Podcast
Questions and Answers
What is the primary goal of Qsource's compliance policy?
What is the primary goal of Qsource's compliance policy?
Which document is NOT a part of the Qsource Compliance Program?
Which document is NOT a part of the Qsource Compliance Program?
Who manages the compliance reporting platform at Qsource?
Who manages the compliance reporting platform at Qsource?
What is one of the reporting channels available for Qsource employees?
What is one of the reporting channels available for Qsource employees?
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What is the purpose of creating Standard Work in an organization?
What is the purpose of creating Standard Work in an organization?
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What action is considered retaliation against a whistleblower?
What action is considered retaliation against a whistleblower?
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What should an employee do if they have concerns about retaliation?
What should an employee do if they have concerns about retaliation?
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What does the saying 'you can’t be promoted if you can’t be replaced' imply?
What does the saying 'you can’t be promoted if you can’t be replaced' imply?
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What happens to reports made through the compliance platform?
What happens to reports made through the compliance platform?
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How will Qsource respond after investigating a report?
How will Qsource respond after investigating a report?
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What can be used to submit an anonymous report?
What can be used to submit an anonymous report?
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Which is true about Qsource's policy on investigative impartiality?
Which is true about Qsource's policy on investigative impartiality?
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What type of audits are integral to the operations at Qsource?
What type of audits are integral to the operations at Qsource?
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Study Notes
Knowledge Sharing and Improvement
- Systematize knowledge by creating detailed Standard Work procedures for all functions.
- "You can't be promoted if you can't be replaced" emphasizes the importance of documented processes.
- Change is seen as good and continuous improvement begins with the right mindset.
Problem Solving
- Problems are viewed as differences between desired and perceived states.
- Solving problems requires focusing on root causes, not just symptoms.
- Asking "who has a problem?" and "why?" are key questions to identify the root causes.
Customer Focus
- Prioritize understanding and empathizing with customers (internal and external).
- Customers are busy working in their business and often can't prioritize working on their business hence the need of focusing on that for them.
Regulatory Compliance
- Qsource is committed to compliance with all applicable federal, state, and local laws regarding employment practices.
- Companies must follow applicable laws, regulations, and industry standards.
- Qsource operates with integrity and compliance at the top of its agenda.
Internal Controls
- Effective internal control systems are crucial for safeguarding assets, preventing fraud, and ensuring reliable financial reporting.
- Controls include policies, procedures, and monitoring mechanisms built to mitigate risk and promote accountability.
Audits
- Audits are a normal part of Qsource's operations.
- Employees are expected to follow contract provisions, document work, bill accurately, and ensure quality and adherence to procedures for smooth audit processes.
- Qsource conducts compliance, financial, and year-end audits.
- Audits can be internal or external; announced or unannounced.
- Detailed procedures are available on the intranet.
Compliance Program
- Qsource's policy is to prevent, halt, and discipline unethical or unlawful behavior.
- A compliance program is in place: a Code of Business Conduct, an Organizational Conflict of Interest Policy, and an Employee Handbook.
- Employees are expected to demonstrate integrity, good judgment, and follow all laws, regulations, and contract provisions.
Compliance Reporting
- Qsource has a secure and confidential reporting platform for misconduct, policy violations, unethical behavior, regulatory non-compliance, fraud and illegal activities.
- Confidentiality of reports is maintained as much as possible within legal constraints.
- Anonymous reports are possible and will be investigated.
- Reports can be submitted through various channels: phone, online (FaceUpReport), mobile app (access code y3okvei8a0), or directly to the VP of HR & Compliance.
- The VP of HR and Compliance is the Compliance and HIPAA Officer handling reports.
Non-Retaliation and Whistleblower Protection
- Qsource prohibits retaliation against anyone reporting in good faith or participating in an investigation.
- Disciplinary action, up to and including termination, is possible for retaliation.
- Reports of potential retaliation should be directed to the Compliance Officer.
- The Whistleblower Protection Act protects employees from retaliation for reporting unsafe or illegal conditions.
Investigation and Follow-Up
- Reports will be acknowledged quickly (typically within three business days).
- Investigations are prompt, thorough, and objective.
- Outcomes, including corrective actions, will be communicated to the extent allowed by law.
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Description
Explore essential concepts in knowledge sharing, problem-solving, and customer focus within organizational frameworks. This quiz delves into the importance of standardized work procedures, effective problem identification, and maintaining regulatory compliance for continuous improvement. Enhance your understanding of these critical business strategies.
