Business Communication Basics
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Questions and Answers

What is the primary role of the sender in communication?

  • Choosing the communication channel
  • Decoding the message
  • Providing feedback to the receiver
  • Creating and encoding the message (correct)
  • Which term refers to any interference that can disrupt message transmission?

  • Receiver
  • Feedback
  • Noise (correct)
  • Message
  • What does the receiver do in the communication process?

  • Encodes the message
  • Chooses the communication channel
  • Decodes the message (correct)
  • Creates feedback
  • Which activity involves interpreting and understanding the message sent by the sender?

    <p>Decoding</p> Signup and view all the answers

    What does feedback in communication refer to?

    <p>Receiver's reaction to the message</p> Signup and view all the answers

    Which factor is crucial for ensuring effective delivery and reception of a message?

    <p>Selecting the appropriate communication channel</p> Signup and view all the answers

    Who is the person or entity initiating the communication in the Sender-Receiver Model?

    <p>Sender</p> Signup and view all the answers

    Which element of the Sender-Receiver Model refers to the medium through which the message is transmitted?

    <p>Channel</p> Signup and view all the answers

    What role does feedback play in the Sender-Receiver Model?

    <p>Providing a response to the sender</p> Signup and view all the answers

    According to the Shannon-Weaver Model, who developed the Transmission Model of Communication?

    <p>Claude Shannon and Warren Weaver</p> Signup and view all the answers

    What does the Shannon-Weaver Model provide a representation of?

    <p>Simple and linear communication process</p> Signup and view all the answers

    In communication models, what does the term 'encoding' refer to?

    <p>Conveying a message into a suitable form for transmission</p> Signup and view all the answers

    What type of communication involves the use of written words like emails, letters, reports, and memos?

    <p>Written Communication</p> Signup and view all the answers

    Which aspect of business communication includes body language, gestures, and tone of voice to convey meaning?

    <p>Non-Verbal Communication</p> Signup and view all the answers

    In business communication, what does cross-cultural communication entail?

    <p>Adapting to different cultural norms and values</p> Signup and view all the answers

    Which type of communication is crucial for interaction with customers, suppliers, and the general public?

    <p>External Communication</p> Signup and view all the answers

    What role does technology play in business communication in the modern digital age?

    <p>Enhancing communication through various digital platforms</p> Signup and view all the answers

    Which aspect of business communication focuses on communication within an organization among employees and different management levels?

    <p>Internal Communication</p> Signup and view all the answers

    What are the goals of business communication?

    <p>To inform, persuade, instruct, motivate, and build relationships</p> Signup and view all the answers

    Which of the following is NOT one of the 7 C’s of communication?

    <p>Calmness</p> Signup and view all the answers

    What is a key factor that the choice of communication channel depends on?

    <p>The nature of the message, urgency, and audience preferences</p> Signup and view all the answers

    Which of the following is NOT an example of a communication barrier?

    <p>Physical proximity</p> Signup and view all the answers

    What is the purpose of identifying and addressing communication barriers?

    <p>To ensure successful communication</p> Signup and view all the answers

    What does conciseness emphasize in communication?

    <p>To convey the message succinctly and get to the point</p> Signup and view all the answers

    What does the principle of 'Completeness' in effective communication emphasize?

    <p>Including all necessary information</p> Signup and view all the answers

    Which principle of effective communication focuses on the use of specific and tangible language?

    <p>Concreteness</p> Signup and view all the answers

    In the context of effective communication, what does 'Courtesy' primarily involve?

    <p>Respecting the recipient and cultural differences</p> Signup and view all the answers

    Which term is used when 'doing something under the representation of someone else' in communication?

    <p>On behalf</p> Signup and view all the answers

    What is the purpose of ensuring 'Consistency' in communication?

    <p>To maintain trust and credibility</p> Signup and view all the answers

    'In behalf' is used in communication to indicate:

    <p>For the benefit of someone</p> Signup and view all the answers

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