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The first chapter of the book provides an overview of email as a communication channel.
True
The second chapter covers the rules of email appearance, including the structure of an email address, subject field, salutations, and closings.
True
The third chapter discusses the style and tone in which an email should be written, as well as the use of emoticons and abbreviations.
True
The fourth chapter addresses the importance of replying to emails.
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The fifth chapter provides suggestions for handling specific situations related to email etiquette.
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Dragos Iliescu is an expert in adult learning with various certifications related to this field.
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The author of the book is mainly focused on the history and development of email technology.
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The book addresses the importance of email etiquette in a professional environment.
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The Masters in Management programme at London Business School is a 6-month, part-time qualification.
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The Masters in Management programme at London Business School had a 95% employment rate within 3 months of graduation in 2010.
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The majority of Masters in Management graduates chose to work in healthcare or technology industries.
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The Masters in Management programme provides access to a network of more than 20,000 global alumni.
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The contact email address for the Masters in Management programme at London Business School is [email protected].
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The next step for top-performing graduates at London Business School is to pursue a PhD in Management.
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The majority of graduates from the Masters in Management programme pursue careers in social sciences fields.
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The phone number provided for more information about the Masters in Management programme is +44 (0)20 7000 7573.
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Italic text is not as powerful visually as bolded characters.
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Using all capital letters in an email is a good way to highlight important words or phrases.
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People read emails carefully and thoroughly most of the time.
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Skim-reading emails is mainly because people are not flooded with information every day.
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The backlight of computer screens is not a cause of eye strain when reading emails.
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Using capital letters at the beginning of the first word in a sentence is correct according to the text.
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Italic text is a good choice to highlight important words in an email according to the text.
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Using capital letters for various acronyms is considered incorrect according to the text.
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Capitalizing all the letters of words inside a message is usually a good idea according to the text.
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