Business Process Outsourcing

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Questions and Answers

What is the primary purpose of a Captive Market in BPO setup?

To run core business activities at cheaper costs (correct)

To handle one-off projects

To manage business activities with irregular frequencies

To provide dedicated development center

Which of the following is a trend in the BPO industry?

Better information security (correct)

Decreased use of cloud-based software

Decreased demand for social media outsourcing

Increased use of offshore outsourcing

What is the expected outcome of the BPO industry in the Philippines?

It will decline in the coming years

It will overtake OFW remittances (correct)

It will remain stagnant

It will be replaced by artificial intelligence

What is the purpose of a Dedicated Development Center in BPO setup?

To provide dedicated development center for business cases with hanging requirements Signup and view all the answers

What is the main issue concerning the BPO industry in the Philippines related to health?

The health issues of employees Signup and view all the answers

What is the purpose of URL blocking using proxy?

To block access to websites based on the words found in URLs Signup and view all the answers

What is a fundamental human right that is essential for the development and fulfillment of every person?

Freedom of expression Signup and view all the answers

What is the purpose of free debate on new legislation?

To ensure public support and increase respect for the law Signup and view all the answers

Why may public authorities restrict the right to freedom of expression?

To protect national security, territorial integrity, or public safety Signup and view all the answers

What is the result of free speech and media in a society?

The government addresses public concerns Signup and view all the answers

What is the purpose of media scrutiny in a society?

To reveal political strengths and expose corruption Signup and view all the answers

What is a circumstance in which an authority may be allowed to restrict freedom of expression?

If someone expresses views that encourage racial or religious hatred Signup and view all the answers

What is the main purpose of filtering in the context of undesirable content?

To match specific character strings and screen out unwanted content Signup and view all the answers

What type of filter is responsible for filtering out inappropriate links from search results?

Search-engine filter Signup and view all the answers

What is the minimum age requirement for a movie rated R-13?

13 years old Signup and view all the answers

What is the purpose of the Movie and Television Review and Classification Board (MTRCB)?

To classify and review tv programs, movies, and home videos Signup and view all the answers

What is child pornography considered a form of?

Child sexual exploitation Signup and view all the answers

What is the main issue with content filtering?

Legitimate content may be blocked Signup and view all the answers

What is referred to as engagement in sexual activity without meeting each other?

Virtual Prostitution Signup and view all the answers

Which type of cybersex user might use cybersex to enhance their sexual experiences?

Appropriate User Signup and view all the answers

What is a characteristic of the Discovery Group of cybersex users?

They use the internet to explore sexuality that normal life hasn’t offered them Signup and view all the answers

Which type of cybersex user may use dating sites to meet multiple partners in a manipulative or dishonest way?

Discovery Group Signup and view all the answers

What is a consequence of the Predisposed Group's cybersex use?

Work life and real relationships may suffer Signup and view all the answers

What is the term for the most extreme end of the continuum of sexual problems?

Lifelong Sexually Compulsive Group Signup and view all the answers

What is the primary method used in 'phishing' to obtain personal information?

Using email to trick people Signup and view all the answers

Which type of invasion of privacy involves collecting information under false pretenses?

Deception Signup and view all the answers

What is the purpose of employers monitoring workplace activities?

To mitigate risks like theft, data breaches, and inappropriate behavior Signup and view all the answers

What is the term for stealing credit card bills and junk mail directly from a victim's mailbox?

Mail Theft Signup and view all the answers

What is the consequence of an invasion of privacy?

Legal responsibility Signup and view all the answers

What is the term for obtaining personal information by watching someone fill out forms, enter passcodes, or provide credit card numbers?

Shoulder Surfing Signup and view all the answers

Study Notes

BPO Industry

8 subsectors:
- Knowledge Process Outsourcing and Back Offices
- Animation
- Call Centers
- Software Development
- Game Development
- Engineering Design
- Medical Transcription
BPO Setups:
- Captive Markets (preferred for core or crucial business activities)
- Offshoring/Third Party Outsourcing (for business activities with irregular frequencies or one-off projects)
- Project Based Outsourcing (used for business activities with irregular frequencies or one-off projects)
- Dedicated Development Center (used in business cases when there are hanging requirements)

Trends and Issues in the Industry

Better Information security
Strategic balanced-shore outsourcing
Social and Professional Issues in IT:
- Health Issues
- Political Issues (revision and approval of RA 7916)
- Economic Issues (BPO industry is expected to overtake OFW remittances)
- DNS tampering and URL blocking using proxy

Freedom of Expression

Key blockings: blocks access to websites based on the words found in URLs or blocks searches involving blacklisted terms
Search Results Removals: companies that provide Internet search services cooperate with governments to omit illegal or undesirable websites from search results
Fundamental human right
Limited by censorship, restrictive press legislation, and harassment of journalists, bloggers, and others who voice their opinions

Individual Level: freedom of expression is the key to the development and fulfillment of every person
National Level: freedom of expression is necessary for good government, economic, and social progress
Public authorities may restrict this right to:
- Protect national security, territorial integrity, or public safety
- Prevent disorder or crime
- Protect health or morals
- Protect the rights and reputations of other people
- Prevent the disclosure of information received in confidence
- Maintain the authority and impartiality of judges

Using Digital Technologies for Freedom of Expression

Virtual Prostitution: engagement in sexual activity without meeting each other
Cybersex: sexual acts that are derived from surfing media sites that would titillate the sexual mind to satisfy the erotic needs
Types of Cybersex Users:
- Recreational Users
- Inappropriate Users
- Problematic Users (Discovery Group, Predisposed Group, and Lifelong Sexually Compulsive Group)

Filtering

Types of Filtering:
- Browser Based Filters
- Email Filters
- Search-Engine Filters
Problems with Filtering: legitimate content, like sex education or medical information, may be blocked if it resembles pornographic material

Television and Films

Movie and Television Review and Classification Board (MTRCB) - responsible for classification and review of TV programs, movies, and home videos
Films Description:
- G (General Patronage) – All ages
- PG (Parental Guidance) – Below 13 years old must be accompanied by a parent or a supervising adult
- R-13 – 13 years old and above
- R-16 – 16 years old and above
- R-18 – 18 years old and above
- X – Not suitable for public execution

Child Pornography and Technology

Form of child sexual exploitation
Law prohibits the production, distribution, importation, reception, or possession of any image of child pornography
Child pornography purveyors use encryption and anonymous networks on the Dark Web to hide illicit images

Identity Theft and Monitoring

Mail Theft: stealing credit card bills and junk mail directly from a victim's mailbox or from public mailboxes on the street
Dumpster Driving: retrieving personal paperwork and discarded mail from trash dumpsters
Shoulder Surfing: obtaining personal information by watching someone fill out forms, enter passcodes, or provide credit card numbers
Phishing: using email to trick people into giving personal information
Monitoring: employers monitor workplace activities to mitigate risks like theft, data breaches, and inappropriate behavior

Invasion of Privacy

A circumstance where an individual or organization knowingly intrudes upon a person
Occurs when the person has a reasonable expectation of privacy, such as in a bathroom or locker room
Types of Invasion of Privacy:
- Deception
- Violation of Confidentiality
- Intrusion & Misappropriation

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Description

This quiz covers different types of business process outsourcing, including knowledge process outsourcing, call centers, software development, and more. Test your knowledge of outsourcing subsectors and their applications.