Questions and Answers
What is the definition of a development process?
A process that seeks to improve the performance of primary and support processes
What characterizes a support process?
Performs necessary, albeit not value-added activities
What is the primary focus of a development process?
Improving the performance of primary and support processes
What distinguishes a primary process from a support process?
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What best describes a support process?
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Study Notes
Business Processes
- A business process is a set of logically related tasks or activities performed to achieve a defined business outcome.
- Primary process: a process that addresses the main value-added activities of an organization.
Chapter Objectives
- Explain the business process perspective and how it differs from a traditional, functional perspective.
- Create process maps and use them to understand and diagnose a process.
- Calculate and interpret common measures of process performance.
- Discuss the importance of benchmarking and distinguish between competitive benchmarking and process benchmarking.
- Describe the Six Sigma methodology, including the D M A I C process.
- Use and interpret common continuous improvement tools.
- Explain the Supply Chain Operations Reference (S C O R) model and its importance to businesses.
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