Business Management Quiz
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Questions and Answers

What is one of the significant advantages of corporations?

  • High risk of personal liability
  • Difficulty in exchanging ownership
  • Complex tax structure
  • Limited risk (correct)

Which financing option is grouped under Debt Financing?

  • Equity crowdfunding
  • Angel investors
  • Family and friends (correct)
  • Venture capitalist

Which of the following best describes a characteristic difference between small businesses and entrepreneurs?

  • Entrepreneurs aim for expansion whereas small businesses do not (correct)
  • Small businesses often embrace rapid change
  • Entrepreneurs are typically stagnated in growth
  • Both are expected to grow significantly

What is NOT part of the Strategic Planning Process identified as DASCAE?

<p>Evaluate employee satisfaction (C)</p> Signup and view all the answers

What is one responsibility of the CEO?

<p>Connect with stakeholders (A)</p> Signup and view all the answers

What advantage do local bottlers have over the global company in terms of market understanding?

<p>They understand specific market bases better. (D)</p> Signup and view all the answers

Which of the following is a major disadvantage for KO when working with local bottlers?

<p>Inconsistencies in product and production. (A)</p> Signup and view all the answers

What is a key reason the Kilmer Group diversified by purchasing Coca Cola Canada Bottling?

<p>To address operational issues and potentially improve them. (B)</p> Signup and view all the answers

What was one of the primary reasons for the downfall of Eaton stores?

<p>Failure to understand their brand image (A)</p> Signup and view all the answers

Which factor is NOT typically assessed during the financial analysis of a business acquisition?

<p>Employee satisfaction. (D)</p> Signup and view all the answers

What benefit do local bottlers have that increases employee motivation?

<p>More responsibility within their division. (C)</p> Signup and view all the answers

What was Ashley Madison's initial branding focused on?

<p>Affairs and infidelity (B)</p> Signup and view all the answers

What mistake did Target make when entering the Canadian market?

<p>Rapid expansion without proper planning (D)</p> Signup and view all the answers

What key aspect should businesses look for to identify promising acquisition opportunities?

<p>Strong growth prospects. (D)</p> Signup and view all the answers

Which strategy contributed significantly to Costco's success?

<p>Treasure hunt shopping experience (B)</p> Signup and view all the answers

What is a disadvantage local bottlers face regarding brand image?

<p>They cannot control the overall brand image of the company. (A)</p> Signup and view all the answers

What is a common strategy for businesses when negotiating an acquisition agreement?

<p>Engaging in constructive dialogue. (C)</p> Signup and view all the answers

What is one of the major moral implications of Big Data?

<p>Privacy issues regarding consumer information (C)</p> Signup and view all the answers

How does the old business model prioritize operations compared to the new one?

<p>Focus on profit first, then society and environment (C)</p> Signup and view all the answers

Which of the following reflects a limitation faced by Coca Cola when establishing operations with multiple local bottlers?

<p>Inconsistent product quality. (B)</p> Signup and view all the answers

Which consideration is vital for assessing market position in potential acquisitions?

<p>Brand reputation. (C)</p> Signup and view all the answers

What is one of the 5 V's of Big Data?

<p>Volume (A)</p> Signup and view all the answers

What challenge does Big Data face related to hiring?

<p>Recruitment of qualified resources (C)</p> Signup and view all the answers

What role does a Chief Information Officer (CIO) primarily fill?

<p>Overseeing information and technology management (B)</p> Signup and view all the answers

What was the outcome of Ashley Madison's attempt to rebrand?

<p>Failed and reverted back to previous branding (B)</p> Signup and view all the answers

What cultural difference did Target fail to recognize in Canada?

<p>Value placed on flyers versus coupons (C)</p> Signup and view all the answers

What are the risks associated with the volume of Big Data?

<p>Can lead to overwhelming amounts of irrelevant data (A)</p> Signup and view all the answers

What would be a better approach for Target's market entry in Canada?

<p>Conducting thorough market research (C)</p> Signup and view all the answers

What impacts do qualitative factors have on appraisals beyond financial aspects?

<p>Qualitative factors can affect employee motivation and satisfaction. (C)</p> Signup and view all the answers

What unethical practice did Wells Fargo reportedly engage in?

