10 Questions
Tweets and Facebook posts can be forms of business correspondence.
True
The terms letter and memo are interchangeable.
False
In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.
False
According to Chapter 9, it is inappropriate to use headings in memos.
False
Chapter 9 describes two common letter formats. One is modified block. What is the other format?
full block
According to Chapter 9, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?
the date of the memo and the name of the recipient
Which of the following best defines writing that projects the "you attitude"?
writing that has the tone and style you would like to see in a letter you received
A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following would NOT appropriately be included in this letter?
blind-copy notation
Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?
letter
Which of the following should NOT be included in a memo?
an inside address
Test your knowledge of different forms of business communication, including digital platforms like Twitter and Facebook. Learn how to effectively convey your message in a professional setting.
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