BSNL EB Structure and Customer Categorization Quiz
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BSNL EB Structure and Customer Categorization Quiz

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@CushyRococo

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Questions and Answers

Which of the following is a learning objective of the session?

  • Identifying potential customers in different business categories (correct)
  • Learning about employee benefits in BSNL
  • Understanding BSNL's customer service policies
  • Exploring the history of BSNL

    • What is the main factor used for the classification of enterprise businesses?

  • Annual revenue (correct)
  • Number of products sold
  • Employee happiness index
  • Advertising budget

    • What are the defining characteristics of SMB, SME, and LE?

  • Company location, employee happiness, and annual profit
  • Advertising budget, customer satisfaction, and brand recognition
  • Size, revenue, and technology needs (correct)
  • Number of products sold, employee benefits, and market share

    • In the context of SMB, what is the range of employees for small-sized businesses?

    <p>0-100</p> Signup and view all the answers

    What is the primary basis for categorizing Enterprise Business customer in BSNL according to the text?

    <p>Purchase behavior patterns</p> Signup and view all the answers

    What is the annual revenue range for a Small or Medium sized Business according to the Small Business Administration?

    <p>$5 million - $10 million</p> Signup and view all the answers

    What is the maximum number of employees for a Small Medium Enterprise (SME) according to the European Union's definition?

    <p>500 employees</p> Signup and view all the answers

    What is the primary location characteristic for a Large Enterprise as per the text?

    <p>Domestically and internationally</p> Signup and view all the answers

    What percentage of employees in the US were employed by Large Enterprises in 2012 according to the text?

    <p>51.6%</p> Signup and view all the answers

    Which entity uses the term SME more globally and is the official market phrase for internationally-based enterprises?

    <p>European Union (EU)</p> Signup and view all the answers

    Study Notes

    Classification of Enterprise Businesses

    • The main factor used for the classification of enterprise businesses is the number of employees and annual revenue.
    • The defining characteristics of SMB, SME, and LE are:
      • Small and Medium-sized Businesses (SMB): fewer employees and lower annual revenue
      • Small and Medium-sized Enterprises (SME): fewer employees and lower annual revenue
      • Large Enterprises (LE): more employees and higher annual revenue

    Small and Medium-sized Businesses (SMB)

    • The range of employees for small-sized businesses in SMB is not specified in the text.
    • According to the Small Business Administration, the annual revenue range for a Small or Medium-sized Business is not specified in the text.

    Small and Medium-sized Enterprises (SME)

    • According to the European Union's definition, the maximum number of employees for a Small Medium Enterprise (SME) is 250 employees.

    Large Enterprises (LE)

    • The primary location characteristic for a Large Enterprise as per the text is not specified.
    • In 2012, approximately 52% of employees in the US were employed by Large Enterprises.

    Global Classification

    • The term SME is used more globally and is the official market phrase for internationally-based enterprises.

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    Description

    Test your knowledge on the classification of Enterprise Business in BSNL, including Small and Medium-Sized Businesses, Small and Medium Enterprises, and Large Enterprises. Explore the customer categorization overview covering Ready-to-Buy Customers, Potential Customers, Repeat Customers, and Sales or Discounts.

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