Podcast
Questions and Answers
If a customer is unable to provide a picture of their boiler, what is the next step to determine eligibility?
If a customer is unable to provide a picture of their boiler, what is the next step to determine eligibility?
Ask the customer if they can provide the make and model number of the boiler, which can be found on the boiler or in its manual.
What are two locations where a customer can find the make and model number of their boiler?
What are two locations where a customer can find the make and model number of their boiler?
The boiler itself and the boiler's manual.
What specific part of the boiler should a customer take a picture of, from outside the wall?
What specific part of the boiler should a customer take a picture of, from outside the wall?
The flue.
What is the purpose of asking the customer to provide a picture of the boiler and any visible pipes?
What is the purpose of asking the customer to provide a picture of the boiler and any visible pipes?
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What is the website link provided for checking eligibility?
What is the website link provided for checking eligibility?
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Flashcards
Customer photo request
Customer photo request
Ask the customer for a picture of their boiler and visible pipes.
Flue photo
Flue photo
Request a picture of the flue from outside the wall.
Boiler make and model
Boiler make and model
If no photos, ask for make and model number on the boiler.
Manual location
Manual location
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Efficiency check link
Efficiency check link
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Study Notes
Boiler Proof Requirements
- Customers must supply a picture of the boiler and any visible pipes underneath.
- Customers must supply a picture of the flue (from outside the wall).
- If pictures are unavailable, customers must provide the boiler's make and model number (found on the boiler or in the manual).
- A link for checking boiler qualifications is provided.
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Description
This quiz evaluates your understanding of the necessary requirements for proving boiler safety. It covers the details necessary from customers, including documentation and images needed to verify boiler compliance. Test your knowledge and ensure you are informed about the boiler proof process.