BMGT200 Chapter 14: Active Listening

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Questions and Answers

What is the main difference between hearing and listening?

Hearing is a skill, while listening is a trait

Hearing is a passive process, while listening is an active search for meaning (correct)

Hearing is an active process, while listening is passive

Hearing involves verbal communication, while listening involves nonverbal cues

Why is it important to constrain emotions during communication?

To convey a stronger message

To cloud and distort communication

To show empathy towards the listener

To avoid misunderstandings (correct)

What is the primary purpose of watching nonverbal cues in communication?

To intimidate the listener

To reinforce the verbal message (correct)

To demonstrate authority

To show enthusiasm

What is the main characteristic of formal communication in an organization?

It is defined by the organization's structural hierarchy Signup and view all the answers

What is the primary purpose of informal communication in an organization?

All of the above Signup and view all the answers

What type of communication flow involves communication from employees to managers?

Upward communication Signup and view all the answers

What can happen when emotions are not constrained during communication?

Communication becomes less effective Signup and view all the answers

What is the main challenge of information overload in communication?

Too much information Signup and view all the answers

What can managers evaluate in communication methods?

Feedback, complexity, capacity, and breadth potential Signup and view all the answers

What are the four types of employee work that workplace design should support?

Focused work, learning, socialization, and collaboration Signup and view all the answers

What is a challenge of communicating in a digitally connected world?

Lack of personal interaction and information overload Signup and view all the answers

How can cognitive barriers be overcome in communication?

By simplifying language and using feedback Signup and view all the answers

What can be used to encourage sharing experiences in communication?

Social media Signup and view all the answers

What is a result of technology in the workplace?

A 24/7 work environment Signup and view all the answers

What is the primary cause of information overload?

Exceeding processing capacity Signup and view all the answers

What is filtering in the context of communication?

The deliberate manipulation of information to make it appear more favorable Signup and view all the answers

How can extreme emotions affect communication?

They hinder effective communication Signup and view all the answers

What is one way to overcome sociocultural barriers in communication?

Simplifying language Signup and view all the answers

What can feedback help prevent in communication?

Misunderstanding and inaccuracies Signup and view all the answers

What is a cognitive barrier to communication?

Information overload Signup and view all the answers

Why is it important to consider the audience when communicating?

To ensure the message is received and understood correctly Signup and view all the answers

What can affect the language a person uses and the definitions they give to words?

Cultural background and national culture Signup and view all the answers

Study Notes

Active Listening

Listening is an active search for meaning, whereas hearing is passive.
Active listening demands total concentration and listening for full meaning without making premature judgments or interpretations.

Overcoming Barriers

Constrain emotions: calm down and get emotions under control before communicating.
Watch nonverbal cues: ensure actions align with and reinforce spoken words.
Use feedback: gets feedback, both verbal and nonverbal, to avoid misunderstandings and inaccuracies.
Simplify language: tailor language to the audience to ensure effective communication.

Formal and Informal Communication

Formal communication: takes place within prescribed organizational work arrangements.
Informal communication: not defined by the organization's structural hierarchy, fulfills two purposes: social interaction and alternative channels of communication.

Direction of Flow

Upward communication: flows from employees to managers, keeps managers aware of employee feelings and opinions.

Barriers to Communication

Cognitive: information overload and filtering, manipulate information to make it more favorable.
Emotions: extreme emotions hinder effective communication, influence interpretation.
Sociocultural: words mean different things to different people due to age, education, and cultural background.
National culture: communication differences arise from national culture and different languages.

Communication Methods

Evaluate communication methods according to: feedback, complexity, breadth, confidentiality, encoding ease, decoding ease, time-space constraint, cost, interpersonal warmth, formality, scanability, and time of consumption.

Organizational Communication

Communication can flow: downward, upward, laterally, diagonally.
Three communication networks: chain, wheel, and all-channel.
Workplace design influences organizational communication, should support focused work, collaboration, learning, and socialization.
Technology has changed organizational communication, created a 24/7 work environment, and enables communication through social media.

Challenges of Digital Communication

Legal and security issues and lack of personal interaction.

Improving Communication Skills

Sharpen active listening, persuasion, speaking, writing, and reading skills to become a better communicator.

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Description

Learn about the importance of active listening in interpersonal communication, and how it differs from hearing. Discover the methods and challenges of effective listening in communication.