22 Questions
What is the main difference between hearing and listening?
Hearing is a passive process, while listening is an active search for meaning
Why is it important to constrain emotions during communication?
To avoid misunderstandings
What is the primary purpose of watching nonverbal cues in communication?
To reinforce the verbal message
What is the main characteristic of formal communication in an organization?
It is defined by the organization's structural hierarchy
What is the primary purpose of informal communication in an organization?
All of the above
What type of communication flow involves communication from employees to managers?
Upward communication
What can happen when emotions are not constrained during communication?
Communication becomes less effective
What is the main challenge of information overload in communication?
Too much information
What can managers evaluate in communication methods?
Feedback, complexity, capacity, and breadth potential
What are the four types of employee work that workplace design should support?
Focused work, learning, socialization, and collaboration
What is a challenge of communicating in a digitally connected world?
Lack of personal interaction and information overload
How can cognitive barriers be overcome in communication?
By simplifying language and using feedback
What can be used to encourage sharing experiences in communication?
Social media
What is a result of technology in the workplace?
A 24/7 work environment
What is the primary cause of information overload?
Exceeding processing capacity
What is filtering in the context of communication?
The deliberate manipulation of information to make it appear more favorable
How can extreme emotions affect communication?
They hinder effective communication
What is one way to overcome sociocultural barriers in communication?
Simplifying language
What can feedback help prevent in communication?
Misunderstanding and inaccuracies
What is a cognitive barrier to communication?
Information overload
Why is it important to consider the audience when communicating?
To ensure the message is received and understood correctly
What can affect the language a person uses and the definitions they give to words?
Cultural background and national culture
Study Notes
Active Listening
- Listening is an active search for meaning, whereas hearing is passive.
- Active listening demands total concentration and listening for full meaning without making premature judgments or interpretations.
Overcoming Barriers
- Constrain emotions: calm down and get emotions under control before communicating.
- Watch nonverbal cues: ensure actions align with and reinforce spoken words.
- Use feedback: gets feedback, both verbal and nonverbal, to avoid misunderstandings and inaccuracies.
- Simplify language: tailor language to the audience to ensure effective communication.
Formal and Informal Communication
- Formal communication: takes place within prescribed organizational work arrangements.
- Informal communication: not defined by the organization's structural hierarchy, fulfills two purposes: social interaction and alternative channels of communication.
Direction of Flow
- Upward communication: flows from employees to managers, keeps managers aware of employee feelings and opinions.
Barriers to Communication
- Cognitive: information overload and filtering, manipulate information to make it more favorable.
- Emotions: extreme emotions hinder effective communication, influence interpretation.
- Sociocultural: words mean different things to different people due to age, education, and cultural background.
- National culture: communication differences arise from national culture and different languages.
Communication Methods
- Evaluate communication methods according to: feedback, complexity, breadth, confidentiality, encoding ease, decoding ease, time-space constraint, cost, interpersonal warmth, formality, scanability, and time of consumption.
Organizational Communication
- Communication can flow: downward, upward, laterally, diagonally.
- Three communication networks: chain, wheel, and all-channel.
- Workplace design influences organizational communication, should support focused work, collaboration, learning, and socialization.
- Technology has changed organizational communication, created a 24/7 work environment, and enables communication through social media.
Challenges of Digital Communication
- Legal and security issues and lack of personal interaction.
Improving Communication Skills
- Sharpen active listening, persuasion, speaking, writing, and reading skills to become a better communicator.
Learn about the importance of active listening in interpersonal communication, and how it differs from hearing. Discover the methods and challenges of effective listening in communication.
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