Podcast Beta
Questions and Answers
Business communication is the process of sharing information between people inside and outside of a ______ or organization.
company
People who cannot write and communicate clearly will not be ______ and are unlikely to last long enough to be considered for promotion.
hired
Internal communication includes e-mails, meetings, memos, reports and even ______.
SMS
Effective business communication offers something ______.
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External communication involves interactions with people outside the company, such as ______, customers, suppliers, or partners.
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A communication need starts the process of communication in ______.
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Business communication is based on ______.
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The sender must interpret the communication ______ to effectively convey their message.
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Effective business communication is ______.
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The ______ is the information that is intended to be communicated.
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A business communicator should focus on ______, not quantity.
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Effective business communication is results-______.
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Competence in writing and speaking will help you get hired, perform well and earn ______.
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Hyphenation of ______ must be avoided for clarity.
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When advertising products, a manufacturer must state things that are ______.
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To ensure clarity, spacing, punctuation, and ______ should be adhered to in communication.
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Effective business communication involves a ______ topic, a specific purpose, a specific audience, and a specific speaker.
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Effective business communication is ______-bound, which means it is limited by time.
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Clarity in communication brings about good results, as ambiguous sentences can lead to ______.
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To be effective, a speaker or writer must be ______.
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A speaker or writer known for lies will lose the ______ of their audience.
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Effective business communication is ______, meaning it can win the attention and interest of the audience.
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Using specific words can enhance the clarity of instructions and avoid ______.
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The sentence 'Breastfeeding babies can be a ______' can be ambiguous if not clarified.
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Mr. Dizon extended his house to occupy the lot which belongs to ______.
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For several years, we have been telling him to ______ that part of his house which extended to our lot.
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After his tenants left, he turned that portion of his apartment into a huge ______ dumpsite.
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The barangay captain ordered us to remove the garbage and to put a ______ after the garbage removal.
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The barangay captain told us to secure a certification coming from your office to supplement the land ______ and the map.
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We hope for your prompt and favorable action on our ______.
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These are the initials of the person who authored or signed the letter (in this case, Eleuteria ______-Menoy).
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Cc: File means that a copy of the letter is being kept in the file for ______ purposes.
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The ______ notation consists of the initials of the sender in all caps and the initials of his secretary in small letters.
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The ______ notation refers to items placed inside the envelope, other than the letter.
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The ______ notation or distribution indicator line refers to the persons who will receive the letter other than the addressee.
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A ______ contains some items that were omitted from the body of the letter and should be included.
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The ______ line specifies the subject of the letter.
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The ______ line addresses the specific individual or department receiving the letter.
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To write effective business letters, one must understand the ______ of letter writing.
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The ______ notation indicates additional information such as attachments or articles included with the letter.
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Study Notes
Business Communication Importance
- Effective business communication is vital for success in the business world.
- It facilitates information sharing between individuals and departments.
- It helps establish and solidify relationships with external stakeholders.
Internal vs. External Communication
- Internal communication is the exchange of information within an organization.
- External communication involves communication with those outside the company, such as customers or suppliers.
Communication Need
- Communication needs are generated from both individual and organizational circumstances.
Sender Roles in Communication
- The sender is responsible for the success of communication and must:
- Analyze the communication context or situation.
- Identify and analyze the audience they are communicating with.
- Clearly define their objectives for communication.
- Choose the appropriate medium or method for communication.
- Carefully craft the message.
Message Considerations
- The message must be clear and easily understood.
- This includes paying attention to details like:
- Proper margins,
- Appropriate punctuation,
- Correct hyphenation,
- Consistent alignment,
- Accurate use of numbers,
- Proper use of italics,
- Appropriate indention,
- Correct capitalization,
- Spelling accuracy,
- Effective spacing, and
- Accurate use of symbols.
Qualities of Effective Business Communication
-
Novel
- Offers something new or unique to stand out from competitors.
- Creates a compelling reason for the audience to engage.
-
Objective
- Presents facts and information based on reality.
- Avoids exaggerated claims or opinions.
-
Personalized
- Tailors the message to the specific audience and their needs.
- Emphasizes the unique value proposition for that audience.
-
Quality-Based
- Focuses on conveying high-quality information in a concise manner.
- prioritizes clarity over length.
-
Results-Oriented
- Aims to achieve specific results, whether it's a sale, a decision, or a change in behavior.
- The message has a practical goal.
- Specific
- Clearly articulates the topic, purpose, audience, and sender.
- Uses concrete details and examples for understanding.
-
Time-Bound
- Recognizes the importance of timely communication.
- Delivers information within a designated timeframe.
-
Unambiguous
- Expresses ideas in a clear and straightforward manner.
- Avoids using language that can be interpreted in multiple ways.
-
Veracious
- Presents truthful and accurate information.
- Builds credibility and trust with the audience.
- Presents truthful and accurate information.
-
Winsome
- Captures the audience's attention and interest.
- Presents the message in an engaging and compelling way.
Business Letter Structure
-
Salutation
- Formal greeting that addresses the recipient.
-
Body
- Explains the purpose of the letter and presents supporting information.
-
Closing
- Formal sign-off, such as "Sincerely" or "Yours Truly"
-
Signature
- Handwritten signature of the sender.
Optional Elements of Business Letters
- Reference Line
- Attention line
- Subject Line
- Identification Notation (e.g., initials of sender and typist).
- Enclosure Notation
- Carbon Copy Notation or Distribution Indicator line
- Post Script (P.S.)
The C's of Letter Writing (Properties of Effective Business Letters)
- Clarity
- Conciseness
- Completeness
- Courtesy
- Correctness
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Description
Explore the critical elements of effective business communication. This quiz covers the importance of both internal and external communication, the role of the sender, and the various communication needs within an organization. Test your knowledge on how communication facilitates success in a business environment.
