Business Communication Basics

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Questions and Answers

What is the primary role of the sender in communication?

  • Choosing the communication channel
  • Decoding the message
  • Providing feedback to the receiver
  • Creating and encoding the message (correct)

Which term refers to any interference that can disrupt message transmission?

  • Receiver
  • Feedback
  • Noise (correct)
  • Message

What does the receiver do in the communication process?

  • Encodes the message
  • Chooses the communication channel
  • Decodes the message (correct)
  • Creates feedback

Which activity involves interpreting and understanding the message sent by the sender?

<p>Decoding (C)</p>
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What does feedback in communication refer to?

<p>Receiver's reaction to the message (A)</p>
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Which factor is crucial for ensuring effective delivery and reception of a message?

<p>Selecting the appropriate communication channel (C)</p>
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Who is the person or entity initiating the communication in the Sender-Receiver Model?

<p>Sender (A)</p>
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Which element of the Sender-Receiver Model refers to the medium through which the message is transmitted?

<p>Channel (D)</p>
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What role does feedback play in the Sender-Receiver Model?

<p>Providing a response to the sender (D)</p>
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According to the Shannon-Weaver Model, who developed the Transmission Model of Communication?

<p>Claude Shannon and Warren Weaver (A)</p>
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What does the Shannon-Weaver Model provide a representation of?

<p>Simple and linear communication process (A)</p>
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In communication models, what does the term 'encoding' refer to?

<p>Conveying a message into a suitable form for transmission (D)</p>
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What type of communication involves the use of written words like emails, letters, reports, and memos?

<p>Written Communication (C)</p>
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Which aspect of business communication includes body language, gestures, and tone of voice to convey meaning?

<p>Non-Verbal Communication (B)</p>
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In business communication, what does cross-cultural communication entail?

<p>Adapting to different cultural norms and values (D)</p>
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Which type of communication is crucial for interaction with customers, suppliers, and the general public?

<p>External Communication (A)</p>
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What role does technology play in business communication in the modern digital age?

<p>Enhancing communication through various digital platforms (D)</p>
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Which aspect of business communication focuses on communication within an organization among employees and different management levels?

<p>Internal Communication (C)</p>
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What are the goals of business communication?

<p>To inform, persuade, instruct, motivate, and build relationships (C)</p>
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Which of the following is NOT one of the 7 C’s of communication?

<p>Calmness (D)</p>
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What is a key factor that the choice of communication channel depends on?

<p>The nature of the message, urgency, and audience preferences (C)</p>
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Which of the following is NOT an example of a communication barrier?

<p>Physical proximity (C)</p>
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What is the purpose of identifying and addressing communication barriers?

<p>To ensure successful communication (C)</p>
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What does conciseness emphasize in communication?

<p>To convey the message succinctly and get to the point (B)</p>
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What does the principle of 'Completeness' in effective communication emphasize?

<p>Including all necessary information (C)</p>
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Which principle of effective communication focuses on the use of specific and tangible language?

<p>Concreteness (B)</p>
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In the context of effective communication, what does 'Courtesy' primarily involve?

<p>Respecting the recipient and cultural differences (D)</p>
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Which term is used when 'doing something under the representation of someone else' in communication?

<p>On behalf (A)</p>
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What is the purpose of ensuring 'Consistency' in communication?

<p>To maintain trust and credibility (D)</p>
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'In behalf' is used in communication to indicate:

<p>For the benefit of someone (D)</p>
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