Business Communication Basics

Business Communication Basics

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@ExtraordinaryOganesson

Questions and Answers

What is the primary role of the sender in communication?

Creating and encoding the message

Which term refers to any interference that can disrupt message transmission?

Noise

What does the receiver do in the communication process?

Decodes the message

Which activity involves interpreting and understanding the message sent by the sender?

<p>Decoding</p> Signup and view all the answers

What does feedback in communication refer to?

<p>Receiver's reaction to the message</p> Signup and view all the answers

Which factor is crucial for ensuring effective delivery and reception of a message?

<p>Selecting the appropriate communication channel</p> Signup and view all the answers

Who is the person or entity initiating the communication in the Sender-Receiver Model?

<p>Sender</p> Signup and view all the answers

Which element of the Sender-Receiver Model refers to the medium through which the message is transmitted?

<p>Channel</p> Signup and view all the answers

What role does feedback play in the Sender-Receiver Model?

<p>Providing a response to the sender</p> Signup and view all the answers

According to the Shannon-Weaver Model, who developed the Transmission Model of Communication?

<p>Claude Shannon and Warren Weaver</p> Signup and view all the answers

What does the Shannon-Weaver Model provide a representation of?

<p>Simple and linear communication process</p> Signup and view all the answers

In communication models, what does the term 'encoding' refer to?

<p>Conveying a message into a suitable form for transmission</p> Signup and view all the answers

What type of communication involves the use of written words like emails, letters, reports, and memos?

<p>Written Communication</p> Signup and view all the answers

Which aspect of business communication includes body language, gestures, and tone of voice to convey meaning?

<p>Non-Verbal Communication</p> Signup and view all the answers

In business communication, what does cross-cultural communication entail?

<p>Adapting to different cultural norms and values</p> Signup and view all the answers

Which type of communication is crucial for interaction with customers, suppliers, and the general public?

<p>External Communication</p> Signup and view all the answers

What role does technology play in business communication in the modern digital age?

<p>Enhancing communication through various digital platforms</p> Signup and view all the answers

Which aspect of business communication focuses on communication within an organization among employees and different management levels?

<p>Internal Communication</p> Signup and view all the answers

What are the goals of business communication?

<p>To inform, persuade, instruct, motivate, and build relationships</p> Signup and view all the answers

Which of the following is NOT one of the 7 C’s of communication?

<p>Calmness</p> Signup and view all the answers

What is a key factor that the choice of communication channel depends on?

<p>The nature of the message, urgency, and audience preferences</p> Signup and view all the answers

Which of the following is NOT an example of a communication barrier?

<p>Physical proximity</p> Signup and view all the answers

What is the purpose of identifying and addressing communication barriers?

<p>To ensure successful communication</p> Signup and view all the answers

What does conciseness emphasize in communication?

<p>To convey the message succinctly and get to the point</p> Signup and view all the answers

What does the principle of 'Completeness' in effective communication emphasize?

<p>Including all necessary information</p> Signup and view all the answers

Which principle of effective communication focuses on the use of specific and tangible language?

<p>Concreteness</p> Signup and view all the answers

In the context of effective communication, what does 'Courtesy' primarily involve?

<p>Respecting the recipient and cultural differences</p> Signup and view all the answers

Which term is used when 'doing something under the representation of someone else' in communication?

<p>On behalf</p> Signup and view all the answers

What is the purpose of ensuring 'Consistency' in communication?

<p>To maintain trust and credibility</p> Signup and view all the answers

'In behalf' is used in communication to indicate:

<p>For the benefit of someone</p> Signup and view all the answers

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