Podcast
Questions and Answers
What term refers to intangible customer benefits that cannot be separated from the producer?
What term refers to intangible customer benefits that cannot be separated from the producer?
- Services (correct)
- Want
- Value
- Relational orientation
Which concept reflects the relationship of benefits to costs in marketing?
Which concept reflects the relationship of benefits to costs in marketing?
- Target market
- Supply chain
- Price (correct)
- Social media
What does 'relational orientation' focus on in building relationships with customers?
What does 'relational orientation' focus on in building relationships with customers?
- Offering discounts
- Short-term sales
- Developing long-term relationships (correct)
- Online advertising
In marketing, what refers to the customer segment a firm is interested in selling its products to?
In marketing, what refers to the customer segment a firm is interested in selling its products to?
Which term describes the particular way in which a person chooses to satisfy a need influenced by knowledge, culture, and personality?
Which term describes the particular way in which a person chooses to satisfy a need influenced by knowledge, culture, and personality?
What is the primary distinction between B2B and B2C transactions?
What is the primary distinction between B2B and B2C transactions?
Which of the following is NOT a component of the marketing mix (four Ps)?
Which of the following is NOT a component of the marketing mix (four Ps)?
What is the primary goal of customer relationship management (CRM)?
What is the primary goal of customer relationship management (CRM)?
In the context of marketing, what is the difference between a need and a want?
In the context of marketing, what is the difference between a need and a want?
What is the primary purpose of a marketing plan?
What is the primary purpose of a marketing plan?
