Business Communication Final Review

True/False Review for Business Communication Final

• Crowdsourcing & Facebook: A company using Facebook for crowdsourcing is true.
• Email Greetings: Greetings like "Hi, Joe" in emails are not unnecessary; they improve communication.
• Dangling Modifier (incorrect): "Working all night, the report was finished by Robert" is not a dangling modifier.
• Career Objective: "To obtain an entry-level position that offers room for advancement" is not an effective career objective; it lacks specifics.
• Inquiry Response Opening: "Here is the information you wanted about..." is an effective way to open a message responding to an inquiry.
• Cover Message Closing (incorrect): Using phrases like "I hope" in the closing of a cover message is not a good idea to sound polite; it's better to be direct and professional.
• Conference Report Details: Submitting a report that details every aspect of a professional conference is not necessary, and a chronological format isn't always best; prioritize key findings and takeaways.
• Email Organization Strategy: Anticipating audience reaction (positive, negative, or neutral) in email organization is a good practice to tailor communication.
• Poor Business Writing Example: "A proficient attorney always defends his client" is not effective business writing; it is too general and lacks impact.
• Imperative Mood Example: "Pull the red lever" is an example of an instruction in the imperative mood.
• Correlation vs. Causation (incorrect): A correlation between office windows and lower absenteeism doesn't prove that natural light directly causes a healthier environment.
• Buried Verb Example: "Create a reduction in costs" contains a buried verb.
• Upward Communication Example: David presenting a payroll efficiency idea to the HR manager is an example of upward communication.
• Bad News Positioning (incorrect): The sentence about not being able to speak to the class does not effectively position the bad news using a subordinate clause.
• Audience Question Handling (incorrect): Asking an audience member to repeat a question more loudly after not hearing it is not a good approach. Encourage clarity from the start and avoid making the audience feel it is their job to make you understand.
• Visual Aid Reference: Referencing a table (Table 4) like "three fourths of the respondents oppose the proposed tax" is an effective reference to a visual aid in a report.
• Strong Action Verb Example: "Successfully managed a marketing department that achieved its sales goals all four quarters of the past fiscal year" uses an action verb.
• PowerPoint Design (incorrect): Using light text on a dark background in a dim room is undesirable, and likely to be hard to read.
• Grammatically Balanced Headings: "Implementing Security Measures, Communicating With Employees, and Organizing Teams" are grammatically balanced headings.
• Time Limit in Proposal (incorrect): Avoiding a time limit for acceptance in a transmittal letter is not good business practice; it can harm your proposal review.
• Feasibility Report (incorrect): Jenna's research to choose a location for a new branch is likely to result in a proposal, not a feasibility study. A feasibility report would be more comprehensive.
• Passive Voice (incorrect): "Ie cannot allow you to retur the iPad since you purchased it over 30 days ago" is not effective use of the passive voice to deliver bad news.
• Report Headings (incorrect): "Introduction, Background, Findings, Conclusions" are not examples of "talking" report headings
• Customer Reviews (incorrect): Smart companies use both company website and social media reviews to better understand customers; they’re not mutually exclusive.
• Analytical Report Example: Lin's report recommending a payroll procedure is an example of an analytical report.
• Leaner Medium: Email is considered a leaner medium than face-to-face communication.
• Chart Type (incorrect): A line graph, or bar graph, is a better choice than a pie chart to show sales increases over time.
• Primary Data (incorrect): A newspaper article about a CDC study is not considered primary data – a summary of a primary study.
• Indirect Report Pattern: Brad using a problem-then-solution approach in a report shows the indirect pattern.
• Leading Question Example: "Are you in favor of banning texting while driving to save lives?" is a leading question.
• Communication Barrier (incorrect): Misunderstandings are in the words, not the people. Communication relies on a shared understanding — bypassing refers to a communication breakdown.
• Recommendation Example: "Both managers and classified staff members report that employee absenteeism has increased since the company's relocation" is a descriptive statement; it's not a recommendation.
• Audience Focused Sentence: "You can start lowering your energy expenses immediately" is an audience-focused sentence; it motivates action.
• Bad News Delivery (correct/positive): Brody uses the indirect method (often better) when refusing a vacation request.
• Instruction List: Using a numbered list for filing an employee grievance is appropriate, as order is critical.
• Cultural Symbols: Holiday decorations like Christmas trees and stockings demonstrate cultural background, but it assumes that culture is homogeneous, which it is not.
• Median Calculation: The median of 46, 20, 20, 50, and 24 is 24.
• Claim Letter Enclosure: Enclosing a restaurant receipt with a claim letter is a good practice.
• International Management (correct/positive): Brooke managing a US division in Vietnam should be sensitive to work style and cultural differences.
• Unnecessary Fillers (correct): "There are, there is, and it is" are examples of unnecessary opening fillers.
• Interviewee Conduct (incorrect): Maintaining eye contact only with one interviewer during an interview would be ineffective; engage with the entire panel.
• Organizational Plan (incorrect): A problem-solution format is not always the best organizational method for an oral presentation, especially a comparison-contrast.
• Goodwill Message (incorrect): "It gives me great pleasure to extend my congratulations" is not the most effective.
• Progress Report (correct/positive): The progress report should include discussion of problems, issues, and anticipated solutions.
• Intercultural Communication: Speaking slowly, using simple sentence, and avoiding jargon are good practices for an intercultural audience.
• Situational Interview Question: "A colleague has told you in confidence that she suspects another colleague of stealing. What would your actions be?" is an example of a situational interview question.
• Sales Letter Motivation: "To receive complimentary breakfast each morning of your stay, please complete your booking by April 30" is effective at motivating action.
• Internal Communication (incorrect): Sending an email to the SEC about a regulation is not internal communication because SEC is external.

Test your knowledge with this True/False review for the Business Communication final. Covering essential topics such as email etiquette, career objectives, and effective messaging strategies, this quiz is designed to reinforce your understanding. Get ready to succeed in your final assessment!