Podcast
Questions and Answers
What does external correspondence in business refer to?
What does external correspondence in business refer to?
- Communication with customers and suppliers (correct)
- Communication with branch offices
- Communication within an organization
- Communication between departments
What determines the nature and form of office correspondence and letters?
What determines the nature and form of office correspondence and letters?
- Location of the organization
- Number of employees in the organization
- Purpose of the communication and type of office or department (correct)
- Size of the organization
What are the broad categories of business correspondence mentioned in the text?
What are the broad categories of business correspondence mentioned in the text?
- Official and unofficial correspondence
- Formal and informal correspondence
- Internal and external correspondence (correct)
- Digital and physical correspondence
What does the type of business letters depend upon?
What does the type of business letters depend upon?
What is the purpose of a memo in an organisation?
What is the purpose of a memo in an organisation?
Where are circulars commonly found within an office environment?
Where are circulars commonly found within an office environment?
What distinguishes a form letter from other types of communication?
What distinguishes a form letter from other types of communication?
What is the primary purpose of a circular in an organisation?
What is the primary purpose of a circular in an organisation?
How do organisations save time and money through the use of form letters?
How do organisations save time and money through the use of form letters?
Study Notes
External Correspondence in Business
- External correspondence in business refers to the exchange of information between an organization and outside parties, such as customers, suppliers, or government agencies.
Determinants of Office Correspondence
- The nature and form of office correspondence and letters are determined by the purpose, audience, and occasion.
Categories of Business Correspondence
- Business correspondence can be broadly categorized into two types: internal correspondence and external correspondence.
Types of Business Letters
- The type of business letters depends on the purpose, tone, and style of the communication.
Purpose of a Memo
- The primary purpose of a memo in an organization is to convey internal information, policies, or procedures to employees.
Circulars in an Office Environment
- Circulars are commonly found within an office environment, typically posted on notice boards or distributed to employees, and are used to announce general information or policies.
Characteristics of a Form Letter
- A form letter is distinguished from other types of communication by its standardized format, language, and content, which can be easily modified to suit specific situations.
Purpose of a Circular
- The primary purpose of a circular in an organization is to convey general information or announcements to a large number of people, such as employees, customers, or stakeholders.
Benefits of Form Letters
- Organisations save time and money through the use of form letters by reducing the need for individualised communication, allowing for quick and efficient transmission of information.
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Description
Test your knowledge of business correspondence with this quiz! Explore the differences between internal and external communication, and learn about the various types of written correspondence within an organization. Sharpen your understanding of interactions with customers, suppliers, banks, government agencies, and more.
