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Questions and Answers
What does SIPOC stand for?
What does SIPOC stand for?
- Supply, Input, Product, Output, Consumer
- System, Integration, Process, Output, Customer
- Supplier, Input, Process, Output, Customer (correct)
- Service, Information, Process, Output, Control
What is the purpose of business level metrics in BPM?
What is the purpose of business level metrics in BPM?
- To provide financial and operational summaries for shareholders and management (correct)
- To measure the cost and time required to produce the final product
- To discover the key relationships across the entire system
- To monitor and control each metric at each level of the business
What is the role of the process element 'Customer'?
What is the role of the process element 'Customer'?
- Monitors and controls each metric at each level of the business
- Transforms the inputs into outputs
- Provides resources to the process
- Receives the output (correct)
What is the key requirement for effective BPM performance measures?
What is the key requirement for effective BPM performance measures?
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What do operational level metrics in BPM primarily measure?
What do operational level metrics in BPM primarily measure?
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