Business Communication and Management Module One Quiz

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Questions and Answers

What are some of the reasons why employers value good communication skills in employees?

To persuade customers to buy products/services (correct)

To improve coordination in manufacturing and delivery

To reduce the cost of remedial writing programs

To avoid spending on fixing writing deficiencies

What is the approximate annual cost incurred by corporations due to writing deficiencies?

$3.1 million

$22.13 per page (correct)

$2.13 per page

$220 million

In business, nonprofit, community, and government organizations, what is considered the 'product' in many cases?

Tangible goods

Employee training programs

Information or services (correct)

Verbal communication

Why is communication essential in coordinating manufacturing and delivery?

To ensure smooth operations and timely shipments Signup and view all the answers

What does verbal communication primarily involve?

Using only words Signup and view all the answers

What type of communication does not involve the use of words?

Nonverbal communication Signup and view all the answers

What type of communication involves gestures and body language?

Face-to-face conversations Signup and view all the answers

In workplace communication, what can hourly workers in a manufacturing company do?

Travel to make oral sales presentations Signup and view all the answers

What is an important aspect of business writing that distinguishes it from school writing?

Multiple audiences Signup and view all the answers

Which type of communication is likely to have a more conversational tone?

E-mail messages Signup and view all the answers

What does good workplace communication skills increase for an employee?

Chance for success Signup and view all the answers

What aspect of communication is influenced by who sits where at a meeting?

Body language Signup and view all the answers

What is a key characteristic of good business writing according to the text?

Being clear and conveying the intended meaning Signup and view all the answers

In addition to clarity, what else should good business writing do?

Build goodwill and present a positive image Signup and view all the answers

What is one of the consequences of poor business writing according to the text?

Wasted time, efforts, and lost goodwill Signup and view all the answers

What are the three main factors that the effectiveness of a message depends on?

Audience, purpose, and situation Signup and view all the answers

What are some questions that need to be answered before composing a message following PAIBOC framework?

What are your purposes in writing and who are your audiences? Signup and view all the answers

Which factor should be considered while determining what information your message must include?

Listing the points that must be included based on importance Signup and view all the answers

What are the two main types of audiences that communication goes to?

Internal and external Signup and view all the answers

Which of the following is considered just as important as writing formal documents and giving formal oral presentations?

Informal listening, speaking, and working in groups Signup and view all the answers

What are the basic purposes of workplace messages?

To inform, to request or persuade, to build goodwill Signup and view all the answers

What are the key characteristics that make a message effective?

Is clear, complete, correct, saves the reader's time Signup and view all the answers

Who are considered the internal audiences of a Sales Manager in the West?

Subordinates, supervisors, peers Signup and view all the answers

What is equally important in workplace communication as writing formal documents and giving formal presentations?

Listening, speaking, working in groups Signup and view all the answers

Study Notes

Communication in the Workplace

Communication goes to both internal and external audiences.
Internal audiences include subordinates, supervisors, and peers.
External audiences include customers, suppliers, stockholders, unions, government agencies, and the press/general public.

Purposes of Communication

To inform: explain or tell readers something.
To request or to persuade: want the reader to act.
To build goodwill: create a good image of yourself and of your organization.
Most messages have multiple purposes.

Effective Messages

Are clear: the reader's interpretation is the same as the writer's intention.
Are complete: answer all the reader's questions.
Are correct: accurate information.
Save the reader's time.
Build goodwill: present a positive image of the writer.

PAIBOC Questions

P: What are your purposes in writing?
A: Who is (are) your audience(s)?
I: What information must your message include?
B: What reasons or reader benefits can you use to support your position?
O: How will you organize your message?
C: How will you choose the best communication channel?

Workplace Communication Challenges

Employers want employees who communicate well.
Poor writing skills cost companies millions of dollars annually.
Communication is essential in the workplace, even in jobs that don't involve writing.

Verbal and Nonverbal Communication

Verbal communication uses words (e.g., face-to-face conversations, e-mail, letters).
Nonverbal communication does not use words (e.g., pictures, gestures, body language).

Business and School Writing

Business writing is often different from school writing.
Business writing is typically shorter, more conversational, and has a more dynamic design.
The purpose of business writing is to meet an organizational need, whereas school writing is often to show learning.

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Description

Test your knowledge on workplace communication challenges and the importance of effective communication for business success. This quiz is based on content from Module One of the Business Communication, Management, and Success ©2014 The McGraw-Hill Companies, Inc.