Business Communication and Ethics Quiz
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Questions and Answers

Which of the following best describes a gain sharing program?

  • Employees receive benefits, such as gift cards, and all-expense paid trips.
  • Employees are given a base salary with a bonus based on performance.
  • Employees receive stock options based on the company's performance.
  • Employees are given a portion of the company's profits resulting from their efforts. (correct)

How can employee stock ownership programs increase an employees' motivation?

  • By giving employees additional paid time off based on their work output.
  • By ensuring employees receive a set salary regardless of their performance.
  • By providing employees with more comprehensive health insurance packages based on years of service.
  • By motivating employees to deliver quality work to increase the company's stock price. (correct)

Which of the following is NOT identified as a potential cause of workplace stress?

  • A demanding workload.
  • Lack of personal control over work tasks.
  • Comprehensive benefit packages. (correct)
  • Poor communication in the workplace.

Which of the following is an example of a personal stress reduction technique?

<p>Practicing deep breathing exercises. (B)</p> Signup and view all the answers

What is a potential result of an undefined job description or role for an employee?

<p>Heightened stress and reduced work performance. (C)</p> Signup and view all the answers

Which of the following is NOT considered a factor that influences a manager's ethical behavior?

<p>Personal financial goals (A)</p> Signup and view all the answers

What is the primary purpose of a social responsibility audit?

<p>To assess an organization's social and ethical performance (A)</p> Signup and view all the answers

In the context of communication, what does 'encoding' refer to?

<p>The process by which the sender formulates the message (C)</p> Signup and view all the answers

Which step of the communication process involves the recipient interpreting the message using their background?

<p>Decoding (B)</p> Signup and view all the answers

A company that balances economic, environmental, and social issues while meeting stakeholder expections is demonstrating what?

<p>Corporate social responsibility (A)</p> Signup and view all the answers

What are the potential points of failure within the communication process?

<p>The seven key components of the communication process (D)</p> Signup and view all the answers

What is considered a 'channel' in communication?

<p>The method used to transmit the message (B)</p> Signup and view all the answers

In the communication process, what does the messenger use to encode their message?

<p>Words, actions, and body language (C)</p> Signup and view all the answers

Which organizational structure is typically associated with a more formal culture and hierarchical decision-making processes?

<p>Traditional (vertical) structure (C)</p> Signup and view all the answers

What is a key benefit of a flatter organizational structure regarding communication?

<p>Communication flows easily across all levels. (D)</p> Signup and view all the answers

How does a positive organizational culture typically affect employee motivation and productivity?

<p>It increases motivation, job satisfaction, and boosts productivity. (C)</p> Signup and view all the answers

What is the primary purpose of job rotation?

<p>To provide training and opportunities for advancement. (A)</p> Signup and view all the answers

Which job design approach is most closely associated with scientific management theory and often involves standardizing work procedures?

<p>Job simplification (C)</p> Signup and view all the answers

What is a potential risk associated with job simplification?

<p>Potential for job replacement by automation. (A)</p> Signup and view all the answers

How does job enrichment differ from job enlargement?

<p>Job enrichment gives the employees a sense of responsibility and meaning, while job enlargement focuses more on task variety (D)</p> Signup and view all the answers

Under what circumstances is job enlargement often implemented?

<p>During periods of organizational restructuring and cutbacks. (D)</p> Signup and view all the answers

Which of the following is NOT a recommended approach to reducing employee stress?

<p>Assigning tasks at a very fast pace. (B)</p> Signup and view all the answers

What is the primary benefit of a health and wellness program from a financial perspective?

<p>It reduces the amount of short-term and stress leaves. (A)</p> Signup and view all the answers

According to the content, approximately how much can a business save for every dollar invested in a wellness program?

<p>$2.30 to $10.10 (C)</p> Signup and view all the answers

Which conflict management mode is characterized by low assertiveness and low cooperation?

<p>Avoiding (C)</p> Signup and view all the answers

When would the 'competing' conflict management mode be MOST appropriate?

<p>When a quick or unpopular decision has to be made. (A)</p> Signup and view all the answers

Which factor does NOT directly contribute to the return on investment in wellness programs?

