BSNL IPMS Quiz and Flashcards: Group Performance Management System

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Questions and Answers

Who is responsible for evaluating the performance of Territorial Circles?

Management Committee (MC) (correct)

Corporate office Directors

CMD

Circle Heads

How is customer satisfaction assessed for circles with no external customers?

By the brand and advertising team

By an internal third-party agency

By internal customers / stakeholders (correct)

By the CMD

Which group type would be evaluated by the respective Circle Heads?

Territorial Circles (correct)

Non-territorial circles

Groups at the corporate office

SSAs

What does the GPMS scorecard primarily consist of to measure group performance?

Key Performance Indicators (KPIs) Signup and view all the answers

Who would evaluate the groups at the corporate office according to the text?

CMD Signup and view all the answers

How is overall performance assessment in GPMS conducted?

By the person to whom the group reports Signup and view all the answers

What is the purpose of introducing the Group Performance Management System (GPMS) in BSNL?

To implement a system for assessing performance objectively Signup and view all the answers

What does the GPMS help in identifying?

Key performance indicators (KPI) Signup and view all the answers

What is the purpose of assigning objective KPIs to distinct groups within BSNL?

To align with organizational objectives Signup and view all the answers

What role does GPMS play in assessing the performance of various groups within BSNL?

It provides a yardstick for performance assessment Signup and view all the answers

What is the concept that served as the foundation for GPMS?

Balanced Business Scorecard (BBSC) Signup and view all the answers

How can GPMS be described in relation to Project SHIKHAR?

GPMS is an initiative under Project SHIKHAR Signup and view all the answers

What is the purpose of the Individual Performance Management System (IPMS) mentioned in the text?

To assess performance at the individual level objectively and transparently. Signup and view all the answers

Who is covered under the Individual Performance Management System (IPMS) at the initial stage according to the text?

DGM & above rank officers. Signup and view all the answers

What is one of the factors to consider while preparing the GPMS scorecards?

Linked with strategic objectives and vision of the organization. Signup and view all the answers

Who is responsible for creating the scorecards of Company and parent units as per the text?

Restructuring cell of Corporate Office. Signup and view all the answers

How many KPIs should ideally be kept while finalizing the GPMS scorecards based on the text?

At a minimum. Signup and view all the answers

What is the role of the Territorial Circle Office nodal designates in relation to GPMS according to the text?

Create GPMS cards for SSAs in their circle. Signup and view all the answers

What score would a revenue achievement of 72 Cr. result in?

75 Signup and view all the answers

If the achievement is 40 Cr., what would be the corresponding score?

60 Signup and view all the answers

What performance level is equivalent to a score of 90?

Excellent Signup and view all the answers

If the revenue achievement is 80 Cr., what would be the score?

80 Signup and view all the answers

Which revenue range would result in a score of 75?

$65-$75$ Cr. Signup and view all the answers

What is the score for an achievement of 95 Cr.?

$100 Signup and view all the answers

What is a key characteristic of performance indicators in relation to the company's scorecard?

They should be easy to understand and capable of being benchmarked. Signup and view all the answers

Why is course correction mentioned in the context of GPMS implementation?

To highlight the importance of adapting targets based on review outcomes. Signup and view all the answers

What is the significance of achieving the target in relation to the scorecard parameters?

Achieving the target results in a score of '100' for that parameter. Signup and view all the answers

In what way should information technology be utilized in the company based on the text?

To aim at obtaining accurate reports on achievement of key performance parameters. Signup and view all the answers

Why should targets be capable of being changed after the quarterly review?

To allow for improvements and adaptations based on review outcomes. Signup and view all the answers

What indicates if marking against the target is fair, good, or excellent?

'100' score achieved for reaching the target. Signup and view all the answers

Study Notes

BSNL's Competitive Business Environment

BSNL faces a tough competitive business environment, requiring a significant mindset change from top executives to employees.
The company needs to undergo a massive transformational change to improve its performance level.

Introduction of GPMS

Introduction of a Performance Management System (PMS) can help BSNL move towards a performance-oriented work culture.
However, considering the large employee base, BSNL's top management has decided to introduce a Group Performance Management System (GPMS).

GPMS Concept

GPMS is an initiative under Project SHIKHAR, aiming to have an objective and transparent system for assessing performance.
It involves identifying Key Performance Indicators (KPIs) for individuals and functional groups within the organization.
The system assigns objective KPIs to distinct groups aligned with organizational objectives.
It assesses KPIs against targets in an objective and transparent manner.

Foundation of GPMS

GPMS is a new performance measurement system with an implementation approach similar to the Balanced Business Scorecard (BBSC).
BSNL adopted the BBSC concept in 2006 and introduced an improved performance management version in 2009.

GPMS Scorecards

GPMS scorecards for all group types consist of KPIs to measure performance on financial, customer/market, and operational parameters.
The scorecards include a parameter to measure customer satisfaction, which is assessed through a customer survey administered by an external third-party agency.
Customer satisfaction is based on parameters such as brand and advertising, product innovation, customer responsiveness, and quality of service.

Individual Performance Management System (IPMS)

IPMS is introduced to develop an objective and transparent system for assessing performance at the individual level.
IPMS is aligned with GPMS and initially covers DGM and above rank officers.

Creating a GPMS Scorecard

The correct approach to creating a GPMS scorecard involves a sequence that flows from the top.
The scorecards of the company and parent units are created by the restructuring cell of the Corporate Office in close coordination with GPMS nodal designates.
Territorial Circle Office nodal designates design GPMS cards for SSAs in their circle.

Key Considerations for GPMS Scorecards

Performance parameters should be linked with strategic objectives and vision of the organization.
They should be measurable, actionable, result-oriented, and controllable.
The number of KPIs should be kept at a minimum.
The achievement level of excellent, good, and fair will result in a score of 100, 80, and 60 respectively.
Achievement below 100 will be based on the performance level, with a score calculated using linear scaling.

Power of PMS

A PMS introduced with an intention of imposing performance-oriented culture with emphasis on new behaviors and core competencies, customer focus, and personal accountability is powerful to bring change in the organization.

Changing Targets

Targets can be changed after the quarterly review, but this should be more of an exception than a practice.

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Description

Test your knowledge on how BSNL can undergo a transformational change by introducing a Group Performance Management System. Learn about the benefits of a performance-oriented work culture and the challenges faced by BSNL in implementing this system.

BSNL Group Performance Management System Quiz