Podcast
Questions and Answers
Tweets and Facebook posts can be forms of business correspondence.
Tweets and Facebook posts can be forms of business correspondence.
True
The terms letter and memo are interchangeable.
The terms letter and memo are interchangeable.
False
In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.
In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.
False
According to Chapter 9, it is inappropriate to use headings in memos.
According to Chapter 9, it is inappropriate to use headings in memos.
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Chapter 9 describes two common letter formats. One is modified block. What is the other format?
Chapter 9 describes two common letter formats. One is modified block. What is the other format?
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According to Chapter 9, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?
According to Chapter 9, three elements should appear at the top of the second and subsequent pages of a memo. One is the page number. What are the other two?
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Which of the following best defines writing that projects the "you attitude"?
Which of the following best defines writing that projects the "you attitude"?
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A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following would NOT appropriately be included in this letter?
A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following would NOT appropriately be included in this letter?
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Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?
Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?
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Which of the following should NOT be included in a memo?
Which of the following should NOT be included in a memo?
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Study Notes
Business Correspondence
- Tweets and Facebook posts can be forms of business correspondence.
- The terms letter and memo are interchangeable.
- In a bad-news adjustment letter, there is no sense trying to salvage goodwill.
- According to Chapter 9, it is inappropriate to use headings in memos.
- Chapter 9 describes two common letter formats: modified block and another format.
Memos
- According to Chapter 9, three elements should appear at the top of the second and subsequent pages of a memo: page number, name of document, and date.
"You Attitude"
- Writing that projects the "you attitude" focuses benefits and advantages on the reader.
Computer Game Error
- A small manufacturer of computer games discovers an error in the instructions shipped with the latest product.
- A letter to recent purchasers of the product should explain the correct information, apologize for the mistake, and avoid blaming anyone.
New Office
- Your company intends to open a new office on the other side of the country.
- This is a major step for the company, and you want your shareholders to be impressed.
- A formal letter or a formal memo is appropriate for communicating with your shareholders to make a lasting impression.
Memo Contents
- Memos should not include information intended for a wider audience.
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Description
Test your knowledge of different forms of business communication, including digital platforms like Twitter and Facebook. Learn how to effectively convey your message in a professional setting.
