Podcast
Questions and Answers
is the long-term approach to designing, managing, and improving business process to achieve efficiency, profitability, and customer satisfaction.
is the long-term approach to designing, managing, and improving business process to achieve efficiency, profitability, and customer satisfaction.
Operation strategy
-it refers to a company's ability to offer superior value to customers compared to its competitors.
-it refers to a company's ability to offer superior value to customers compared to its competitors.
competitive advantage
-to develop an effective operations strategy, businesses must align services with customer expectations.
-to develop an effective operations strategy, businesses must align services with customer expectations.
customer requirements
Local vs. International tourist
Local vs. International tourist
Business travelers or Leisure travelers
Business travelers or Leisure travelers
digital bookings, mobile check-ins, and contactless payments enhance convenience.
digital bookings, mobile check-ins, and contactless payments enhance convenience.
evaluate real customer experiences anonymously.
evaluate real customer experiences anonymously.
upskill service staff in hospitality etiquette.
upskill service staff in hospitality etiquette.
track customer behavior and predict trends.
track customer behavior and predict trends.
Flashcards
Operation strategy
Operation strategy
Long-term approach to designing, managing, and improving business processes for efficiency, profitability, and customer satisfaction.
Competitive advantage
Competitive advantage
A company's ability to offer superior value to customers compared to its competitors.
Customer Requirements
Customer Requirements
To develop an effective operations strategy, businesses must align services with customer expectations.
Demographics
Demographics
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Purpose of visit
Purpose of visit
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Technology adoption
Technology adoption
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Conduct mystery guest audits
Conduct mystery guest audits
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invest in employee training
invest in employee training
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Utilize AI and data analytics
Utilize AI and data analytics
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