<p>Creating fake accounts to boost performance metrics. (A)</p> Signup and view all the answers

How does a low Canadian dollar influence international trade?

<p>Makes exports cheaper for foreign buyers. (D)</p> Signup and view all the answers

What advantage does state capitalism in China provide to companies competing globally?

<p>Access to massive government subsidies. (A)</p> Signup and view all the answers

Which of the following is a way that economies of scale help China in producing electric vehicles (EVs)?

<p>Ability to negotiate better terms with suppliers due to size. (C)</p> Signup and view all the answers

What is one potential disadvantage of tariffs on domestic industries?

<p>Higher prices and reduced consumer choices. (D)</p> Signup and view all the answers

What strategy should businesses consider in response to tariffs imposed by other countries?

<p>Localize production and diversify supply chains. (A)</p> Signup and view all the answers

Why is control over supply chains crucial for companies in a global economy?

<p>To ensure product quality and mitigate risks. (A)</p> Signup and view all the answers

What is one risk associated with over-reliance on a single country for critical components?

<p>Greater vulnerability to that country's policies. (A)</p> Signup and view all the answers

What cultural nuance should global businesses be aware of when interacting with Chinese partners?

<p>It's disrespectful to use the left hand while eating. (D)</p> Signup and view all the answers

What is a major disadvantage of outsourcing critical components?

<p>Increased dependence on suppliers and potential miscommunication. (B)</p> Signup and view all the answers

What approach should a company take to maintain competitiveness in the face of tariffs?

<p>Focus on improving innovation and product quality. (D)</p> Signup and view all the answers

What impact can state capitalism have on global market dynamics?

<p>Can lead to overproduction and market destabilization. (B)</p> Signup and view all the answers

What common misconception exists regarding tariff impact on local markets?

<p>Tariffs always benefit local producers. (A)</p> Signup and view all the answers

What percentage of debt obligation should be covered annually according to best practices?

<p>125 percent (B)</p> Signup and view all the answers

What is a significant challenge when transitioning to new ownership in a business acquisition?

<p>Ensuring cultural alignment (B)</p> Signup and view all the answers

Which strategy is NOT recommended when merging two companies?

<p>Neglecting employee concerns (D)</p> Signup and view all the answers

Which of the following is an example of Creative Funding for an acquisition?

<p>Crowdfunding (C)</p> Signup and view all the answers

How does Amazon utilize big data in their operations?

<p>To anticipate customer buying behavior (A)</p> Signup and view all the answers

What does the Cheetah and Gazelle concept illustrate in Amazon's business strategy?

<p>Squeezing competition by targeting the weakest players first (C)</p> Signup and view all the answers

Which option is NOT a benefit cited for Amazon's international operations?

<p>Enhanced corporate reputation (C)</p> Signup and view all the answers

What is the primary aim of establishing key performance indicators during business integration?

<p>Track success of integration and growth initiatives (A)</p> Signup and view all the answers

What is a crucial aspect of careful planning when financing an acquisition?

<p>Balancing risk and cost (A)</p> Signup and view all the answers

Which of the following is a characteristic of Amazon's anti-competitive behavior?

<p>Squeezing profits from third-party retailers (A)</p> Signup and view all the answers

What is one major demand that led to the creation of the app FreshByte?

<p>Significant food waste reduction (A)</p> Signup and view all the answers

What is a potential drawback of Amazon's approach towards their employees?

<p>Overworking staff (B)</p> Signup and view all the answers

What primary benefit does the app Unite provide to users?

<p>Matching students for study collaborations (A)</p> Signup and view all the answers

Flashcards

Limited Risk

A key advantage of corporations where shareholders' personal assets are protected from business liabilities.

Double Taxation

A disadvantage of corporations where profits are taxed at both the corporate and individual levels (when distributed as dividends).

Debt Financing

Borrowing money from external sources like banks, credit card companies, or family and friends.

Strategic Planning Process (DASCAE)

A systematic approach to planning for the future, including defining the mission, assessing competitive position, setting objectives, creating strategies, taking action, and evaluating results.

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CEO Responsibilities

The CEO is responsible for guiding the organization, aligning the team, mobilizing leaders, engaging the board, connecting with stakeholders, and managing their own effectiveness.

