BPM Quiz
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BPM Quiz

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@BenevolentChalcedony6585

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Questions and Answers

What does SIPOC stand for?

  • Supply, Input, Product, Output, Consumer
  • System, Integration, Process, Output, Customer
  • Supplier, Input, Process, Output, Customer (correct)
  • Service, Information, Process, Output, Control
  • What is the purpose of business level metrics in BPM?

  • To provide financial and operational summaries for shareholders and management (correct)
  • To measure the cost and time required to produce the final product
  • To discover the key relationships across the entire system
  • To monitor and control each metric at each level of the business
  • What is the role of the process element 'Customer'?

  • Monitors and controls each metric at each level of the business
  • Transforms the inputs into outputs
  • Provides resources to the process
  • Receives the output (correct)
  • What is the key requirement for effective BPM performance measures?

    <p>An integrated system of metrics</p> Signup and view all the answers

    What do operational level metrics in BPM primarily measure?

    <p>Operational efficiency in terms of cost and time</p> Signup and view all the answers

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