Business Process Re-engineering

    • Eliminate redundancies or futile layers in the whole process
    • Eliminate enterprise costs
    • Boost effectiveness and produce higher quality products for end customers
    • Improve efficiency in production processes
    • Cost saving in the long run
    • Providing more meaningful work to employees

    Definition of BPR

    • "Business Process Re-Engineering (BPR) is the fundamental rethinking and radical redesign of business processes aimed at achieving radical improvements in essential contemporary measures of performance, such as cost, quality, service and speed." - Hammer and Champy (1993)

    Key Characteristics of BPR

    • A revolutionary, fast-track, and drastic change process
    • Triggers fundamental changes in business processes, job design, organizational structures, or management systems

    Success Stories of BPR

    • Hallmark re-engineered its new product process
    • Kodak re-engineered its black-and-white film manufacturing process, cutting response time by 50%

    Evolution of BPR

    • Popularized with the advent of Enterprise Resource Planning (ERP) enabling electronic communications across company business processes
    • Originated from an article "Reengineering Work: Don't Automate, Obliterate" by Michael Hammer in Harvard Business Review (July-August 1990)

    Business Process

    • A collection of activities that takes one or more kinds of input and creates an output that is of value to the customer
    • Involves discarding Adam Smith's notion of division of labor and specialization, instead focusing on re-creating processes

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    Description

    Learn about Business Process Re-Engineering, also known as Business Process Redesign, Business Transformation, or Business Process Change Management, and its goal of improving product output, quality, or reducing costs. Adopt BPR as a change management strategy and enhance your business operations.

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