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Qualitative Appraisal Factors

Aspects of employee performance that are not easily measured numerically, such as creativity, teamwork, and leadership skills.

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Balanced Scorecard

A performance management framework that measures a company's success across various aspects, including financial, customer, internal processes, and learning and growth.

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Intrinsic Motivation

The drive to do something for its own sake, rather than for external rewards or pressure.

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Why focus on more than financial aspects in appraisals?

Appraisals should consider both quantitative and qualitative factors to provide a comprehensive evaluation of employee performance and to promote intrinsic motivation and overall company success.

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Wells Fargo Scandal - What went wrong?

The company pressured employees to create fake accounts to boost sales figures, prioritizing shareholder interests over ethical behavior and customer well-being.

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Excess Resources/Capacity

Companies may engage in international trade to utilize surplus resources or production capacity that is not fully utilized in their domestic market.

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Cost Reduction in International Trade

Companies may seek to reduce costs by manufacturing or sourcing goods in countries with lower production costs.

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Foreign Market Demand

Companies engage in international trade to meet demand for their products in specific foreign markets that may have unique preferences or needs.

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Risk of International Business

Challenges associated with operating internationally, such as currency fluctuations, political instability, cultural differences, and natural disasters.

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Impact of a Low Canadian Dollar

When the Canadian dollar weakens, exports become cheaper for other countries, imports become more expensive, potentially boosting GDP and improving the trade deficit.

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Cultural Nuances in International Business

Understanding and respecting local cultural practices, customs, and etiquette is crucial for success in international business.

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State Capitalism in China

The Chinese government's significant involvement in supporting and directing its companies, leading to rapid growth and dominance in certain industries.

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Economies of Scale in EV Production

China's ability to produce electric vehicles at lower costs due to massive production scale, standardized parts, and efficient supply chains.

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Tariffs - Help or Hinder Domestic Industries?

Tariffs can protect domestic industries from foreign competition but can also stifle innovation, reduce consumer choice, and trigger retaliation from other countries.

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Adapting to Tariff Strategies

Businesses can adjust their strategies in response to tariffs by localizing production, diversifying supply chains, and continuing to innovate to justify higher prices.

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Importance of Supply Chain Control

Businesses need to manage their supply chains effectively to mitigate risks, ensure quality, and optimize cost efficiency.

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Vertical Integration vs. Outsourcing

Businesses decide whether to control their entire production process (vertical integration) or outsource certain tasks to external specialists.

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Risks of Over-Reliance on a Single Source

Dependence on a single country for critical components creates vulnerabilities to policy changes, disruptions, and a lack of bargaining power.

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Managing Over-Reliance Risks

Businesses can mitigate risks associated with single-source dependence by forming partnerships, maintaining buffer stocks, and diversifying suppliers.

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Bottler Specialization

Local bottlers can tailor Coca-Cola products and marketing to specific regional preferences and customer needs.

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Global Brand Image

Coca-Cola maintains a consistent global brand image, while bottlers handle local variations and promotions.

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Cost Efficiency

Local bottlers can ship products efficiently to nearby stores, reducing transportation costs.

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Product Consistency Challenges

Local bottling operations can lead to variations in taste and quality due to differences in water sources and production methods.

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Motivated Bottler Employees

Local bottlers offer employees greater responsibility and ownership, boosting their motivation and performance.

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Local Market Pricing

Local bottlers have more control over pricing adjustments based on regional market conditions.

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Brand Reputation Risks

Local bottlers are vulnerable to negative global brand reputation impacts, such as controversies or product recalls.

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Diversification Strategy

Companies like Kilmer Group invest in bottlers to diversify revenue streams and enter new markets.

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Acquisition Opportunity

Companies look for businesses with strong growth potential, innovative products, and loyal customers to acquire.

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Synergy in Acquisitions

Acquisitions are successful when businesses complement each other, providing cost savings, shared resources, or expanded reach.

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Eaton's Strategy Change

Eaton's shifted from a mid-to-high-end department store to a high-end retailer focusing on luxury products and services. This involved changes in store appearance, marketing campaigns, and target audience.

