Business Management Chapter 11 Quiz

Company Structure and Strategy

• Tina, an inventor of a fitness tracking device, should first establish a strategy to guide her company’s structure after securing investment funding.

Tony's Tacos Organizational Model

• Tony's Tacos operates as a nationwide fast-food chain with decision-making concentrated at the top.
• Each job role is meticulously detailed, indicating high levels of specialization and formalization.
• The company employs a tall hierarchy, featuring multiple levels of supervision including vice presidents and regional managers.
• Franchisees receive comprehensive instructions to ensure uniform quality and service across all locations.

Sunset Foods Collaboration Challenges

• Sunset Foods uses a centralized functional structure to maintain product quality and reduce costs through innovation.
• This compartmentalization hinders effective information and idea transfer between departments.
• To enhance collaboration while retaining structure benefits, establishing cross-functional teams is recommended.

Waterfall Apparel's Customer Service Commitment

• Waterfall Apparel emphasizes unbeatable customer service as a core value, supported by the "True to You" campaign.
• Key features include a no-questions-asked returns policy and free stitching of customer initials, unique in the market.
• Despite a 10% profit decline, the company continues to uphold its founding vision to enhance customer experiences and foster employee purpose.
• The company's culture, while commendable, fails to create competitive advantage as it does not contribute to economic value creation.

Test your knowledge on the concepts of business management covered in Chapter 11. This quiz includes scenarios related to organizational structure and decision-making within companies. Challenge yourself with questions on strategy and management practices.