Business Process Management

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What is the main purpose of upper-management processes?

To govern the operation of the entire organization (correct)

To support the core processes

To manage the day-to-day operations of the organization

To manage the supply chain

Which type of variation is generally predictable and important for capacity planning?

Assignable variation

Random variation

Structural variation in demand (correct)

Variation in goods or services offered

What is the primary goal of operations management?

To manage the entire organization

To ensure quality and customer satisfaction (correct)

To minimize costs

To maximize efficiency

Which of the following is NOT a supporting process?

Factory Signup and view all the answers

What is the result ofAssignable variation in operations?

Disruptions to operations and supply chain Signup and view all the answers

What is the purpose of forecasting in operations management?

To predict future demand Signup and view all the answers

What is a characteristic common to all forecasting techniques?

They assume a casual system that existed in the past will persist into the future Signup and view all the answers

Why are forecasts not perfect?

Because of random variation and residual error Signup and view all the answers

What is a key element of a good forecast?

That it is expressed in meaningful units Signup and view all the answers

What is the first step in the forecasting process?

Determine the purpose of the forecast Signup and view all the answers

What happens to forecast accuracy as the forecast horizon increases?

It decreases Signup and view all the answers

What is the primary goal of sustainability in business operations?

To use resources in ways that do not harm ecological systems that support human existence Signup and view all the answers

What is a common consequence of not managing supply chains beyond immediate suppliers?

Oscillating inventory levels Signup and view all the answers

What is a key driver of the need for supply chain management?

Increasing levels of outsourcing Signup and view all the answers

Which of the following is an example of an ethical issue in operations management?

Ensuring product safety Signup and view all the answers

What is a consequence of not incorporating social criteria in decision making?

Neglect of social responsibility Signup and view all the answers

What is a potential impact of poor supply chain management on business operations?

Quality problems Signup and view all the answers

What is multifactor productivity a measure of?

Output divided by labor and capital inputs Signup and view all the answers

Why is it difficult to measure and manage productivity in the service sector?

Because it involves intellectual activities Signup and view all the answers

What is process yield a measure of in manufacturing?

Ratio of output of goods to the quantity of raw material input Signup and view all the answers

What is the primary difference between efficiency and effectiveness?

Efficiency is doing things right, effectiveness is doing the right things Signup and view all the answers

What is a forecast primarily used for in operations management?

To plan the system and make informed decisions Signup and view all the answers

What are the two important aspects of forecasting?

Expected level of demand and forecast accuracy Signup and view all the answers

What is the primary reason for having inventories in business operations?

To meet anticipated customer demand Signup and view all the answers

What percentage of current assets do inventories typically account for in a firm?

30% Signup and view all the answers

What is a key objective of inventory control?

To balance customer service and inventory costs Signup and view all the answers

Business Process Management

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Questions and Answers

What is the main purpose of upper-management processes?

Which type of variation is generally predictable and important for capacity planning?

What is the primary goal of operations management?

Which of the following is NOT a supporting process?

What is the result ofAssignable variation in operations?

What is the purpose of forecasting in operations management?

What is a characteristic common to all forecasting techniques?

Why are forecasts not perfect?

What is a key element of a good forecast?

What is the first step in the forecasting process?

What happens to forecast accuracy as the forecast horizon increases?

What is the primary goal of sustainability in business operations?

What is a common consequence of not managing supply chains beyond immediate suppliers?

What is a key driver of the need for supply chain management?

Which of the following is an example of an ethical issue in operations management?

What is a consequence of not incorporating social criteria in decision making?

What is a potential impact of poor supply chain management on business operations?

What is multifactor productivity a measure of?

Why is it difficult to measure and manage productivity in the service sector?

What is process yield a measure of in manufacturing?

What is the primary difference between efficiency and effectiveness?

What is a forecast primarily used for in operations management?

What are the two important aspects of forecasting?

What is the primary reason for having inventories in business operations?

What percentage of current assets do inventories typically account for in a firm?

What is a key objective of inventory control?

What type of inventory includes goods that are in transit to warehouses or customers?

What is a benefit of sharing forecasts or demand data through the supply chain?

What is an example of an independent demand item?

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