18 Questions
What is the primary objective of Business Process Reengineering?
To eliminate redundancies or futile layers in the whole process
What is Business Process Reengineering also known as?
Business Process Redesign, Business Transformation, or Business Process Change Management
What is required for adopting BPR as a change management tool?
Introspection about the fundamentals of the company
What is the focus of Reengineering according to Hammer and Champy?
Business reinvention
What is the expected outcome of Business Process Reengineering?
Radical improvements in contemporary measures of performance
What is the scope of Business Process Reengineering?
Extensive changes in business operations
What was the primary focus of Business Process Reengineering (BPR)?
Triggering fundamental changes in business processes
Which company re-engineered its new product process through BPR?
Hallmark
What was the result of Kodak's BPR implementation in its black-and-white film manufacturing process?
A 50% decrease in response time
What is a long-term benefit of BPR?
Cost savings
What facilitated the popularity of BPR?
The advent of enterprise resource planning (ERP)
What is one of the objectives of BPR for employees?
Providing more meaningful work
What is the primary goal of Business Process Reengineering?
To ensure quantum leaps in performance
What was the title of the article that popularized Business Process Reengineering in the business world?
Reengineering Work: Don't Automate, Obliterate
According to Hammer and Champy, what is a business process?
A collection of activities that takes one or more kinds of input and creates an output of value to the customer
What is the underlying principle of Business Process Reengineering?
To demolish components of work that do not make any value addition and automate them if possible
Who is the author of the article that popularized Business Process Reengineering in the business world?
Michael Hammer
What is the primary focus of Business Process Reengineering?
Re-creating processes to create value for the customer
Study Notes
Business Process Re-engineering (BPR)
- Also known as Business Process Redesign, Business Transformation, or Business Process Change Management
- An endeavour to fabricate the operations of the business on an extensive scale and recreate a core business process to improve product output, quality, or reduce costs
Objectives of Business Process Re-engineering
- Eliminate redundancies or futile layers in the whole process
- Eliminate enterprise costs
- Boost effectiveness and produce higher quality products for end customers
- Improve efficiency in production processes
- Cost saving in the long run
- Providing more meaningful work to employees
Definition of BPR
- "Business Process Re-Engineering (BPR) is the fundamental rethinking and radical redesign of business processes aimed at achieving radical improvements in essential contemporary measures of performance, such as cost, quality, service and speed." - Hammer and Champy (1993)
Key Characteristics of BPR
- A revolutionary, fast-track, and drastic change process
- Triggers fundamental changes in business processes, job design, organizational structures, or management systems
Success Stories of BPR
- Hallmark re-engineered its new product process
- Kodak re-engineered its black-and-white film manufacturing process, cutting response time by 50%
Evolution of BPR
- Popularized with the advent of Enterprise Resource Planning (ERP) enabling electronic communications across company business processes
- Originated from an article "Reengineering Work: Don't Automate, Obliterate" by Michael Hammer in Harvard Business Review (July-August 1990)
Business Process
- A collection of activities that takes one or more kinds of input and creates an output that is of value to the customer
- Involves discarding Adam Smith's notion of division of labor and specialization, instead focusing on re-creating processes
Learn about Business Process Re-Engineering, also known as Business Process Redesign, Business Transformation, or Business Process Change Management, and its goal of improving product output, quality, or reducing costs. Adopt BPR as a change management strategy and enhance your business operations.
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