Business Process Management

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Questions and Answers

What is the primary goal of business processes in terms of products and services?

To meet the customers' needs (correct)

To increase revenue

To increase market share

To reduce costs

What is a best practice for business processes?

To outsource all management processes

To eliminate all support processes

To align each process to the business strategy (correct)

To only focus on core business processes

What is a key aspect of customer care in business processes?

Increasing revenue

Meeting customer needs (correct)

Reducing costs

Improving market share

What type of resource is required for a vehicle manufacturer?

Physical resources Signup and view all the answers

What is an example of an intellectual resource?

Brand Signup and view all the answers

What is the main reason why human resources are essential for a business?

Every business needs human resources Signup and view all the answers

What is a key benefit of having the right balance of resources?

Ability to generate revenue and meet strategic goals Signup and view all the answers

What is a characteristic of intellectual resources?

They take time to create and develop Signup and view all the answers

What type of organogram breaks down into department and functions?

Functional organogram Signup and view all the answers

Who is the Head of Human Resources?

Jane Smoulders Signup and view all the answers

What is another term for business processes?

Business methods Signup and view all the answers

What is the role of Simphiwe Ndlozi?

Design and Development HOD Signup and view all the answers

What is the primary focus of a functional organogram?

Business units and lines of business Signup and view all the answers

Who is the E-learning HOD?

Sarah Reynolds Signup and view all the answers

What is the role of the L&D Manager?

Platform training Signup and view all the answers

What is the role of Rob Gould?

Compensation Manager Signup and view all the answers

What is one of the key benefits of using IT in management decision-making processes?

Providing more effective ways of accessing information from multiple sources Signup and view all the answers

What is a characteristic of an organization's culture that systems developers need to understand?

The organization's values and norms Signup and view all the answers

What is one of the ways in which IT can support unstructured management processes?

By providing more effective ways of accessing information from multiple sources Signup and view all the answers

What is one of the benefits of using IT in the workplace?

Increased flexibility and opportunities for working from home Signup and view all the answers

What is a skill that managers need to be competent in when using IT?

Using IT to its fullest potential Signup and view all the answers

What is one of the ways in which IT can support business processes?

By providing more effective ways of accessing information from multiple sources Signup and view all the answers

What is one of the benefits of using IT in management?

Supporting complex decision-making processes Signup and view all the answers

What is one of the ways in which IT can impact the workplace?

By allowing for reorganizing of the workplace and increasing flexibility Signup and view all the answers

Study Notes

Business Strategy and Processes

Business processes should be aligned with the business strategy to produce specific products and services that meet customers' needs.
Business processes can be represented in flowcharts and matrices, displaying the sequence of activities.
There are three types of business processes: management, operational (core business), and support processes.

Business Resources

Various key resources are required to meet the business strategy and business model, including physical, financial, intellectual, and human resources.
The right balance of resources is necessary to generate revenue and meet strategic goals.
Physical resources include manufacturing facilities, buildings, vehicles, machines, and distribution networks.
Intellectual resources include brands, patents, copyrights, and customer databases.
Human resources are essential for every business.

Organogram

A functional organogram includes divisions, business units, lines of business, departments, and functions.
A reporting organogram reflects the reporting structure of the organization, including roles and relevant people.

Management Processes

Management processes involve providing support for complex decision-making, offering effective ways of accessing information, and requiring competence in decision-making, organizing, and using IT.
IT supports unstructured management processes as well as highly routine business processes.
Personal computers are a feature of most core activities.

Impact of IT on Business

IT allows for reorganizing the workplace, such as desk sharing.
IT enables flexibility in work arrangements, including remote work and communication.
IT increases opportunities for working from home, saving on relocation and travel costs.

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Description

This quiz covers the alignment of business processes with business strategy, types of business processes, and their representation in flowcharts and matrices.