Business Process Re-Engineering (BPR)
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Questions and Answers

What is the primary objective of Business Process Reengineering?

  • To increase the production costs
  • To maintain the current business processes
  • To improve the quality of products
  • To eliminate redundancies or futile layers in the whole process (correct)

What is Business Process Reengineering also known as?

  • Business Process Redesign, Business Transformation, or Business Process Change Management (correct)
  • Business Process Enhancement
  • Business Process Modification
  • Business Process Improvement

What is required for adopting BPR as a change management tool?

  • Change in business strategy
  • Introspection about the fundamentals of the company (correct)
  • External consultancy
  • Increase in production costs

What is the focus of Reengineering according to Hammer and Champy?

<p>Business reinvention (C)</p> Signup and view all the answers

What is the expected outcome of Business Process Reengineering?

<p>Radical improvements in contemporary measures of performance (C)</p> Signup and view all the answers

What is the scope of Business Process Reengineering?

<p>Extensive changes in business operations (D)</p> Signup and view all the answers

What was the primary focus of Business Process Reengineering (BPR)?

<p>Triggering fundamental changes in business processes (A)</p> Signup and view all the answers

Which company re-engineered its new product process through BPR?

<p>Hallmark (D)</p> Signup and view all the answers

What was the result of Kodak's BPR implementation in its black-and-white film manufacturing process?

<p>A 50% decrease in response time (B)</p> Signup and view all the answers

What is a long-term benefit of BPR?

<p>Cost savings (C)</p> Signup and view all the answers

What facilitated the popularity of BPR?

<p>The advent of enterprise resource planning (ERP) (C)</p> Signup and view all the answers

What is one of the objectives of BPR for employees?

<p>Providing more meaningful work (B)</p> Signup and view all the answers

What is the primary goal of Business Process Reengineering?

<p>To ensure quantum leaps in performance (B)</p> Signup and view all the answers

What was the title of the article that popularized Business Process Reengineering in the business world?

<p>Reengineering Work: Don't Automate, Obliterate (C)</p> Signup and view all the answers

According to Hammer and Champy, what is a business process?

<p>A collection of activities that takes one or more kinds of input and creates an output of value to the customer (B)</p> Signup and view all the answers

What is the underlying principle of Business Process Reengineering?

<p>To demolish components of work that do not make any value addition and automate them if possible (C)</p> Signup and view all the answers

Who is the author of the article that popularized Business Process Reengineering in the business world?

<p>Michael Hammer (B)</p> Signup and view all the answers

What is the primary focus of Business Process Reengineering?

<p>Re-creating processes to create value for the customer (A)</p> Signup and view all the answers

Flashcards

Business Process Reengineering (BPR)

A method for drastically improving business processes by eliminating unnecessary steps, simplifying tasks, and leveraging technology.

What is the primary objective of Business Process Reengineering?

The primary objective of BPR is to streamline and enhance business processes by removing redundancies and non-value-adding steps.

What is Business Process Reengineering also known as?

Business Process Reengineering is also known as Business Process Redesign, Business Transformation, or Business Process Change Management.

What is required for adopting BPR as a change management tool?

BPR requires companies to deeply reflect on their core operations, mission, and values, and identify areas for improvement.

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What is the focus of Reengineering according to Hammer and Champy?

Hammer and Champy's view focuses on a complete overhaul of business operations, not just incremental changes.

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What is the expected outcome of Business Process Reengineering?

The goal of BPR is to achieve significant improvements in key business metrics like efficiency, productivity, and customer satisfaction.

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What is the scope of Business Process Reengineering?

BPR involves extensive changes across all aspects of a business, from how work is done to company culture.

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What was the primary focus of Business Process Reengineering (BPR)?

The core aim of BPR was to fundamentally change how businesses operate, not just automate existing processes.

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Which company re-engineered its new product process through BPR?

Hallmark used BPR methods to revamp their new product development process, making it more efficient and responsive.

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What was the result of Kodak's BPR implementation in its black-and-white film manufacturing process?

Kodak's BPR implementation in its black-and-white film manufacturing process resulted in a significant reduction in response time.

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What is a long-term benefit of BPR?

One of the long-term benefits of BPR is the potential for significant cost reductions through streamlined processes and reduced waste.

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What facilitated the popularity of BPR?

The emergence of enterprise resource planning (ERP) systems provided a technological platform that facilitated the widespread adoption of BPR.

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What is one of the objectives of BPR for employees?

BPR aims to provide employees with more meaningful and challenging work by eliminating redundant tasks and giving them more responsibility.

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What is the primary goal of Business Process Reengineering?

The primary goal of BPR is to achieve dramatic improvements in performance, not just incremental gains.

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What was the title of the article that popularized Business Process Reengineering in the business world?

The article “Reengineering Work: Don't Automate, Obliterate” by Michael Hammer popularized the concept of BPR in the business world.

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According to Hammer and Champy, what is a business process?

A business process is a series of connected activities that take inputs and transform them into something valuable for customers.

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What is the underlying principle of Business Process Reengineering?

The core principle of BPR is to eliminate or automate activities that do not add value to the customer, focusing on creating a streamlined, efficient process.

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Who is the author of the article that popularized Business Process Reengineering in the business world?

Michael Hammer is the author of the article that popularized Business Process Reengineering in the business world, “Reengineering Work: Don't Automate, Obliterate”.

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What is the primary focus of Business Process Reengineering?

BPR focuses on re-designing business processes with the primary goal of creating greater value for the customer.

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Study Notes

Business Process Re-engineering (BPR)

  • Also known as Business Process Redesign, Business Transformation, or Business Process Change Management
  • An endeavour to fabricate the operations of the business on an extensive scale and recreate a core business process to improve product output, quality, or reduce costs

Objectives of Business Process Re-engineering

  • Eliminate redundancies or futile layers in the whole process
  • Eliminate enterprise costs
  • Boost effectiveness and produce higher quality products for end customers
  • Improve efficiency in production processes
  • Cost saving in the long run
  • Providing more meaningful work to employees

Definition of BPR

  • "Business Process Re-Engineering (BPR) is the fundamental rethinking and radical redesign of business processes aimed at achieving radical improvements in essential contemporary measures of performance, such as cost, quality, service and speed." - Hammer and Champy (1993)

Key Characteristics of BPR

  • A revolutionary, fast-track, and drastic change process
  • Triggers fundamental changes in business processes, job design, organizational structures, or management systems

Success Stories of BPR

  • Hallmark re-engineered its new product process
  • Kodak re-engineered its black-and-white film manufacturing process, cutting response time by 50%

Evolution of BPR

  • Popularized with the advent of Enterprise Resource Planning (ERP) enabling electronic communications across company business processes
  • Originated from an article "Reengineering Work: Don't Automate, Obliterate" by Michael Hammer in Harvard Business Review (July-August 1990)

Business Process

  • A collection of activities that takes one or more kinds of input and creates an output that is of value to the customer
  • Involves discarding Adam Smith's notion of division of labor and specialization, instead focusing on re-creating processes

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Learn about Business Process Re-Engineering, also known as Business Process Redesign, Business Transformation, or Business Process Change Management, and its goal of improving product output, quality, or reducing costs. Adopt BPR as a change management strategy and enhance your business operations.

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