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Ashley Madison's Rebranding

Ashley Madison, known for facilitating extramarital affairs, attempted to rebrand itself as a platform for casual encounters and 'finding your moment'. This involved changing its messaging, target audience, and image.

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Target's Canadian Expansion

Target's entry into the Canadian market was marked by aggressive expansion, opening 124 stores within 10 months. They failed to consider factors like Canadian population density, supply chain logistics, consumer preferences, and competitive landscape.

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Costco's Success Strategy

Costco employs a 'treasure hunt' strategy where customers are encouraged to explore the store, making impulse purchases and spending more time browsing. They also offer low markups, relying on membership fees for profit.

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Big Data's Moral Implications

Big data raises moral questions about privacy, as it can be used to predict individual behavior and make decisions without consent. For example, Target's use of purchase history to predict pregnancy before the individual or their family knew.

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Big Data Applications

Big data can be used for tasks such as predicting demand based on patterns and trends, identifying gaps in the market, and analyzing customer behavior to optimize online and offline retail strategies.

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Old vs. New Business Models

The old model prioritized profit, while the new model emphasizes environmental sustainability, social equity, and then profitability. This shift reflects a growing focus on social responsibility.

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Big Data's 5Vs

Big data is characterized by five key elements: Volume (massive amount of data), Variety (diverse formats), Velocity (speed of generation), Veracity (accuracy), and Value (worth of data).

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Challenges of Big Data

Managing big data presents several challenges, including the high costs involved, processing and analyzing huge amounts of data, finding qualified personnel, and providing relevant training.

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CIO's Role

The Chief Information Officer (CIO) is responsible for all aspects of information technology within an organization, including strategic planning, technology management, budgeting, team leadership, compliance, and communication.

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Shift's Mission and Vision

Shift is a non-profit organization dedicated to converting waste into energy. Its vision is to transform discarded resources into valuable energy sources, while its mission is to provide safe, affordable, and reliable energy to those in need.

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Coca-Cola Bottling Advantages (Separate Company)

Hiring a separate bottling company allows Coca-Cola to focus on brand management, marketing, and innovation, while the bottler handles distribution and logistics. This reduces overhead and allows Coca-Cola to scale more efficiently.

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Local Bottler Advantages (Separate Company)

Local bottlers gain greater control over distribution networks and customer relationships within their territories. They also benefit from a lower cost structure and increased flexibility to adapt to local market needs.

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Coca-Cola Disadvantages (Separate Company)

Coca-Cola may lose some control over distribution and quality control, potentially impacting brand image. Collaboration becomes crucial to ensure consistency.

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Local Bottler Disadvantages (Separate Company)

Local bottlers face a greater financial burden in running their operations and may struggle to compete with larger companies. They also may have less access to cutting-edge technology and resources.

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Sunk Cost

Money already invested in a deal, which cannot be recovered even if the deal falls through.

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Equity Financing

Raising capital by selling ownership shares in your company to investors.

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Creative Funding

Exploring alternative ways to secure capital that go beyond traditional loans or equity investments.

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Cultural Integration

Blending the values, goals, and work practices of the acquired company with those of the acquiring company.

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Strategic Alignment

Clearly defining the combined vision, goals, and growth plans for the acquired company after the takeover.

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Leverage Synergies

Identifying and capitalizing on opportunities to become more efficient or profitable by combining the strengths of two companies.

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Cheetah and Gazelle Concept

Amazon's strategy is to target smaller, weaker businesses (gazelles) to take over their market share, aiming to eventually dominate the entire market.

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Amazon's Strategic Decisions

Amazon has made key decisions, like cutting delivery costs and using AWS profits to fund growth, allowing them to dominate the market.

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Amazon's Big Data Usage

Amazon uses vast amounts of data to understand customer behavior, predict purchasing patterns, and track worker productivity.

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Amazon & Anti-Competitive Behaviour

Amazon has been accused of using its market dominance to unfairly squeeze smaller businesses, potentially hindering competition.

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Amazon's International Operations

Amazon expanding internationally faces challenges such as geopolitical tensions, cultural differences, and local competitor growth.

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Amazon's Business Ethics

Amazon's ethical practices are debated regarding employee treatment, privacy concerns, vendor relationships, and the impact on society.