<p>Increased health insurance premiums. (C)</p> Signup and view all the answers

What is a typical reaction to conflict that is described as a 'flight' response?

<p>Avoiding the conflict entirely. (B)</p> Signup and view all the answers

What is a benefit of a wellness program for a company in terms of employee retention and acquisition?

<p>It is a selling point for retaining and attracting employees, reducing job hunting by current staff. (A)</p> Signup and view all the answers

Which growth strategy involves entering a different industry or market from the core business?

<p>Diversification (D)</p> Signup and view all the answers

What is the primary goal of the 'unfreezing' stage in the planned change process?

<p>Creating the motivation for change (C)</p> Signup and view all the answers

Which of the following strategies focuses on increasing market share of an existing product?

<p>Market Penetration (C)</p> Signup and view all the answers

According to the provided information, how can a manager best handle employee anxiety during change?

<p>By having a solid plan and implementation process (B)</p> Signup and view all the answers

What characterizes the 'changing' stage of a planned change process?

<p>Providing new information and perspectives (D)</p> Signup and view all the answers

Which growth strategy involves acquiring firms at different stages of production or distribution?

<p>Vertical Integration (B)</p> Signup and view all the answers

Which strategy does an organization employ when they introduce new products to meet customer needs?

<p>Product Development (D)</p> Signup and view all the answers

What is the primary aim of the 'refreezing' stage in the planned change process?

<p>Stabilizing the change into the routine (A)</p> Signup and view all the answers

Which type of control is applied before work begins, to prevent potential problems?

<p>Feedforward control (C)</p> Signup and view all the answers

During project execution, a manager notices deviations from the plan. Which control mechanism would be the most suitable to address this?

<p>Concurrent control (B)</p> Signup and view all the answers

A manager reviews the outcomes of a recently completed project to see what could be improved for the next one. This action is an example of which type of control?

<p>Feedback control (A)</p> Signup and view all the answers

An employee's performance has not improved after a written warning about tardiness. According to the progressive discipline model, what is the next step management should take?

<p>Suspension (D)</p> Signup and view all the answers

Before implementing suspension for an employee who is frequently late, management must first do what?

<p>Have an initial discussion and provide written warning (C)</p> Signup and view all the answers

Flashcards

Individual's Influence on Ethical Behaviour

The individual's personal values, beliefs, and moral compass influence their ethical decisions.

Organizational Influence on Ethical Behaviour

An organization's culture, policies, and leadership impact employee ethical decision-making.

Community Influence on Ethical Behaviour

The social norms, laws, and expectations of the community within which an organization operates affect ethical choices.

Social Responsibility Audit

A formal review of an organization's policies, practices, and results from a social responsibility perspective.

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Corporate Social Responsibility

A company's commitment to meeting stakeholder and shareholder expectations while balancing economic, environmental, and social issues.

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Message

The information or idea being communicated.

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Encoding

The process of transforming a message into a format that can be transmitted.

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Decoding

The process of interpreting the message received.

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Gain Sharing

When a business shares its profits with employees based on their efforts in improving efficiency and production.

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Employee Stock Ownership

Employees can purchase shares in the company they work for at a set price in the future. This motivates employees to contribute to the company's success so the share value increases.

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Workload Stress

An excessive workload or lack of tasks can both contribute to stress in the workplace. This is caused by a mismatch between employee capabilities and job demands.

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Poor Communication Stress

Poor communication among colleagues and managers can lead to misunderstandings, confusion, and unnecessary tension.

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Personal Stress Reduction

Stress reduction techniques that focus on personal well-being involve strategies like deep breathing, learning new things, and accepting limitations. These techniques are aimed at helping individuals manage their own stress levels.

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Employee stress management

Stress management techniques that help employees cope with work demands.

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Variety in work assignments

Giving employees a variety of tasks to keep them engaged and challenged.

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Employee decision-making

Allowing employees to make decisions about their work, promoting autonomy and ownership.

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On-the-job learning and development

Providing opportunities for employees to learn and grow within their roles.

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Health & Wellness Programs

Investing in health and well-being initiatives to improve employee health, happiness, and productivity.

