Podcast
Questions and Answers
What is the main difference between hearing and listening?
What is the main difference between hearing and listening?
- Hearing is a skill, while listening is a trait
- Hearing is a passive process, while listening is an active search for meaning (correct)
- Hearing is an active process, while listening is passive
- Hearing involves verbal communication, while listening involves nonverbal cues
Why is it important to constrain emotions during communication?
Why is it important to constrain emotions during communication?
- To convey a stronger message
- To cloud and distort communication
- To show empathy towards the listener
- To avoid misunderstandings (correct)
What is the primary purpose of watching nonverbal cues in communication?
What is the primary purpose of watching nonverbal cues in communication?
- To intimidate the listener
- To reinforce the verbal message (correct)
- To demonstrate authority
- To show enthusiasm
What is the main characteristic of formal communication in an organization?
What is the main characteristic of formal communication in an organization?
What is the primary purpose of informal communication in an organization?
What is the primary purpose of informal communication in an organization?
What type of communication flow involves communication from employees to managers?
What type of communication flow involves communication from employees to managers?
What can happen when emotions are not constrained during communication?
What can happen when emotions are not constrained during communication?
What is the main challenge of information overload in communication?
What is the main challenge of information overload in communication?
What can managers evaluate in communication methods?
What can managers evaluate in communication methods?
What are the four types of employee work that workplace design should support?
What are the four types of employee work that workplace design should support?
What is a challenge of communicating in a digitally connected world?
What is a challenge of communicating in a digitally connected world?
How can cognitive barriers be overcome in communication?
How can cognitive barriers be overcome in communication?
What can be used to encourage sharing experiences in communication?
What can be used to encourage sharing experiences in communication?
What is a result of technology in the workplace?
What is a result of technology in the workplace?
What is the primary cause of information overload?
What is the primary cause of information overload?
What is filtering in the context of communication?
What is filtering in the context of communication?
How can extreme emotions affect communication?
How can extreme emotions affect communication?
What is one way to overcome sociocultural barriers in communication?
What is one way to overcome sociocultural barriers in communication?
What can feedback help prevent in communication?
What can feedback help prevent in communication?
What is a cognitive barrier to communication?
What is a cognitive barrier to communication?
Why is it important to consider the audience when communicating?
Why is it important to consider the audience when communicating?
What can affect the language a person uses and the definitions they give to words?
What can affect the language a person uses and the definitions they give to words?
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Study Notes
Active Listening
- Listening is an active search for meaning, whereas hearing is passive.
- Active listening demands total concentration and listening for full meaning without making premature judgments or interpretations.
Overcoming Barriers
- Constrain emotions: calm down and get emotions under control before communicating.
- Watch nonverbal cues: ensure actions align with and reinforce spoken words.
- Use feedback: gets feedback, both verbal and nonverbal, to avoid misunderstandings and inaccuracies.
- Simplify language: tailor language to the audience to ensure effective communication.
Formal and Informal Communication
- Formal communication: takes place within prescribed organizational work arrangements.
- Informal communication: not defined by the organization's structural hierarchy, fulfills two purposes: social interaction and alternative channels of communication.
Direction of Flow
- Upward communication: flows from employees to managers, keeps managers aware of employee feelings and opinions.
Barriers to Communication
- Cognitive: information overload and filtering, manipulate information to make it more favorable.
- Emotions: extreme emotions hinder effective communication, influence interpretation.
- Sociocultural: words mean different things to different people due to age, education, and cultural background.
- National culture: communication differences arise from national culture and different languages.
Communication Methods
- Evaluate communication methods according to: feedback, complexity, breadth, confidentiality, encoding ease, decoding ease, time-space constraint, cost, interpersonal warmth, formality, scanability, and time of consumption.
Organizational Communication
- Communication can flow: downward, upward, laterally, diagonally.
- Three communication networks: chain, wheel, and all-channel.
- Workplace design influences organizational communication, should support focused work, collaboration, learning, and socialization.
- Technology has changed organizational communication, created a 24/7 work environment, and enables communication through social media.
Challenges of Digital Communication
- Legal and security issues and lack of personal interaction.
Improving Communication Skills
- Sharpen active listening, persuasion, speaking, writing, and reading skills to become a better communicator.
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