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Study Notes

Lecture 2: Advantages and Disadvantages of Corporations

  • Advantages: Limited risk, economies of scale, easier ownership transfer
  • Disadvantages: Complex tax structure, double taxation (personal and corporate), high formation costs, government regulations, slower decision-making, divided profits

Debt vs. Equity Financing

  • Debt Financing:
    • Credit cards
    • Loans from family/friends
    • Bank loans
    • Financing companies
  • Equity Financing:
    • Venture capitalists (organizations)
    • Angel investors (individuals)

Small Business vs. Entrepreneurship

  • Size: Entrepreneurship aims for expansion; small businesses are more static.
  • Age: Small businesses resist change; entrepreneurs adapt to growth.
  • Growth Goals: Small businesses do not aim for substantial growth; entrepreneurs pursue significant expansion opportunities.

Lecture 3: Strategic Planning Process (DASCAE)

  • Define: Organization's mission
  • Assess: Competitive position
  • Set: Organizational objectives
  • Create: Strategies for differentiation
  • Action: Implement strategy
  • Evaluate: Results, refine plan

Responsibilities of the CEO

  • Direction setting
  • Organizational alignment
  • Leader mobilization
  • Board engagement
  • Stakeholder connection
  • Personal effectiveness management

Lecture 4: Google's Corporate Culture

  • Relaxed environment: Potential for high productivity, but also higher costs
  • Output and Causality: Worthiness of relaxed approach to be evaluated

Appraisals and Qualitative Factors

  • Importance of qualitative factors (e.g., intrinsic motivation) alongside financial metrics
  • Balanced Scorecard:
    • Financial: Profits, sales, revenue
    • Customers: Retention, satisfaction, new customers
    • Internal processes: Efficiency, cycle time
    • Learning and growth: Training, conferences

Lecture 5: Wells Fargo Case Study

  • Focus on shareholder interests: Prioritizes shareholders over employees and customers
  • Unethical practices: Management promoted unethical behavior in pursuit of shareholder gains

Lecture 6: International Trade

  • Company-level, not country-level: Companies drive trade, not countries.
  • Motives for trade:
    • Excess capacity utilization
    • Cost reduction (lower input costs)
    • Satisfying demand in foreign markets (e.g., wine)
    • Fashion/specialty items
  • Risks: Different currencies, exchange rate volatility, political instability, differing laws/cultures/disasters

Low Canadian Dollar Impact

  • Exports cheaper, imports more expensive: Positive effect on trade deficit, potential boost to GDP, decreased foreign investment appeal

Cultural Nuances

  • Specific examples: Striped ties in UK, red writing in China, significant numbers, greetings, gift-giving, eating customs, tipping customs

State Capitalism in China

  • Government backing: Huge subsidies allowing rapid growth in some sectors (e.g., battery manufacturing)
  • Advantages: Competitive advantage, rapid industry growth, low costs
  • Disadvantages: Retaliation from other nations, inefficiencies, market destabilization, limited competition

Economies of Scale in China's EV Production

  • Large-scale production: Enables lower costs & supply negotiation
  • Standardized parts: Reduced production time & costs
  • Efficient supply chain: Reduces costs and time

Tariffs (on domestic industries)

  • Benefits: Protect domestic industries, jobs, and revenue
  • Drawbacks: Less innovation, restricted competition, higher prices, reduced choice, retaliation
  • Short-term vs. long-term: Tariffs may offer early benefits, but do not support long-term competitiveness

Business Adaptation to Tariffs

  • Production localization: Producing goods within targeted countries, or in free trade zones.
  • Supply chain diversification: Reduce reliance on a single country for raw materials.
  • Innovation: Justifying higher prices in response to tariffs

Supply Chain Control

  • Importance: Mitigation of risks, quality assurance, cost efficiency. Vertical integration vs. outsourcing.