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Competing conflict style

Conflict management style where you assert your needs and goals strongly, prioritizing immediate results.

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Avoiding conflict style

Conflict management style where you avoid confrontation, prioritizing peace over direct engagement.

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Fight or flight response

A natural response to conflict where we choose to fight or flee the situation.

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Flatter (Horizontal) Structure

Organizational structure with fewer hierarchical layers, encouraging quick decision-making, open communication, and employee autonomy.

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Traditional (Vertical) Structure

Organizational structure with many hierarchical levels, leading to formal communication and slower decision-making.

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Job Rotation

Rotating employees between different tasks for training and skill development.

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Job Enrichment

Expanding the scope and depth of a job to increase employee satisfaction.

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Job Enlargement

Combining tasks to increase task variety and broaden employee responsibilities.

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Job Simplification

Standardizing work procedures for specialized tasks, often linked to scientific management.

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Impact of Organizational Culture

A positive corporate culture leads to highly motivated employees, high job satisfaction, and increased productivity.

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Alignment of Structure and Values

The alignment of organizational structure with core business values leads to a healthy organization.

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Concurrent Control

A control method that monitors ongoing work activities to ensure compliance with plans and standards. It is a proactive approach to maintain performance.

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Progressive Discipline

This is a systematic approach used by managers to address employee behavior or performance issues. It focuses on improvement, not punishment.

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Feedback Control

A control method used after work is completed to evaluate results, identify areas for improvement, and learn from mistakes.

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Initial Discussion

The initial step in progressive discipline, involving a conversation with the employee about their performance or behavior issues.

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Written Warning

A formal warning issued to an employee in progressive discipline, outlining the problem and expectations for improvement.

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Diversification

A growth strategy where a company enters a new industry or market unrelated to its existing business to reduce risk, manage market fluctuations, and achieve higher growth.

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Product Development

A growth strategy where a company introduces new products or updates existing ones to offer additional benefits, attract new customers, and meet new needs.

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Market Penetration

A growth strategy where a company increases its market share for an existing product through tactics like bundling, advertising, price reductions, or discounts.

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Market Development

A growth strategy where a company expands its reach by targeting new customer segments, converting non-users, or encouraging existing users to use more.

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Vertical Integration

A growth strategy where a company acquires businesses along the production or distribution chain, like suppliers or delivery services, to streamline operations and reduce costs.

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Unfreezing

The initial stage of change management, focused on creating a compelling reason for change. This involves showing employees why existing methods are ineffective and encouraging them to adopt new ideas.

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Changing

The stage where employees are provided with new information, training, or perspectives to help them learn and adapt to new ideas. This incorporates tools like coaching, mentoring, and benchmarking.

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Refreezing

The final stage of change management, focused on solidifying the new practices and routines. This involves reinforcement, coaching, and modeling to ensure the changes become stable and ingrained.

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Study Notes

Globalization

  • A growing economy is characterized by free trade, free flow of capital, and utilization of cheaper foreign labor markets.
  • Job competition is now global. Employees compete worldwide for jobs.
  • Employers prioritize soft skills, such as interpersonal skills, excellent communication, and flexibility, alongside technical expertise.

Soft Skills

  • Employees seek candidates with soft skills in addition to technical expertise and knowledge.
  • Teaching interpersonal skills is harder than technical skills, so employers prioritize them during hiring.
  • Interpersonal skills are also known as soft skills, including beneficial conversation and flexibility.

Missions, Visions, and Values

  • A mission is a shared objective for an organization.
  • Individuals within an organization should have a mental image or vision of how the organization should operate.
  • Values are guidelines for employee daily operations within an organization.

Strategies

  • Companies establish strategic objectives to achieve their mission.
  • Strategies are developed once strategic goals are defined.
  • These strategies provide direction to help organizations reach and meet their strategic goals.

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Buisness Exam Review PDF

Description

Test your understanding of key concepts in business communication, workplace motivation, and organizational ethics. This quiz covers topics such as gain sharing programs, workplace stress, and communication processes, ensuring a comprehensive review of fundamental business principles.

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