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Questions and Answers
Which of the following is NOT a tip for building rapport in the first few seconds of a customer interaction?
Which of the following is NOT a tip for building rapport in the first few seconds of a customer interaction?
- Listening silently without engaging (correct)
- Using the customer's name
- Talking with enthusiasm
- Using verbal cues like 'ahs' and 'mhmms'
What is the recommended time frame to make a first impression during a customer interaction?
What is the recommended time frame to make a first impression during a customer interaction?
- 2-4 seconds
- 6-8 seconds
- 4-6 seconds (correct)
- 1-2 seconds
Why is using the customer's name considered an effective way to build rapport?
Why is using the customer's name considered an effective way to build rapport?
- It shows friendliness and personalization (correct)
- It helps in remembering the customer's name
- It creates a sense of authority
- It makes the customer feel uncomfortable
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