Podcast
Questions and Answers
What are some of the reasons why employers value good communication skills in employees?
What are some of the reasons why employers value good communication skills in employees?
- To persuade customers to buy products/services (correct)
- To improve coordination in manufacturing and delivery
- To reduce the cost of remedial writing programs
- To avoid spending on fixing writing deficiencies
What is the approximate annual cost incurred by corporations due to writing deficiencies?
What is the approximate annual cost incurred by corporations due to writing deficiencies?
- $3.1 million
- $22.13 per page (correct)
- $2.13 per page
- $220 million
In business, nonprofit, community, and government organizations, what is considered the 'product' in many cases?
In business, nonprofit, community, and government organizations, what is considered the 'product' in many cases?
- Tangible goods
- Employee training programs
- Information or services (correct)
- Verbal communication
Why is communication essential in coordinating manufacturing and delivery?
Why is communication essential in coordinating manufacturing and delivery?
What does verbal communication primarily involve?
What does verbal communication primarily involve?
What type of communication does not involve the use of words?
What type of communication does not involve the use of words?
What type of communication involves gestures and body language?
What type of communication involves gestures and body language?
In workplace communication, what can hourly workers in a manufacturing company do?
In workplace communication, what can hourly workers in a manufacturing company do?
What is an important aspect of business writing that distinguishes it from school writing?
What is an important aspect of business writing that distinguishes it from school writing?
Which type of communication is likely to have a more conversational tone?
Which type of communication is likely to have a more conversational tone?
What does good workplace communication skills increase for an employee?
What does good workplace communication skills increase for an employee?
What aspect of communication is influenced by who sits where at a meeting?
What aspect of communication is influenced by who sits where at a meeting?
What is a key characteristic of good business writing according to the text?
What is a key characteristic of good business writing according to the text?
In addition to clarity, what else should good business writing do?
In addition to clarity, what else should good business writing do?
What is one of the consequences of poor business writing according to the text?
What is one of the consequences of poor business writing according to the text?
What are the three main factors that the effectiveness of a message depends on?
What are the three main factors that the effectiveness of a message depends on?
What are some questions that need to be answered before composing a message following PAIBOC framework?
What are some questions that need to be answered before composing a message following PAIBOC framework?
Which factor should be considered while determining what information your message must include?
Which factor should be considered while determining what information your message must include?
What are the two main types of audiences that communication goes to?
What are the two main types of audiences that communication goes to?
Which of the following is considered just as important as writing formal documents and giving formal oral presentations?
Which of the following is considered just as important as writing formal documents and giving formal oral presentations?
What are the basic purposes of workplace messages?
What are the basic purposes of workplace messages?
What are the key characteristics that make a message effective?
What are the key characteristics that make a message effective?
Who are considered the internal audiences of a Sales Manager in the West?
Who are considered the internal audiences of a Sales Manager in the West?
What is equally important in workplace communication as writing formal documents and giving formal presentations?
What is equally important in workplace communication as writing formal documents and giving formal presentations?
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Study Notes
Communication in the Workplace
- Communication goes to both internal and external audiences.
- Internal audiences include subordinates, supervisors, and peers.
- External audiences include customers, suppliers, stockholders, unions, government agencies, and the press/general public.
Purposes of Communication
- To inform: explain or tell readers something.
- To request or to persuade: want the reader to act.
- To build goodwill: create a good image of yourself and of your organization.
- Most messages have multiple purposes.
Effective Messages
- Are clear: the reader's interpretation is the same as the writer's intention.
- Are complete: answer all the reader's questions.
- Are correct: accurate information.
- Save the reader's time.
- Build goodwill: present a positive image of the writer.
PAIBOC Questions
- P: What are your purposes in writing?
- A: Who is (are) your audience(s)?
- I: What information must your message include?
- B: What reasons or reader benefits can you use to support your position?
- O: How will you organize your message?
- C: How will you choose the best communication channel?
Workplace Communication Challenges
- Employers want employees who communicate well.
- Poor writing skills cost companies millions of dollars annually.
- Communication is essential in the workplace, even in jobs that don't involve writing.
Verbal and Nonverbal Communication
- Verbal communication uses words (e.g., face-to-face conversations, e-mail, letters).
- Nonverbal communication does not use words (e.g., pictures, gestures, body language).
Business and School Writing
- Business writing is often different from school writing.
- Business writing is typically shorter, more conversational, and has a more dynamic design.
- The purpose of business writing is to meet an organizational need, whereas school writing is often to show learning.
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