Building Rapport with Customers

Listening silently without engaging (correct)

Using the customer's name

Talking with enthusiasm

Using verbal cues like 'ahs' and 'mhmms'

2-4 seconds

6-8 seconds

4-6 seconds (correct)

1-2 seconds

It shows friendliness and personalization (correct)

It helps in remembering the customer's name

It creates a sense of authority

It makes the customer feel uncomfortable