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Business Process Perspective Quiz

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Questions and Answers

What is the definition of a development process?

A process that seeks to improve the performance of primary and support processes (correct)

A process that provides essential support to primary processes

A process that performs necessary, albeit not value-added activities

A process that focuses on the main value-added activities of the organization

What characterizes a support process?

Seeks to improve the performance of primary and support processes

Performs necessary, albeit not value-added activities (correct)

Provides essential support to primary processes

Focuses on the main value-added activities of the organization

What is the primary focus of a development process?

Performing necessary, albeit not value-added activities

Providing essential support to primary processes

Improving the performance of primary and support processes (correct)

Enhancing the main value-added activities of the organization

What distinguishes a primary process from a support process?

<p>Focuses on the main value-added activities of the organization</p> Signup and view all the answers

What best describes a support process?

<p>Performs necessary, albeit not value-added activities</p> Signup and view all the answers

Study Notes

Business Processes

A business process is a set of logically related tasks or activities performed to achieve a defined business outcome.
Primary process: a process that addresses the main value-added activities of an organization.

Chapter Objectives

Explain the business process perspective and how it differs from a traditional, functional perspective.
Create process maps and use them to understand and diagnose a process.
Calculate and interpret common measures of process performance.
Discuss the importance of benchmarking and distinguish between competitive benchmarking and process benchmarking.
Describe the Six Sigma methodology, including the D M A I C process.
Use and interpret common continuous improvement tools.
Explain the Supply Chain Operations Reference (S C O R) model and its importance to businesses.

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Description

Test your knowledge on business process perspective and mapping with this quiz based on the content from Introduction to Operations and Supply Chain Management Fifth Edition Chapter 3.