China's EV Supply Chain Risks

  • Over-reliance: Lower bargaining power, vulnerability to policy changes.
  • Risk management: Diversification, buffer stocks, partnerships

Lecture 7: Eaton Co. Rebranding

  • Original strategy: Middle-high end
  • Analysis: Potential for high-end market
  • Revision: Shifted to high-end retailer
  • Implementation: Changed appearance, campaigns
  • Evaluation: Ineffective - sold to Sears who closed stores

Ashley Maddison Strategy Change

  • Original: "Cheating" or "affair"
  • New: More broad appeal, "Find your moment."
  • Effectiveness: Lost credibility, campaign failed
  • Ineffectiveness: Consumers recognised the image changing attempt

Target's Canadian Expansion Mistakes

  • Over-aggressive expansion: Too many stores, too fast
  • Supply chain misunderstanding
  • Competition: underestimated Canadian competitors
  • Culture and consumer differences
  • pricing
  • Missing brands

Target's Canadian Expansion Improvements

  • Slowed expansion: More thorough market research
  • Canadian executives: Understanding local markets
  • Strategic location: Proximity to US border areas
  • Website/online improvements
  • Cultural adaptation

Costco's Success

  • "Treasure hunt" approach: Increases customer spending time & engagement
  • Lower markups: Drive customer return
  • Membership model: Generates significant profit

Lecture 8: Big Data Moral Implications

  • Privacy: Predictive analytics can be misused (e.g., Target predicting teen pregnancy)
  • Moral decisions: Big Data might bias treatment decisions

Big Data Uses

  • Predictive demand/gaps/turnout: Improve forecasting & resource allocation
  • Retail insights: Online vs. in-store comparisons

New Business Model

  • New priorities: Environment, society, then economics.
  • Shift: From profit-centric to socially responsible

5 V's of Big Data

  • Volume: Huge data quantities
  • Variety: Data in different formats
  • Velocity: Speed of data generation
  • Veracity: Data accuracy
  • Value: Data worth

Big Data Challenges

  • Capital intensity
  • Data volume/relevance
  • Recruitment/training

CIO Role

  • Strategic planning: Overseeing use of technologies
  • Technology management: Support, upkeep, and development.
  • Budgeting & cost management
  • Team leadership
  • Compliance/security
  • Stakeholder communication

Shift Case Study (Non-profit)

  • Mission: Transform waste to energy
  • Goals: Energy independence, climate change reduction, empowering communities
  • Impacts: Positive at global, community, and individual level

Lecture 9: Coca-Cola Bottler Relationships

  • KO Advantages: Specialisation, local market focus, lowered costs, branding
  • KO Disadvantages: Inconsistencies, water quality concerns, expense
  • Local Bottlers Advantages: Motivation, personal connection, price control, brand recognition
  • Local Bottlers Disadvantages: Compliance issues, dependence on KO's reputation, limited control

Kilmer Group Acquisition Motivation

  • Diversification: Exit forestry/construction
  • Synergies: Benefit of better operations

M&A (Mergers and Acquisitions)

  • Research: Industry trends, competitors, customer pain points
  • Growth potential: Strong growth, innovative products/services, loyal customers
  • Synergies: Complementary products, distribution channels
  • Cost savings: Improving operations, supply chain, and infrastructure

Acquisition Steps

  • Valuation: Assess target company's financial viability (profits, revenue, cash flow)
  • Market position analysis: Target market share, brand reputation
  • Operational efficiency: Assessing all operating aspects
  • Negotiation/offer: Competitive offers, exclusive negotiations
  • Financing: Equity, debt, and creative funding strategies
  • Integration: Seamless transition, cultural alignment, strategic alignment

Lecture 10 start-up Companies

  • Unite: App for student study groups
  • FreshByte: Fridge tracking, food waste reduction
  • HotSpot: Self-charging battery pack
  • NeuroTag: Sleep patch improvement

Lecture 11: Amazon Strategy

  • Cheetah/Gazelle approach: Aggressive competition with vendors
  • Success factors: Cutting delivery costs to gain market share, AWS funding, aggressive pricing
  • Big Data use: Predictive algorithms, review database, worker tracking, cashier-less stores
  • Anti-competitive behaviour: Tactics to squeeze vendors
  • International operations: Sustainability vs. risk
  • Amazon ethics: Employee well-being, customer privacy, vendor relationships, public image

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Test your knowledge on key concepts in business management, including the advantages of corporations, debt financing options, and strategic planning processes. This quiz will challenge your understanding of the roles within businesses and the characteristics of entrepreneurs versus small businesses.

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