Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
Why is it important for the company to receive feedback from customers?
Why is it important for the company to receive feedback from customers?
- To maintain a long-term relationship with customers
- To improve customer service and systems (correct)
- To increase sales and referrals
- To ensure high scores on customer surveys
What does the speaker mention about the scores they usually receive from customers?
What does the speaker mention about the scores they usually receive from customers?
- Mostly fours, with occasional fives and threes
- Mostly threes, with occasional fives and fours
- Mostly fives, with occasional fours and threes (correct)
- Mostly fives, with occasional fours and twos
Why does the speaker ask Mrs. Jones to think of something they could have done better, even though she gave them all fives?
Why does the speaker ask Mrs. Jones to think of something they could have done better, even though she gave them all fives?
- To encourage Mrs. Jones to refer friends and family members
- To address any potential issues Mrs. Jones may have had
- To show humility and a willingness to improve (correct)
- To ensure a long-term relationship with Mrs. Jones
What is the main purpose of the phone call mentioned in the text?
What is the main purpose of the phone call mentioned in the text?
Signup and view all the answers
Why does the speaker emphasize the importance of making the phone call to customers?
Why does the speaker emphasize the importance of making the phone call to customers?
Signup and view all the answers
Flashcards are hidden until you start studying
