Building Long-Term Client Relationships

To maintain a long-term relationship with customers

To improve customer service and systems (correct)

To increase sales and referrals

To ensure high scores on customer surveys

Mostly fours, with occasional fives and threes

Mostly threes, with occasional fives and fours

Mostly fives, with occasional fours and threes (correct)

Mostly fives, with occasional fours and twos

To encourage Mrs. Jones to refer friends and family members

To address any potential issues Mrs. Jones may have had

To show humility and a willingness to improve (correct)

To ensure a long-term relationship with Mrs. Jones

<p>To maintain a memorable and long-lasting relationship with customers</p> Signup and view all the answers

<p>To ensure customers remember the company</p> Signup and view all the answers